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Business Profile

Ecommerce

Patriot Pros Network

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/19/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started seeing charges from a company called Patriot Pros Network in March of 2025. I emailed them to cancel whatever subscription I had even thought I do not ever recall signing up for a membership. They had agreed to credit my account on 3/19/25. Today, 5/19/25, I looked and they had charged that same card on 4/14 and 5/1/25. Much to my dismay, I attempted to call them to discuss this issue and of course, waited on hold for way too long with no one helping me. So, I emailed them like I did in March and received an immediate response that they would refund the money. I have no faith that they will uphold their end and remove my credit card number from their accounts.

    Business Response

    Date: 05/19/2025

    Dear ******,

    Thank you for bringing this matter to our attention. 

    After reviewing your account, we can confirm that your Patriot Pros Network VIP membership is no longer active. However, it appears that your account was rebilled due to a system error. As per our communication to you on 05/19 from our Support Team we refunded the associated charges and you can expect the funds to reflect in your account within 7-10 business days. Additionally, we removed your credit card details from our payment system to prevent future billing.

    We sincerely apologize for the erroneous transaction and for the inconvenience caused. Should you have additional concerns do not hesitate to contact us immediately - we are committed to making it right for you.

    Kind Regards,
    Patriot Pros Network Support

    Customer Answer

    Date: 05/20/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ****** ********

  • Initial Complaint

    Date:02/14/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband ordered ***** coins on 12-27-24, and, has received nothing. We are on a fixed income and losing $139.86 isn't a small thing for us. If he had received what he ordered would be one thing, but, having that money stolen from our account is not okay. We are requesting a full refund of our money. Thank you.

    Business Response

    Date: 02/17/2025

    Hello ****,

    Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.

    Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Patriot Pros Network VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.

    We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.

    If you have any further questions or concerns, please dont hesitate to reach out to ****** here to help.

    Warm regards,
    Patriot Pros Network Support

    Customer Answer

    Date: 02/28/2025


    Complaint: 22943263

    I am rejecting this response because:
    On December, 26th 2024 I ordered ***** coins from this company and received nothing in return. I've since gotten a refund for the VIP membership, but , have not received a refund for the cost of the coins. I would appreciate a full refund for those immediately. Thank you, **** ******.




    Regards,

    **** ******

    Business Response

    Date: 02/28/2025

    Good day ****,

    We appreciate your response. As per our tracker, your order was delivered on February 4th to the shipping address you provided.

    Please see delivery confirmation details below.

    AM607054061CN
    Delivered (31 Days)
    ChinaChina Post
    *************
    2025-02-04 09:42 MONITOR, ** *****, ????US MONITOR, WA *****?
    Delivered - Time of delivery:2025-02-04
    Your package was delivered successfully to the addressee.
    ***** Post- *****- No phoneChatGPT About China Post- Sync Time: 2025-02-28 22:36:41 (GMT+02:00)

    Kind Regards,

    Patriot Pros Network Support

  • Initial Complaint

    Date:02/04/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 11/18/2024 Paid $13.96 for a 2025 Calendar The business committed to provide me with a calendar My credit card was charged $13.96 on 11/20/24. I did receive them after a few weeks however my credit card was debited again $29.99 on 12/18/24 then again $34.99 on 1/18/20285. I sent them an email and and completed the contact form on their site to cancel my subscription. I called their phone number and waited on hold for over 1 hour. T I'm on a fixed income and I feel taken advantage of. I'm asking for a refund of my $29.99 & $34.99. I never authorized this money to be deducted. Please stop these unauthorized charges ASAP and return my money. Thank you so much.

    Business Response

    Date: 02/05/2025

    Hello ******, 

    Thank you for taking the time to share your feedback. We are very sorry for any inconvenience caused to you.

    Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Patriot Pros Network VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.

    We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.

    If you have any further questions or concerns, please dont hesitate to reach out to ****** here to help.

    Warm regards,
    Patriot Pros Network Support

  • Initial Complaint

    Date:01/31/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased three book safes from Patriot Pros Network on March 11, 2024 for $89.97. Upon review of my credit card account this morning I found that they have been charging me $34.99 and $29.99 each month since then for a total of $579.73.

