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Business Profile

Residential Air Conditioning Contractors

Filan & Conner Plumbing, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Residential Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2023

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction 1/18/2022 Amount $ ****** **** installation with removal of boiler, oil tank, radiators and pipes, removal of hot water tank and install tankless system The **** system has never run properly since install with multiple problems: duct work design provides bad air flow, no dampers installed to balance try and to provide better flow, return vent too small (12 inches) for 1.5 ton unit (12in=575cfm) 1.5 ton unit requires 700cfm. My downstairs unit blower motor does not respond to fan speed changes. My upstairs unit does not respond to fan speed changes at thermostat. They took down my drop ceiling in laundry room did not replace it or put it back up, took down my wall did not but it back up in laundry room made holes in my ceiling downstairs to run wires left them open did not replace sheetrock made a hole in my wall in entry way while drilling left the hole. Left holes out of my house where oil tank was I had to have SJ waterproofing come and seal holes parge my wall because water was coming in my house ($2000) A worker stuffed construction debris in my french drain it rain causing my laundry room to flood. I just want my system fixed properly, my ceiling put back up, the hole fixed in my wall and the holes they created by cutting them to run wire fixed I am not asking for anything else.

    Business Response

    Date: 01/23/2023

    Hello, 

    Saturday was the first time we saw this complaint.  I immediately called the customer and will be meeting her at her home this thursday to go over what needs to be done to make this job whole.  I promised her she has my full commitment to make everything right.  I will email back when we meet and let you know the outcome.  The customer was very happy I called.

    *******************************

    Customer Answer

    Date: 02/06/2023


    Complaint: 18714576

    I am rejecting this response because:I am accepting the company Filan & Conner to come out to my house and resolve the **** complaint I initiated with BBB. They have not come out to my home yet or set up a time to resolve the issues I listed in the complaint. The owner did just reach out to me this Friday 2/3/23 so I am hoping it will be soon.



    Regards,

    *****************************

    Business Response

    Date: 02/24/2023

    Hello, 

    We have resolved all the customers concerns.  Everything is completed and the customer is very happy with our response.

    Customer Answer

    Date: 02/27/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Good evening,

    Filan & ****** have been to my home on multiple occasions to resolve all the issues they are still coming to finish work this upcoming week.  They have been very willing to resolve all the issues associated with my HVAC and any damage that occurred to my home during the install last year. Thank you for help in resolving the matter, *****************************




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