We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Stock Brokers

Forex.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Stock Brokers.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently encountered a frustrating situation while trying to withdraw my money from here, and I felt completely stuck. Thats when I discovered CYBER RECOVERY FIRM and their support was nothing shorat of exceptional. From the moment I reached out, their team responded promptly, demonstrating patience and expertise in addressing my concerns. They carefully guided me through the entire process, providing clear instructions and keeping me updated every step of the way. Thanks to their dedication, I was able to retrieve my funds when I thought it was ****************** them via: Email:*************************************** Whatsapp:+1..971....329........1900.....

  • Initial Complaint

    Date:08/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    If you have lost money fraudulently to any company, broker or account manager and want to retrieve it, then contact Bsbforensic com and get back your money !they helped me out .

  • Initial Complaint

    Date:07/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'd been complaining ceaselessly to fix my withdrawals not going through but it fell on deaf ears. Pressured me into depositing.100k as my first commission and overtime, it grew exponentially. However as time would go on, they'd pressure me into depositing more and .50k was dropped. When my drawl was not going well,I started to get extra agitated and decided to get legal he?p. oliviatrader44(@) gmail com .Was the company I reached out to and they acted swiftly and got me my money out.WhatsApp. ***************

  • Initial Complaint

    Date:06/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    200

  • Initial Complaint

    Date:05/15/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I deposited $1100, and cannot withdraw. I have explained to them multiple times that my card is no longer active, so I cannot withdraw to it. They lied and said that my **** bank account needed to be linked again through plaid to withdraw, but I never linked it in the first place. My ***** account that I deposited with has also been removed, and I do not have the option to withdraw to that bank account. The only option is the card ending in ****, which I have already explained to them is no longer active. I was also told another lie that I could withdraw to the card although it is not active because the bank account is still active, which is not true.

  • Initial Complaint

    Date:01/23/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    You can easily fund the account, but you will hit walls on trying to withdrawals. They seem to charge $25 dollars for bank withdrawals even though there is no wording that suggest such a fee would be charged. They will not process your withdrawals even though they say that it has been completed. When you call them, no one will answer the phone. You are just left on hold indefinitely. Plus, they eventually start charging you $30 a month for having an account. Seems like a scam to me.

  • Initial Complaint

    Date:01/12/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wont stop sending emails to me, even though, I am not a customer. Please stop sending emails to me.

  • Initial Complaint

    Date:11/25/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to get my money deposited out of this Forex account for the past year now and every time I follow their steps, they completely changed the next steps for me to do explaining to them that I have moved and I no longer have the address to the bank account being closed for overdraft they let me add a bank account that they let me know after months of no communication that they do not accept chime bank account so I gave them my ********** account to no avail, telling me to send a statement that has been sent to the address on file which Ive already explained to them. I do not live there and on top of that ***** does not send, physical statements if you opted into their green plan, which is paperless statements .

  • Initial Complaint

    Date:07/28/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Engaged in a practice called copy trading at thew encouragement of ******* binary trader ***************************** who engaged mre in copy trading with exmtrade.com. After incurring significant profits through copy trading, I was notified by ************ and exmtrade that I could withdraw these profits for my personal use. But before I coukld, I was assessed thousands of dollars in processing fees which I paid. I feel exmtrade is a fraudulent forex trader and ************** of ***************************** Trading is in collusion with them to fraudulently ****** illicit processing fees

    Business Response

    Date: 08/24/2023

    While we apologize for the frustration the customer is dealing with, ********************** LLC d/b/a FOREX.com does not have any relationship with ***************************** and/or *****************************. Further, other than bank fees in the case of wire withdrawals, FOREX.com does not charge any additional processing fees for withdrawals. The customer, in this case, has not contacted the correct company.

  • Initial Complaint

    Date:06/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on May 23, 2023 I tried to make a withdrawal from this company, it has been a month and I still don't have my money. I have been with this company for over a decade, the same account and routing number, now for the last month they pretend not to recognize my routing number and I have been going back and forth, and still don't have my money, thanks in advance.

Forex.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.