    Business Response

    Date: 02/03/2025

    Hello *****, 

    Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.

    Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Patriot Pros Network VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.

    We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.

    If you have any further questions or concerns, please dont hesitate to reach out to ****** here to help.

    Warm regards,
    Patriot Pros Network Support

  • Initial Complaint

    Date:01/17/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered ***** Coins from this business. A ONE TIME PURCHASEor so I thought. Not only did I not receive a **** thing from them, they enrolled me in a monthly membership that I DID NOT sign up for. They ended up taking two $34.99 payments from me for coins I never got, and two $29.99 payments from me for a monthly membership I never requested. You cannot get through to them by phone, only email! The ONLY response I got was that they were canceling my membership, but not one word about items I never received! I had to report them as fraud and had to get a new debit card besides! They absolutely robbed me! This business is a scam and the Attorney General for the State of New Jersey should shut them down IMMEDIATELY! Please help! Im a senior on a fixed income and I cannot afford to lose money I never agreed to lose! ***** ****** ************

    Business Response

    Date: 01/20/2025

    Hello, 

    Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused to you.

    Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Patriot Pros Network VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.

    We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.

    If you have any questions or issues, feel free to contact us.

    Warm Regards,
    Patriot Pros Network Support

  • Initial Complaint

    Date:01/10/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep taking additional ***** ontop of the advertised amou t of ***** and I have tried several times to call them leaving messages and emails and did the unsubcribe procedure they have twice but they keep taking funds from my account. No one answers the phone no return calls or emails. I want them to stop and they owe me money back since Aug 2024

    Business Response

    Date: 01/14/2025

    Hello, 

    Thank you for leaving a review. We apologize for any inconvenience caused to you. 

    Upon reviewing our records, we can see that your recent order with us at special member-only pricing. Our store operates on a subscription-based model, which provides members with access to exclusive deals and shipments of specially curated pieces directly to their door. Unfortunately, these promotional deals are only available to our subscribing members.

    We understand your concerns, and as requested, we have canceled your subscription to the Patriot Pros Network Club. Additionally, a refund for the related charges has been processed, and the funds should reflect in your account within 710 business days. Were truly sorry to see you go.

    Please note that promotional pricing is exclusively available for active subscribing members. Should you decide to shop with us again and participate in future promotions, your membership will be automatically re-enrolled and charged at the time of order.

    If you have any further questions or need assistance, please dont hesitate to contact us. Were here to help.

    Warm regards,
    Patriot Pros Network Support

  • Initial Complaint

    Date:01/10/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a product once in August 2024, and I keep getting monthly charges in the amount of $35. I should have been charged only $35, but they've taken $210. I need $175 returned.

    Business Response

    Date: 01/15/2025

    Hello, 

    Thank you for taking the time to leave a review. We apologize for any inconvenience caused.

    Upon reviewing our records, we have noticed that you placed a recent order with us at special member-only pricing. Our store operates on a subscription-based model, which provides members with access to exclusive deals and shipments of specially curated pieces directly to their door. Unfortunately, these promotional deals are only available to our subscribing members.

    We understand your concerns, and as requested, we have canceled your subscription to the Patriot Pros Network Club. Additionally, a refund for the related charges has been processed, and the funds should reflect in your account within 710 business days. Were truly sorry to see you go.

    Please note that promotional pricing is exclusively available for active subscribing members. Should you decide to shop with us again and participate in future promotions, your membership will be automatically re-enrolled and charged at the time of order.

    If you have any further questions or need assistance, please dont hesitate to contact us. Were here to help.

