We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pharmaceutical Manufacturer

Merck & Co. Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pharmaceutical Manufacturer.

Reviews

This profile includes reviews for Merck & Co. Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Merck & Co. Inc. has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 23 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Richard C

      Date: 08/21/2022

      This company is a great way to take your money and lose your pet forever! No answers, no call back and has been weeks, being told by the website when I try to log in to the account that my first name of my email is not correct? Received an email to reset my password and no change, cannot access my account. I have no confirmation if anything happens to my twin Siamese cats that I would ever see them again.STAY AWAY FROM THIS *************** BUSINESS!!!!!!!!!! IF YOU LOVE YOUR PET STAY AWAY, GO WITH A REPUTABLE BUSINESS!!!******* C

    • Jennifer F

      Date: 08/12/2022

      I have attempted 7 times to contact someone at customer support. I always go to voicemail and never get a call back. We have spent a significant investment in chipping our 4 dogs and cannot renew. The website is horrible. It doesn't recognize login information and there is no solution. What a racket. GRHHH!!

    • Shawn W

      Date: 07/17/2022

      It has taken me all of *********** of 2022 to & get a simple resolution to a problem with Home Again. One of my pets microchip is not part of my pet profile, I've spoken with representatives twice, and I've also emailed Home Again twice. Twice I've received acknowledgment that they have received my email, but nonetheless no follow up, and my pet profile when I log in has not changed to reflect the missing pets microchip. I have had to resort to mailing a request to Merck to seek resolution.

    Merck & Co. Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.