Ecommerce
Patriot Pros NetworkThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 22 total complaints in the last 3 years.
- 22 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/27/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a item and paid for it and they continue to take money out every monthBusiness Response
Date: 11/28/2024
Hello ******,
Hello ******,
Thank you for taking the time to leave a review. We are very sorry for any inconvenience caused to you.
Rest assured, as your PPN VIP membership has been fully canceled as requested, and the refund of the related charges have been processed. Please note that this membership was included as part of a VIP promotional offer at the time of your order, with all relevant details shared upon order confirmation and shipment.
Should you have any additional questions or need further assistance, please dont hesitate to reach out to us via our support email. Were here to help and are grateful for your understanding and patience.
Kind regards,
Patriot Pros Network SupportInitial Complaint
Date:10/10/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Monthly unauthorized re accruing charges.Business Response
Date: 10/16/2024
Hello,
Thank you for reaching out and bringing this to our attention. Following our phone conversation, I want to confirm that the recent charges have been refunded, and your card information has been removed from our system to ensure no further charges will take place. We also noticed that you were inadvertently placed into multiple PPN VIP memberships. This issue has now been corrected in our system to prevent it from happening again in the future.
We want to emphasize that the charges you saw were related to the *** VIP membership, which was signed up through an initial discount VIP promotional offer. This offer and its membership details were included in the order confirmation and shipping notifications, as well as in the product name itself.
If you have any additional questions or concerns, please dont hesitate to reach out. We apologize again for the inconvenience and appreciate your patience and understanding.Regards,
Patriot Pros Network
Initial Complaint
Date:10/03/2024
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 26th I placed an order for a coin and a flag from Patriot Pro Network I paid $11.98 that $11.98 included a coin a flag and a protection plan against damage and Theft I got a message on the 18th of September saying that my package was delivered at my porch I do not have a porch I live in an apartment building I contacted them immediately to tell them that I never received my package emailed them multiple times called the phone number for customer service that nobody ever answers have left several messages on the phone number nobody ever calls back asked for callbacks never got a call back finally Weeks Later I got an email saying that my coin was delivered and they just give me the tracking number they refused to give me my package and I've read the other complaints it seems like this company is a scam they are out of ***** this has happened to multiple people I hope there's some way you could stop this business from scamming people I don't care about the ************************************ flag but it doesn't look like I'm ever going to get that please do something about this scamming companyBusiness Response
Date: 10/16/2024
Thank you for reaching out and bringing this to our attention. Were sorry to hear that you were unable to locate your original order, but were pleased to inform you that a replacement has already been shipped and should be delivered to you soon.
If you have any further questions or concerns regarding this replacement or your order, please dont hesitate to contact us. Were here to help and will respond promptly to ensure everything is resolved to your satisfaction.
Thank you for your patience and understanding.
Kind regards,
Patriot Pros NetworkInitial Complaint
Date:10/01/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has a web site that sells items and when you buy something they automatically join you to a "Membership" and they charge your credit card $29.99 each month.This is a sleazy practiceBusiness Response
Date: 10/03/2024
Hello,
Thank you for bringing this to our attention. We sincerely apologize for any confusion regarding the membership charges.
We want to clarify that when you made your purchase, you signed up through an initial discount VIP promotional offer, which included a membership.
Upon order confirmation, you received an order confirmation explaining the membership and instructions on how to cancel.
The membership is also noted in the product name upon ordering (e.g., “+ PPN VIP”), and it provides exclusive access to promotional deals, discounts of up to 80% on our VIP site, a quarterly box with an assortment of items, and a monthly discount code for new members.
As you no longer wish to be part of the VIP Club, we have gone ahead and canceled your membership to ensure no further charges will be applied as well as removed your information from our systems.
Please feel free to reach out to us if you have any additional questions or concerns.
Thank you for your understanding.
