Retail Florist
Avas FlowersThis business is NOT BBB Accredited.
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Customer Review Ratings
Average of 3,275 Customer Reviews
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Review fromNancy H
Date: 07/18/2025
1 starI placed an order and after I submitted the order a $24.95 service fee and a $5.95 tax were added to my order. After I straightened that out, the next day I received an email that the flowers that I ordered were no longer available. I was expected to choose a new flower arrangement and the order was going to be delivered until the next day. So 2 days later the flowers that I wanted to send to my sick granddaughters were still not ordered nor delivered. When I called customer service, I couldn't speak to a representative. I had to wait an hour for a callback.Review fromRebecca C
Date: 07/16/2025
1 starNot a real florist. Some random person is your area finds some flowers and (sometimes) delivers them. This is what they charge you a $25 "Service Fee" above and beyond any product and delivery fees. My mom used them once to send me flowers, and a plastic bag of flowers from a tub at the grocery store a mile away was left on my doorstep, with no card which she paid extra (4.99) for. Total rip off. Incredible misleading, verging on a scam.Review fromPatricia N
Date: 07/16/2025
1 starPatricia N
Date: 07/16/2025
back about my refund. I did check on BBB and even though they are not members they did have several complaints about this very thing. As I say DO NOT ORDER FROM HERE. Please call a local florist in the area and request a picture before the flower is sent. (if it ever is) I only put one star because there is nothing less.Avas Flowers
Date: 07/17/2025
Hello,
We acknowledge and apologize for how this unfortunate event has created an inconvenience for you. Weve taken a serious look into the matter and want you to know that our team has taken this incident very seriously to make sure it wont happen again.
Since there was an issue with the fulfillment of the order, we provided a full refund and it should appear shortly, as the time for the transaction to post varies by bank and credit card company. We'd like to offer you $20.00 in store credit, which you may use for up to one year, all across the ************* for future purchases as a token of our apology.Lastly, Avas Flowers is a family-owned company and is a virtual florist that services all 50 states and most localities. We offer flower and plant delivery locally through our affiliated florists as well as direct shipping of farm fresh flowers through ********** I invite you to check us out here: ****************************************************************
Once again, we apologize for the experience you had with us during your recent purchase. We hope that we can serve all your floral needs in the future.Review fromSusan M
Date: 07/12/2025
1 starSusan M
Date: 07/12/2025
Total scam - there was no mention of a $24.95 service fee!Avas Flowers
Date: 07/14/2025
Hello,
Thank you for your feedback. The service fee is to ensure the proper care and handling of your order. Some companies simply conceal their service fees into the cost of the flowers, in addition to charging a delivery fee. At ****, we prefer to keep it separate so that you know exactly what you are paying for at the final step in the web checkout. We are sorry for the inconvenience.
It is our mission to make all customers' online ordering experience as seamless as possible. The final cost of a purchase is largely dependent on a lot of factors including the destination, applicable taxes, and day and date of delivery. This makes it challenging to provide the total before collecting all relevant information. To ensure that the customer's expectations are set correctly, we state throughout Steps 1 (Delivery Info) and 2 (Billing Info) that tax and fees will be calculated once addresses and delivery date are confirmed.
After addresses and delivery dates are filled in on Steps 1 and 2, we can calculate any relevant costs outside the product total. Step 3, the "Review & Place Order" section of our online cart, allows customers to enter a coupon code they may wish to include. This section displays the total, including tax and fees. Please note that a purchase cannot be finalized until this section is displayed, reviewed, and confirmed by the customer. A more detailed explanation of our service fee can be found here: *******************************************************************.Our main goal is to always make our customers happy so that they continue to return to us for all their floral needs. That being said, I'm going to issue you $20 worth of reward points on your account, which is associated with the email used on your purchase.
We hope this helped clarify any doubts and concerns. Thank you for allowing us to assist you.Review fromMelody A
Date: 07/10/2025
1 starMelody A
Date: 07/10/2025
I placed a same day order for birthday flowers. They said the flowers could be delivered the same day. I was told, if there was a problem, they would be delivered 1st thing the next morning. I called at 1:50pm on the next day because the flowers were not delivered on the same day, nor were they delivered 1st thing in the morning on the following day. Since the flowers had not been delivered as requested and agreed upon, I asked for the order to be canceled and they refused. I submitted a dispute with my credit card company. Needless to say, they are not a reputable florist!Avas Flowers
Date: 07/11/2025
Hello,
We acknowledge and apologize for how this unfortunate event has created an inconvenience for you. Weve taken a serious look into the matter and want you to know that our team has taken this incident very seriously to make sure it wont happen again.
