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Business Profile

Pump Sales

Bogush Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pump Sales.

Complaints

This profile includes complaints for Bogush Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bogush Inc has 3 locations, listed below.

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    • Bogush Inc

      190 Main Ave Wallington, NJ 07057-1204

    • Bogush Inc

      35 Woodland Ave Westwood, NJ 07675

    • Bogush Inc

      87 Locust Ave Wallington, NJ 07057-1345

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Beyond a terrible experience. I started my order on 11/16/22. Paid for expedited shipping, today is 12/8/22 and I still only have 1 of the 4 pieces I ordered. I violated a government contract because they have botched up this order a few times along the way. The employees are rude and condescending and offer you nothing in return. I still don't have the products that I ordered and was promised on 11/16/22. They keep making promises they do not keep. I want some money back for all of the violations they caused.

      Business Response

      Date: 12/09/2022

      Hello,
      Regarding order #:
      ******.
      The Customer Spoke to a Pump Products employee (Wholesaler) to order 4 pieces of a Zoeller
      39-0002 with expedited (overnight) shipping. Pump Products had immediately sent
      the purchase order reflecting the items and overnight shipment to the manufacturer (Zoeller) to ship the items
      overnight directly to the customer. At this point it seemed all was
      settled and the order process was complete from Pump
      Products (Wholesalers) end.
      A couple days later the customer called very upset, they had
      only received 1 of 4 items. A Pump Products employee had immediately contacted the manufacturer (Zoeller) to see what had happened. It seems the delay was due to the
      manufacturer (Zollers) supply chain issues. The manufacturer (Zoeller) had stated that they resolved
      the supply issue and would ship the remaining 3 items immediately.
      Being that the customer had paid for expedited shipment and
      never received the items
      overnight, Pump Products refunded the customer in
      full for their additional payment for the expedited charges.
       The customer called back again the next day,
      understandably irate. Customer had asked for the manager, to which the sales
      manager spoke with the customer. The customer was very upset and the manager
      had said several times that we were sorry for all the inconvenience this order
      had caused them, however we could not control
      supply chain issues that the manufacturer (Zoeller) had been experiencing. The frustration on the customer's end was
      understood and acknowledged several times.
      The customer ended up hanging up on the manager; ending the call.

    Bogush Inc is NOT a BBB Accredited Business.

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