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Business Profile

Laundry Equipment

TopSpin Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laundry Equipment.

Complaints

This profile includes complaints for TopSpin Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

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TopSpin Systems has 2 locations, listed below.

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    Customer Complaints Summary

    • 25 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/30/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have complaint about the drawers and washers that were not working properly mean dryers were not drying the clothes even 60% out of 100% dry. Washers were not washing clothes in good. But the customer complaint department were excuses at all times like may be your card swip issue or we fixed those machine or ************** will come and check it but no one was coming to check and still are same from last 1 year. We tired up with these complaint for ***************** apartments for laundry room # 6 in iselin, **. I lost lot of money in laundry and get no satisfaction from it. I would like to refund all my money I waster for this bad laundry services.

      Business Response

      Date: 12/30/2022

      This complaint is false in all respects.

      1. Machines are kept in proper working order. We were there yesterday. Out of all of the machines three had burned out control boards. Parts are difficult to get but I'm hoping to have them by the end of today.

      2. We respond to all complaints promptly. If this customer wants us to meet him in the laundry room to discuss his issues we will be happy to do so.


      Topspin

    • Initial Complaint

      Date:12/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Top Spin charges for the use of their machines. It costs about $4 for each load, and they use none of this money to maintain their machines. I have called them, I have emailed them, I have left service requests. The room we are to use has 5 washers and 5 driers. Only one washer works and only 3 driers work (Even when they do work there is a large chance it doesn't dry properly and I have to run the machine twice costing and additional $1.50 ). I have been trying to contact anyone, I have spoken with the office at ***************** ** about the negligence and the company seems fine just taking my money and not providing a necessary service to their machines. I have been emailing for well over 6 months and submitted at least 4 service requests, couldn't tell you how many calls.

      Business Response

      Date: 12/30/2022

      ***************** is a brutal stop.

      Machines are regularly abused.

      No calls or online requests have ever been ignored-

      that assertion is false-but it is very difficult to stay on

      top of all of the issues there.

      We recently hired a local person specifically to maintain these

      machines and are hoping for an improvement.

      TOPSPIN

    • Initial Complaint

      Date:12/27/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have moved to ***************** Apartments in the April, 2022 and have noticed since then that The laundry machines and dryers are very horrible, most of them dont work at all and those which work are also not at all maintained by TOPSPIN in ***************** Apartments. Around 120 families have only 2 dryers which are functioning in one laundry room and we have around 3 laundry rooms with same issues in the whole ***************** Apartments. There was no response upon contact with TOPSPIN through email. Many residents have complained the same but no response from the company. TOPSPIN is responsible to pay the refund to all the families facing this trouble since the past 8 months (as far as I know.. dont know if the problem was earlier too)

      Business Response

      Date: 12/28/2022

      Like most of the complaints we get, this silly one is completely unsubstantiated.
      We keep detailed records of the complaints that come in to us.
      I challenge this customer to provide proof of the submission of any
      service request that has gone unattended.
      It doesn't happen.

      Topspin SystemsTell us why here...

      Customer Answer

      Date: 12/28/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***********************

    • Initial Complaint

      Date:12/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This issue is being faced by all the residents in my community, out of 6 dryers in **** lanes apartment buildings 6 3 does not work. In the working ones 1 does not dry properly. There were multiple complaints from the residents to top spin as well as ***************** management, none cared to attend to it.

      Business Response

      Date: 12/28/2022

      Like most of the complaints we get, this silly one is completely unsubstantiated.
      We keep detailed records of the complaints that come in to us.
      I challenge this customer to provide proof of the submission of any
      service request that has gone unattended.
      It doesn't happen.

      Topspin SystemsTell us why here...

    • Initial Complaint

      Date:12/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      All of the washers and dryers are out of service. We complained many times to our management and topspin company but they never give us a response or trying to solve our problems which is really ridiculous service

      Business Response

      Date: 12/28/2022

      Like most of the complaints we get, this silly one is completely unsubstantiated.

      We keep detailed records of the complaints that come in to us.

      I challenge this customer to provide proof of the submission of any

      service request that has gone unattended.

