Reviews
This profile includes reviews for Trinity Solar's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 158 Customer Reviews
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Review fromDaniel B G
Date: 06/19/2025
4 starsI decided to install solar panels due to the high electric rates in ***********. I was very happy with the way Trinity Solar handled the whole process. I am referring to the $1000 incentive checks that was supposed to come at the end of May. I referred by my neighbor. I was told to reach the accounting department, but was not given a phone number beyond that. Also, concerned that the incentive check wont come because of the chapter 11 filing by one of their partners, **************. They do have receipt of my W-9zReview fromRonald F
Date: 06/06/2025
5 starsRonald F
Date: 06/06/2025
I was approached by a *** at **********, he was polite and helped me find some parts for my pool that I needed. Since they have been around almost 35 yrs. and a neighbor of mine had a great experience, I decided to meet with their ***. ***** was plenty of communication and the *** arrived on time. He was properly identified and professional. After hearing our interests and restrictions on where we were willing to place their panels, he quickly thanked us for our interest and said that he could not provide us with solar panels. He did not waste our time and was not aggressive. He offered to come back if we changed our minds. It was a excellent experience. I recommend your give them a try if you are interested in solar energy.
Trinity Solar
Date: 06/09/2025
Hello ******, thank you so much for taking the time to share your experience! Were thrilled to hear that our team was able to assist you at ********** and that your interaction with our *** was respectful, professional, and informative. We always strive to provide honest guidance and clear communicationwhether or not a system ends up being the right fit. We appreciate your kind words and recommendation, and wed be happy to reconnect in the future if your solar needs or preferences change. Thanks again for considering Trinity Solar! ??Review fromDaniel A
Date: 05/15/2025
2 starsDaniel A
Date: 05/15/2025
My experience with Trinity up until now has been a good one. My sales *** was. Wry effective and informative, the install went very well and as planned. I had solar installed in 2023. I recently noticed a panel on my garage after a serious windy weekend was broken. I am not sure if it was my kids or by a flying branch, my kids said it wasnt them. Anyways , I called Sunova in March to get this panel replaced, I explained to the woman the details I listed above, she asked me to take pictures and send to her, she then stated if it was my fault I would have to pay for it. I do not know how to establish fault but in any instance I still wanted the panel fixed. I took the pictures for her and I did get a case number. Thats it , no one ever called me to schedule the repair, nor to even inquire about it. I called my *** and he sent the info to someone else, still nothing. It has been over 2 months since the initial call and still nothing. The whole service experience has really turned me from recommending Trinity to my friends and family to telling them to shop around because this company does not react to nor service their products in a timely manner. We do enjoy the savings but it is now minus 1 panel so I dont helper the full savings and benefits of having solar. Very discouraging and I get emails about recommending to people for a finders fee. Why would I want to get my neighbors mad at me.Trinity Solar
Date: 05/29/2025
Hi ******, thank you for your feedback and for sharing your experience with us. Were very sorry to hear that youve been having communication issues with Sunnovaespecially after an otherwise smooth solar journey with the Trinity team. We understand how frustrating this must be, and we truly appreciate your patience.
Please know that our team is committed to supporting you, and wed be happy to help bridge the gap in communication. Were escalating your concerns and will have someone reach out to you as soon as possible to help get this resolved..Review fromRoger V
Date: 04/22/2025
5 starsRoger V
Date: 04/22/2025
I cannot praise enough the Trinity Solar team !!! From ********* ****** our contact representative, to the install team that was respectful of our property and cleaned up after the job is done, to their taking care of a rodent nest under a set of panels you will not find a better company. All that even before we started enjoying the benefits and savings of going Solar!!!!Trinity Solar
Date: 04/23/2025
Hi *****, thank you so much for your kind words! Were thrilled to hear that ********* and the rest of our team delivered a great experience from start to finish. Taking care of your home and going the extra mile is all part of how we aim to serve. Were excited for you to start enjoying the benefits of solar and truly appreciate you choosing Trinity Solar! Congrats on going green!Review fromJoshua S
Date: 04/08/2025
1 starJoshua S
Date: 04/08/2025
For many years Trinity has been harassing me and my family. Every year for multiple years they come to my house and resume to leave. They approach me multiple times in **********. They refuse to take no for an answer. They kept wanting to angry with me. Why don't you have solar? Why don't you want solar? I leave on the side of a mountain in the *****. Not a single house around has solar! I need to get a restraining order or something again this company! They say it is FREE! why don't you want free solar. I have list multiple fact to the contrary! It has gotten so bad. I have asked multiple times for them to leave me allow but they refuse.Trinity Solar
Date: 04/23/2025
Hello ******, were very sorry to hear about your experience and truly appreciate you bringing this to our attention. Our team has reached out and were eager to connect with you directly to understand the situation better and make things right. Please reach out to us at ******************************************************************************************************************************************************************* so we can resolve this for you. Your feedback is incredibly important to us, and we take concerns like this very seriously. Please dont hesitate to respond when you're readywe're here to help.Review fromPeter P
Date: 04/08/2025
1 starPeter P
Date: 04/08/2025
Complete deception from Trinity. I was told by my sales *** that when I needed a new roof there would be a $500 charge to remove and ***lace the panels. Total c*** They are charging me $6,000!! They don't want to hear anything and now I am stuck with a leaking roof or get over charged by this lying company.Trinity Solar
Date: 04/23/2025
Hi *****, were sorry to hear about your concerns and we apologize for any confusion regarding this process. Clear and honest communication is important to us, and we regret if that standard wasnt met. That said, were glad to hear our team was able to connect with you directly to help clarify things and work toward a resolution. Our goal is to make your solar journey as smooth and beneficial as possible, and we appreciate your feedback.Review fromcarlos N
Date: 03/30/2025
1 starcarlos N
Date: 03/30/2025
Worst solar company, was offered money to put solar panels on my roof and was never paid. When i soeak to them about it, they continue to tell me that they have no idea what im talking about and to call the person who came to my house, i want these solar panels off my roof.Trinity Solar
Date: 04/22/2025
Hi ******, we're very sorry to hear about your experience. This is not the level of service we strive to provide, and we take your concerns seriously.
