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Business Profile

New Car Dealers

Paul Miller BMW

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’m still waiting for a callback from Paul Miller after my recent service visit that consisted of a diagnosis. Monday morning 9:45am appointment didnt get settled until Wednesday at 4:45pm. 2+ days for a diagnostic is absurd! No communication whatsoever and then they gauge the price! To make matters worse, I just found out there’s been a recall on my vehicle that wasn’t diagnosed or even mentioned during my appointment. Paul Miller is prioritizing profit over customer safety.

    It’s frustrating to think that they might not be doing the necessary work to keep their customers safe. Why bother addressing issues when it could cost them money? I expected better service and communication.

  • Initial Complaint

    Date:07/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my car to the dealer for oil change and then they call me that I need to fix the wheel and it will take about 3 to 4 days and the car been in the dealer since June 16 going on the fourth week and they refused to give me the car back, and every day they tell me tomorrow or the next day. Im not sure what happened to my car because the tracker on the car is off and I cant locate it.

  • Initial Complaint

    Date:03/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Previously owned X5 on 11/19/ 2022 from Paul Miller BMW for $53,661.29. I had asked to test drive the charcoal colored X5 & the salesperson brought me a blue X5 to test drive. I never got to see the charcoal colored X5 until the day I bought it. A few days later the salesperson called me asking if everything is ok with the car. I gave him a list fo 5 items to repair. He referred me to a Service representative who was great & replaced/fixed everything except for the drivers seat that has stitching coming apart. She said *** would not cover it, but to try with my salesperson and see if the sales department will cover it. I contacted my salesperson who said they will not replace the driver's side seat cushion. I asked him if they would stitch it up & he said no. This is not a large cost & if this isn't repaired it's only going to get worse over time. It's a 2 year old car over $50,000. They should stitch the seat up at minimum.

Paul Miller BMW is NOT a BBB Accredited Business.

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