      It doesn't happen.

      Topspin Systems

    • Initial Complaint

      Date:12/27/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Multiple washers and dryers are out of order in 11th building in ***************** ********** ******* ********** and maintenance team is not paying any attention on this issue.

      Business Response

      Date: 12/27/2022

      As this tenant surely knows, we give the best service in the business!

      No machine has been out of service for any period of time.


      We'll be there within 48 hours!

    • Initial Complaint

      Date:12/27/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i live in the ***************** apartments under middlesex management in iselin **********. I am speaking for building 11 only, there are multiple washing machines out of order for weeks now. many of the residents have reached out to the TopSpin company who is in charge of the washer and dryers, with no response of fixing them.

      Business Response

      Date: 12/27/2022

      This complaint is false in a number of areas;

      no machines have been out for any length of time.

      Multiple residents have NOT contacted us.

      However, we will have someon their within 48 hours.


      Topspin

    • Initial Complaint

      Date:12/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Topspin is laundry service provider at our apartment community. Building #** laundry machines were not working. We have raised numerous complaints with topspin but its been a year they havent fixed or replaced the laundry machines. Out of 6 machines only 3 are working considering there are close to 300 people living n dependent on Laundry building #**

      Business Response

      Date: 12/27/2022

      Complaint is false.

      Customer Answer

      Date: 12/28/2022


      Complaint: 18644252

      I am rejecting this response because:

      The machines are out of order since a 6 months, Please find the attached pictures of the machine that are out of order. I couldn't attach more pics as there is a limitation of only 4



      Regards,

      Mohan Vel Chandhuluru

      Business Response

      Date: 01/09/2023

       

      This complaint is false.

      All we can do is what we always do-

      offer to meet the client in the laundry room to

      discuss any and all issues that *** be concerning them.

      Our offer is rarely taken up, because (I suspect) tenants

      who routinely overload the machines will see that under normal

      circumstances the equipment is working fine.

      Customer Answer

      Date: 01/10/2023


      Complaint: 18644252

      I am rejecting this response because:

      these machines are outdated & belong to **** era, so this machines needs to be replaced asap


      Regards,

      Mohan Vel Chandhuluru

    • Initial Complaint

      Date:12/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i had call top spin cause i loss 20 dollors in the machinei call on nov 19th. he did call back for my address i gave it to him that day .still not heard from him so i left him a message that building 40 machine does not ring out and dryer 50 has gas smell so the plug id poll out so no one can used,and ask when i going to get my 20 dollors that was on nov 28th still have not heard from them ,plus my card dont work in the machine to put money on it. thank you

      Business Response

      Date: 12/29/2022

      We reached out this woman on multiple occasions.
      We were there today and were scheduled to try again.

      Next step is for her to mail the card to us or leave it in the

      rental office in an envelope with her name, address, phone number

      and amount she claims was lost.

      Topspin

      Customer Answer

      Date: 12/30/2022


      Complaint: 18608443

      I am rejecting this response because: they did not get in touch with me i  had bin home ,and my daughter bin home 24 /7 i keep my phone with me all the time ,they have my address and no one came to the door . i will leave my card at the office for them and see what happens next.



      Regards,

      Flo Faso

      Business Response

      Date: 12/30/2022

      Since the tenant was unavailable when we contacted them

      they are free to use option 2: leave the card in the office in an envelope

      with their name, address, phone number and the issue they had.

    • Initial Complaint

      Date:10/16/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Every washing machine is out of order in building ********************, one is still full of water.

      Business Response

      Date: 11/06/2022

      We spent three complete days at ***************** dealing with the abuse that this population lays on our machines. Three days! We will be back there as required. 

      Customer Answer

      Date: 11/06/2022


      Complaint: 18232210

      I am rejecting this response because:All of the machines in building ******************** are still broken,one is full of water and is a health hazord,ive been to many different laundry rooms,and every one of there machines is broke.



      Regards,

      ***************************

      Business Response

      Date: 11/07/2022

      This customer has his facts wrong.

    TopSpin Systems is NOT a BBB Accredited Business.

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