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Business Profile

Ear Nose and Throat Doctor

ENT and Allergy Associates, LLP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ear Nose and Throat Doctor.

Complaints

This profile includes complaints for ENT and Allergy Associates, LLP's headquarters and its corporate-owned locations. To view all corporate locations, see

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ENT and Allergy Associates, LLP has 4 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upon initial visit to the ENT center, I have made multiple calls to the center as well as my insurance to confirm there would be no charge for the visit. Upon my visit and first consultation, the doctor recommended an additional test, which I confirmed with the doctor if it would be covered by the insurance and would not occur any additional cost to me. The doctor confirmed there would be no additional cost and continued the test. At the time, I have paid the co-pay and left. In the new few weeks, I started receiving multiple bills regarding this payment due. When speaking to the office about this matter, there was no resolution that was come upon and stated I will owed the amount since the test was conducted. I believe this is an unfair practice and not right. I have since received multiple letters from collection agencies in this matter.

      Business Response

      Date: 04/03/2025

      We are very sorry for the delay in our response as we were in review of the account. 

      Our compliance team has reviewed the chart notes and the following was determined.

      The patient paid a copay on the first visit of $45 however the patient was actually responsible for a copayments of $150 due to the procedure done. This balance difference remains unpaid. After review we have changed the coding so once this is re processed the patient will receive a revise statement if there is any balance forthcoming.

      The patient then opted to have a sleep study as well as a follow up visit to review all results and both visits did require a copayment as per the patients insurance contracted benefits. 

      Unfortunately, we can not waive the co pays as they are the patients responsibility to pay and are due at the time of the visit. We mailed many statements to her as well as reached out via telephone prior to being sent to collections to discuss this matter with *********** We also discussed the matter with her and explained we would not waive the copayments owed. 

      The patient asked for us to remove the charge but unfortunately, we are required to itemize our billing to insurance companies.  The patient balance will have to remain as is. 

      Thank you

    ENT and Allergy Associates, LLP is NOT a BBB Accredited Business.

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