Best regards,
Patriot Pros NetworkInitial Complaint
Date:09/18/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a ***** coin $6.99 shipping and handling 8/13, then ordered another ***** coin $6.99 8/17. The charges $6.99 I am not disputing. I owed that. Then 8/7 A $29.99 was charged to my x1056 ,then 8/29 a $34.99 was also charged against my x1056 also 9/5 another $34.99 was charged against my x1056 account.I tried contacting this company . I called at least ten times left name, email and phone number. Never got a return call. I did get a credit for $29.99 on 9/2 for the $29.99. I still have been calling the ************ number, of course no one answers just leave name , email and call back number. I don't know what these charges were for. When they present these coins it is $6.99 shipping and handling only. No hidden charges. This was a lie and I called my bank files a dispute and had to cancel my card. They are scammers. On my messages I Left, how much money are they making off of people who don't check their accounts. I'm 81 I just wanted these pin for memorabilia for my granddaughter. There is no way to can talk to a live person. Only leave messages. Sorry I am taking up your time. I just want my $69.98 credited back to my account. My email ********************** phone ********** name ******* **** .Business Response
Date: 10/03/2024
Hello Marilyn,
Thank you for reaching out, and we sincerely apologize for any frustration or inconvenience this situation has caused you.
We did respond to your initial requests via email on 9/20, and we want to assure you that we promptly canceled your membership and removed your information from our system at that time. The membership was created upon placing your order at the discounted VIP member pricing, which provides additional benefits to our members.
We apologize for not being able to answer your calls directly and for any confusion this may have caused. Our goal is to ensure every customer’s concerns are addressed promptly, and we regret that this was not your experience.
If you have any further questions or concerns, please do not hesitate to reach out to us again. We are here to help.
Thank you for your understanding.
Best regards,
Patriot Pros NetworkInitial Complaint
Date:09/17/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was recently fraudulently charged a $29.99 membership fee from Patriot Pros Network. I never visited their website. I called four times, twice I spoke with someone who told me it was their "business practice" charging this fee. I was told to email them with the needed information, which I also did four times. I was told this "membership" would be discontinued and I would be refunded. I have not heard back from them. This has been going on for over three weeks.Business Response
Date: 10/03/2024
Hello Jeff,
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience you may have experienced.
We want to inform you that we have gone ahead and canceled your membership, and a full refund for the $29.99 charge has been processed. You should see the refund reflected in your account within the next few business days.
If you have any additional questions or concerns, please feel free to contact us directly via phone or email. We are here to help and ensure your satisfaction.
Thank you for your patience and understanding.
Best regards,
Patriot Pros NetworkCustomer Answer
Date: 10/04/2024
Complaint: 22298600
I am rejecting this response because:Thank you VERY MUCH for reaching out to this company and providing their feedback. However, i have reached out to them by phone over a half dozen times, probably over a dozen emails and filled out a form on their website to cancel the fraudulent membership. When I do reach someone by phone, they promise to take care of the situation immediately and I hear nothing. This has been going on for over 3 weeks. The actual refund is for two months membership, at total of $59.98. Just wanted to follow up on this.
Regards,
Jeff GunningBusiness Response
Date: 10/16/2024
Hello,
Thank you for reaching out and bringing this to our attention. We sincerely apologize for the ongoing frustration and confusion regarding your membership and the charges on your account.
We have reviewed your case and want to assure you that your PPN VIP membership has been canceled, and no further charges will be made. If any additional charges were attempted after your initial cancellation request, we will ensure they are fully refunded.
When you placed your order in July 2024, the membership was part of an initial discount VIP promotional offer. You would have received notices upon order confirmation and shipping, which included the details of the membership and instructions on how to cancel. However, we understand the situation youve encountered and are committed to resolving it fully.
Upon review of your account, we also discovered that you were inadvertently enrolled in multiple memberships. This was a system error that has now been corrected to ensure it does not happen in the future. We have canceled all memberships associated with your account, and your card information has been deleted from our system to prevent any further charges.
If you have any other questions or concerns, feel free to reach out, and we will respond promptly.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
Kind regards,
Patriot Pros Network
Patriot Pros Network is NOT a BBB Accredited Business.
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