    Warm Regards,
    Patriot Pros Network Support

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 patriotic calendars that were $8.97 each on November 8, 2024. My credit card was charged $17.94 on 11/8/24. I did receive them after a few weeks however my credit card was debited again $34.99 on 11/27/24 then again $29.99 on November 27, 2024. I sent them an email and they advised me they would cancel my subscriptionwhich I never subscribed to. I called their phone numbernot in service. This is their reply to my email: Hello *******,That's no problem, I can go ahead and cancel your subscription to our Patriot Pros Network VIP Membership. You should receive email confirmation of this shortly. I wrote them back that I NEVER subscribed to any subscriptiononly 1 time purchase of calendars. Im a senior citizen and feel Ive been taken advantage of. They show veterans on their site and I figured this was a reputable org. Im asking for your help to get back my $29.99 & $34.99. I cant afford to lose this money. Please make sure they dont debit my card again. Thank you so much.

    Business Response

    Date: 12/12/2024

    Hello,

    We are very sorry for any inconvenience caused to you.

    Please note that your PPN VIP membership has been fully canceled as requested, and the refund of the related charges have been processed. Please also be advised that this membership was included as part of a VIP promotional offer at the time of your order, with all relevant details shared upon order confirmation and shipment.

    Should you have any additional questions or need further assistance, please dont hesitate to reach out to us via our support email. Were here to help and are grateful for your understanding and patience.

    Kind regards,
    Patriot Pros Network Support

    Customer Answer

    Date: 12/13/2024


    Complaint: 22663413

    I am rejecting this response because:  

    Im very sorry to bother you again; but I just checked my credit card and instead of crediting the $29.99 & $34.99; as they stated..they debited me again for these two amounts!  They said both amounts would be credited..but see my statement..they debited both amounts  again..  NOW THEY OWE ME $29.99, $29.99, $34.99 & $34.99. 






    Regards,

    ******* *****

    Business Response

    Date: 12/19/2024

    Hello, 

    Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience and frustration this situation has caused, and we deeply regret any misunderstanding regarding your order and charges.

    After carefully reviewing your account, we want to assure you that we have successfully processed the refund of the two membership charges$34.99 and $29.99on December 12, 2024. You may expect these funds to be reflected in your account within 7-10 business days from the refund date.

    We completely understand your concern about the unexpected charges. Please note that the Patriot Pros Network VIP Membership was included as part of a promotional offer when the calendars were purchased, this was also mentioned upon the checkout of your order. However, we have canceled the membership, and your card details have been securely removed from our system to prevent any future charges.

    We truly value you as a customer and are committed to resolving this matter to your satisfaction. If you have any additional questions or need further assistance, please do not hesitate to contact us. We appreciate your understanding and patience as we work to ensure your trust and satisfaction.

    Warm regards,
    Patriot Pros Network Support

    Customer Answer

    Date: 12/19/2024


    Thank you so much for your help with this matter. My refunds were received!


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ******* *****

  • Initial Complaint

    Date:12/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    reoccurring charge on my credit card

    Business Response

    Date: 12/19/2024

    Hello ****, 

    We appreciate you taking the time to provide your feedback. Were sorry for any inconvenience caused to you. Please note that your order was processed under a promotional offer available exclusively to members.

    Our support team has reached out to confirm that your VIP membership has been canceled and that the related charges have been refunded. Should you have any additional questions or need further assistance, please dont hesitate to reach out to us via our support email. Were here to help and are grateful for your understanding and patience.

    Kind regards,
    Patriot Pros Network Support

  • Initial Complaint

    Date:11/30/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company on November 12th for $19.99. I have not received my order. Then on November 25th they charged me $29.99 and I did not approve this I did not purchase anything else from this company other than my original purchase. Done on November 28th they charged me $34.99 for something. I did not make this purchase either. I have tried contacting them several times but to no avail. I would like to report them and I would like to file a dispute to get my money back.

    Business Response

    Date: 12/02/2024

    Hello ********, 

    We appreciate you taking the time to provide your feedback. We’re sorry for any inconvenience caused to you. Please note that your order was processed under a promotional offer available exclusively to members. Our support team has reached out to confirm that your VIP membership has been canceled and that the related charges have been refunded.

    Should you have any additional questions or need further assistance, please don’t hesitate to reach out to us via our support email.

    We’re here to help and are grateful for your understanding and patience.

    Kind regards,
    Patriot Pros Network Support

    Customer Answer

    Date: 12/03/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ******** *******

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