We are truly sorry for the experience you had with us. Since there was an issue with the fulfillment of the order, we provided a full refund and it should appear shortly, as the time for the transaction to post varies by bank and credit card company. We'd like to offer you $15 in store credit, which you may use for up to one year, all across the ************* for future purchases as a token of our apology.
Once again, we are truly sorry for the frustration this has caused. We sincerely hope you will give us the opportunity to serve your floral needs in the future as we continue to improve our services.Review fromSUSAN S
Date: 07/10/2025
1 starSUSAN S
Date: 07/10/2025
I ordered flowers for a friend and then tried to change the delivery date or address because my friend was admitted to the hospital. i requested the changes on the day I ordered. No changes were allowed. They got my money and my friend got nothing. I wish I had checked here before using them.Avas Flowers
Date: 07/11/2025
Hello,
We have reviewed your feedback, and we are sorry to hear about the experience you had.. I am taking care of this concern, and we thank you for bringing this to our attention.We are truly sorry about your friend and we wish her a speedy recovery. Upon checking the order details, we can see that the order was delivered on 07-10-2025 to the original address. We apologize for the trouble you had when trying to made changes on the order. We know that this is not the kind of experience we want our valuable customers to have.
We'd like to offer you $15 in store credit, which you may use for up to one year, all across the United States for future purchases as a token of our apology.
Once again, we apologize for the experience you had with us during your recent purchase. We hope you can give us another chance to serve your floral needs in the future as we continue working to improve in all areas. Thank you for allowing me to assist you and for reaching out to us.Review fromBecky G
Date: 07/08/2025
1 starBecky G
Date: 07/08/2025
THE WORST COMPANY EVER!! I WISH I WOULD HAVE THE REVIEWS FIRST!! I JUST WANTED FLOWERS FOR MY GRAND DAUGHTERS 15TH BIRTHDAY!! THEY NEVER SHOWED UP AND NOW I GET TO WAIT 3-5 BUSINESS DAY BEFORE I CAN SEE MY MONEY BACK. SAD NANA RIGHT HERE!!!Avas Flowers
Date: 07/10/2025
Hello,
We acknowledge and apologize for how this unfortunate event has created an inconvenience for you. Weve taken a serious look into the matter and want you to know that our team has taken this incident very seriously to make sure it wont happen again.
Since there was an issue with the fulfillment of the order, we provided a full refund and it should appear shortly, as the time for the transaction to post varies by bank and credit card company. We'd like to offer you $15 in store credit, which you may use for up to one year, all across the ************* for future purchases as a token of our apology.
Once again, we are truly sorry for the frustration this has caused. We sincerely hope you will allow us to serve your floral needs in the future as we continue to improve our services.Review fromVictoria M
Date: 07/04/2025
1 starVictoria M
Date: 07/04/2025
Tried to order on line. They gave a code for free shipping but it wouldnt accept the code. Then they tacked on a $24.00 processing fee. So the $39.00 flowers end up costing $60.00Avas Flowers
Date: 07/08/2025
Hello,
Thank you for your feedback. The service fee is to ensure the proper care and handling of your order. Some companies simply conceal their service fees into the cost of the flowers, in addition to charging a delivery fee. At ****, we prefer to keep it separate so that you know exactly what you are paying for at the final step in the web checkout. We are sorry for the inconvenience.
It is our mission to make all customers' online ordering experience as seamless as possible. The final cost of a purchase is largely dependent on a lot of factors including the destination, applicable taxes, and day and date of delivery. This makes it challenging to provide the total before collecting all relevant information. To ensure that the customer's expectations are set correctly, we state throughout Steps 1 (Delivery Info) and 2 (Billing Info) that tax and fees will be calculated once addresses and delivery date are confirmed.
After addresses and delivery dates are filled in on Steps 1 and 2, we can calculate any relevant costs outside the product total. Step 3, the "Review & Place Order" section of our online cart, allows customers to enter a coupon code they may wish to include. This section displays the total, including tax and fees. Please note that a purchase cannot be finalized until this section is displayed, reviewed, and confirmed by the customer. A more detailed explanation of our service fee can be found here: *******************************************************************.
We hope this helped clarify any doubts and concerns. Thank you for allowing us to assist you.Review fromClayton T
Date: 07/03/2025
1 starTotal SCAM. Once they have your money they couldn't care less what happens to the order.Review fromLauren R
Date: 07/03/2025
1 starI wish I could load the photo of the order and what was received. When I called about them honoring their policy I was told the florist denied it. What a scam! Photo of lush purple and pink Roses mixed with beautiful greenery only to receive one yellow sunflower four red CARNATIONS and white DAISIES! this is not an equal swap! This is deceitful and theft!
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