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Business Profile

Bank

Valley Bank

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Valley Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Valley Bank has 36 locations, listed below.

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    Customer Complaints Summary

    • 55 total complaints in the last 3 years.
    • 26 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      YOUR COMPLAINT Valley bank location **************************, had been informed that a family member with beginning on set dementia and another who was legally blind had decided to give me, a valley account holder access to make deposit across accounts using checks for these elderly disabled relatives to have direct trusted assistance with their accounts during these difficult times. Family member *. ***** had been victimized by neighbors and brought to cash checks under the guize she was convinced they were lost family members creating a conflict of interest and multiple criminal acts. Two family members contacted the bank, local PD and Passaic county social services elder abuse divisions, which did not exchange information or pursue any action against the alleged criminals directly. Bank then tried to take action against the family members rightfully and legally intervening. *. ********, 2nd family member had recently become legal owner of her father/s house upon his death and as a legally blind woman had contracted *********************** at cost to manage her holdings as heir. As both family members wrote checks and were deposited into the same account, bank has frozen/closed account without any proof or contacting of involved parties. **** has also acted in retaliation in the past towards myself for serving as lead plantiff in class action which settled in 2022. Additional actions include but are not limited to previous issuing of invalid debit cards and unilaterally canceling a direct withdrawal for a 3rd family members life insurance resulting in the early wrongful termination of a 5 figure policy that hdad been paid into for years prior done intentionally.

      Business Response

      Date: 05/05/2025

      Based on the information provided, and nature of this complaint, this matter is being handled by ********************* and Legal as ***** is not an authorized signer on the account. Thank you! 

    • Initial Complaint

      Date:11/19/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 21 Oct 2023, I filled out an application for a debit card at the Union branch. It has been a month and I still have not received it. To make matters worse, the bank canceled my existing ATM card after I applied for the debit card. When I went to the branch office every week to inform them, I have not received the card, they asked me to fill out a new application. The branch manager (Nestor M***** was unable to resolve the issue.

      Business Response

      Date: 11/29/2023

      ***** ********** spoke to the customer and apologized for
      the inconvenience. Customer was ok. Customer
      only had an atm card, an individual cancelled the card did a b/t off of atm
      card to generate new # this was error. Nestor completed a new app, and sent it
      to Alex O*****, Alex then sent to atm, and atm in error did block and transfer
      again rather than making new debit card. We called and a new debit card was
      generated and expedited.

      Customer Answer

      Date: 11/29/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Regards,



      * ********

    • Initial Complaint

      Date:08/17/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Checks were stolen at post office and Valley Bank cashed the altered checks for large sum. Less than a third has been recovered.

      Business Response

      Date: 09/05/2023

      we're investigating this matter and a written response will be prepared and provided to you with our findings as soon as possible.      

      Customer Answer

      Date: 09/05/2023


      Complaint: 20486959

      I am rejecting this response because:



      Regards,

      *************************************

    Valley Bank is NOT a BBB Accredited Business.

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