Were glad to hear that our team has been in touch with you, and we want to assure you that weve been actively reaching out to help resolve this issue. Our goal is to make things right, and we appreciate your patience as we work through it.
If you have any further questions or need additional support, please dont hesitate to reach out to us directly at *******************************************************************************************************************************************************************. Thank you for bringing this to our attention.
Review fromYuleisy S
Date: 03/26/2025
1 starYuleisy S
Date: 03/26/2025
I have been very upset for the last 3 months about my bills I have been getting bills of Meted of March with an amount of $165.67 and now April of $207 how is it possible that I am paying monthly $146 for trinity solar and also getting these high bills for Meted?? This should be unlawful. The sales person told me I was going to be paying less than before having the ************ not like that at all also talked about extra checks I was going to receive and I havent seen one. This is the worst thing I havent done to my house. I know exactly what was shown to me prior to signing the paperwork and I feel like I was conned or bamboozled. I either want a refund from the last 2 loan payments I made, and going forward I want my electric bills paid by Trinity as I was told, or I want the panels removed from my home asap. I have never been more disgusted with a company and when I called they say a supervisor will call me and they never do. This company is so unprofessional even when they come to your house to install the panels like I hate itTrinity Solar
Date: 04/01/2025
Hi there Yuleisy, we understand your frustration and sincerely apologize for any confusion or inconvenience youve experienced. At Trinity Solar, our goal is to help homeowners save on energy costs while providing a smooth transition to green energy. We want to address your concerns and work toward a resolution.
Our team has been trying to get in touch with you to conduct a bill analysis and help clarify your solar savings. During the Winter months, solar production is typically lower, so this may have been a contributing factor to your elevated electric bills for the past few months.
Our team is committed to ensuring you fully understand your systems performance and billing. Wed love the opportunity to go over your account in detail and provide any necessary assistance. Please reach back out to us at *******************************************************************************************************************************************************************, and well make this a priority.Review fromKristy B
Date: 02/21/2025
1 starKristy B
Date: 02/21/2025
Will not stop harrassing us! They come to our house multiple times a year, we ask them to stop coming, but they won't. The lady came and we have her on our ring camera just trying to strong arm my husband, who is a big man! Why would anyone do business with a company like this? They seem to have to forcefully sign people up for some reason....that tells me all I need to know! If the company was that great, they wouldn't have to go door to door, people would be coming to them!Trinity Solar
Date: 02/28/2025
Hi ******, were really sorry to hear about your frustration and appreciate you bringing this to our attention. Our teams goal is always to provide helpful information in a respectful way, and we never want anyone to feel uncomfortable.
Our field agents' only goal is to bring clean energy to their communities, and we're sorry we missed the ***** We appreciate your feedback and will use it to improve how we connect with potential customers. Please reach out to us at ******************************************************************************************************************************************************************* if there is anything you'd like to discuss further.Review fromJoshua G
Date: 12/02/2024
1 starJoshua G
Date: 12/02/2024
It took them nine months to start installing, and about an hour after they started putting holes in the roof they hit me with "it is going to be 40 more weeks before we have the last part, and then the system would get turned on some time after that." And now that they've started the install I can't ********* is going to be a minimum of 1.5 years from signing the paperwork to getting it turned on, and if history is any indication it is probably going to be more like 2 years.This company operates in bad faith, and you should not get mixed up with them for any reason.Trinity Solar
Date: 01/08/2025
Hello ******, were so sorry to hear about your experience and want to sincerely apologize for the frustration this process has caused you. We understand how disappointing it must feel to face such delays, especially after placing your trust in us to handle your project.
The timeline issues youve described are not the experience we aim to deliver, and we deeply regret that we fell short in keeping you informed and meeting your expectations. While delays can sometimes arise due to unforeseen circumstances, we take full responsibility for ensuring clear communication and timely progresswhich we clearly didnt achieve here.
Your feedback is invaluable and highlights areas where we need to improve. We'll have our management team reach out to you as soon as possible to discuss more, thank you.
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