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Business Profile

Gutter Cleaning

Garden State Gutter Cleaning, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutter Cleaning.

Complaints

This profile includes complaints for Garden State Gutter Cleaning, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Garden State Gutter Cleaning, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/08/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hired Garden State Gutter cleaning to service my house during the summer. We asked that they service the house while we are present. We agreed on a time frame to come. They did not come during that time frame. We called the company and indicated we were unhappy. They did not apologize or make any concessions. We left a review describing our experience on ******. Months later, the owner came to my house unannounced and requested we remove the review.

      Business Response

      Date: 11/19/2024

      Received

    • Initial Complaint

      Date:02/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I engaged Garden State Gutter Cleaning service to clean my gutters for 2023. In an email dated March 2023, they stated that my gutters would need to be cleaned several times a year but they only did so twice in early 2023. When I called them to ask when they would be returning, they told me only "you are on the list". In very late December 2023, I called Garden State Gutter and cancelled my service with them and I hired another company that immediately cleaned by gutters the following day. Garden State Gutters showed up to my house on January 2, 2024, climbed on my roof uninvited, saw that my gutters were clean and charged me over $200 for nothing. (The gutters had already been cleaned by my new vendor. There was nothing for Garden State Gutters to do.) I again called Garden State Gutters on January 3, 2024 and spoke to someone named *** who confirmed that there should be no charge and that my service had indeed been cancelled. However, they still charged my credit card and have refused to remove the charge. I think I am being taken advantage of as a senior citizen and that what they did (i.e. knowing I cancelled and charging me for an already clean gutter) is unethical. I would be grateful for any help.

      Business Response

      Date: 03/01/2024

      A credit for this was already issued as agreed upon with customer.  It does take time to hit on their end/account.

    Garden State Gutter Cleaning, LLC is NOT a BBB Accredited Business.

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