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Business Profile

Retail Florist

Avas Flowers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 1,136 total complaints in the last 3 years.
  • 406 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2025

    Type:Delivery Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered flowers for my loved ones birthday and it never arrived. No updates no delivery nothing. When I reached out to customer support they provided no updates other than a ticket number. Im requesting a refund since my lined one never received the flowers.

    Business Response

    Date: 07/11/2025

    Hello *******,

    Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you have experienced and want to assure you that we are taking immediate steps to resolve the situation.

    Our records show that you placed an order for a Dreaming of Tuscany on 07/08/2025 to be delivered on 07-09-2025. Everything was set in motion, and your order was assigned to one of our local shops for fulfillment. We contacted our local designer, but they failed to provide any information. We apologize for entrusting your order to them. This doesn't happen every time here at Ava's.

    On 07-10-2025, we received your delivery inquiry and cancellation request due to the non-delivery of your order. We apologize for failing to meet your delivery expectations.

    We are truly sorry that we failed to meet your delivery expectations on such an important date due to a non-delivery issue. We issued a full refund of $81.68 on 07-10-2025. The refund ID is ***************************, and it should appear on your account within a few days, though the posting time may vary depending on your bank or credit card company.

    We understand that words alone cannot compensate for the inconvenience. However, please know that we are working diligently to address the issue and prevent it from happening again. We value your trust and would be honored if you allowed us to serve your floral needs again.

    Thank you again for reaching out to us and allowing us to assist you.

    Customer Answer

    Date: 07/11/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ******* Lou ******
  • Initial Complaint

    Date:07/08/2025

    Type:Product Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date : July 3rd Amount: $102.83 Item: Daisy dream bouquet and stuffed animal Nature of dispute: it stated it was a change in availability of the item I ordered and curated alternatives to choose from. I havent heard back from them in a week to receive a refund because the order was made for that day.. Before I talked to my bank on this issue I wanted to speak to you all for help first. This website was advertised after I did see some say it was a scam

    Business Response

    Date: 07/11/2025

    Hi La'kiya,


    We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this, and we appreciate you bringing this to our attention.

    Our records show you ordered a Daisy ****** Bouquet and Stuffed Animal on 07-03-2025 for same-day delivery. Unfortunately, we encountered unexpected availability issues that impacted the fulfillment of your order. We understand how important this delivery was, and we deeply regret that it did not go as planned.

    In an effort to make things right, we have been trying to contact you with a resolution, but have not been able to connect. Since theres an issue with the orders overall fulfillment, we have canceled the order and issued a full refund. The refunded amount is $102.83 with transaction ID ***************************, and it should appear shortly as the time for the transaction to post varies by bank and credit card company.

    We truly value your business and hope you'll give us another opportunity to serve your floral needs.

    Thank you so much for contacting us and letting us help you.

    Customer Answer

    Date: 07/11/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    La'kiya *****
  • Initial Complaint

    Date:06/25/2025

    Type:Delivery Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a floral arrangement for my brother's funeral on June 20th. We wanted the flowers for the visitation on June 23rd. They were never delivered. I went to my brother's funeral on June 24th and they still were not there. I called more than 10 times to answer questions the company had and no one ever responded. I received numerous emails and texts telling me to call but no one ever responded. Please refund my entire amount that I lost with this company. Thank you.

    Business Response

    Date: 06/26/2025


    Hello Ardis,

    Thank you for bringing this to our attention. We have reviewed your feedback, and we are sorry about the experience. I know it was unfair for you to spend extra unnecessary time to get your concerns resolved, especially during a time of grief. Please accept our sincere condolences, and know that we are taking care of this concern.

    Based on the order records, I can see that you have ordered the Colorful Sympathy Wreath to be delivered on 06-23-2025. Unfortunately, our designers informed us that they were not able to get the order delivered to the location on time. When we got this information, we tried to contact you via phone and email regarding this matter, but we got no response. We know that this is not the kind of experience we want our valuable customers to have.

    Since there was an issue with the fulfillment of the order, we provided a full refund on 06-26-2025. The refund transaction number is pi_3RbZBcAFTSA3Qiw22aMX2a9, and it should appear shortly, as the time for the transaction to post varies by bank and credit card company.

    Again, we are truly sorry for the frustration this has caused. We sincerely hope you will allow us to serve your floral needs as we continue to improve our services.

    Customer Answer

    Date: 06/29/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 23518074, and find that this resolution is satisfactory to me.




    Regards,



    Ardis Vogt
  • Initial Complaint

    Date:06/17/2025

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered flowers for a friend in the hospital. When I checked out, my price went from ***** to ***** AFTER I clicked submit. They said this was a "service fee" since it was Father's Day and that it was somewhere in the fine print. The flowers were not delivered and my friend was discharged from the hospital. They assured me that they would now send them to her home. I gave them the new address, and her phone number. I reiterated it was important, and they assured me it would be delivered. It never was, although they marked it as delivered. When I called back, they read me a totally different address and phone number, and offered me a 50% off coupon for my next purchase. They refused a refund, and stated that they could only offer me a ***** refund. It was still not delivered the next day. After multiple phone calls, they stated it was "on the way". This time, they offered me a 40% off coupon. 10% less than the day before. They are refusing a refund, and my friend does not have flowers.

    Business Response

    Date: 06/24/2025

    Hi Rene,

    We have reviewed your feedback, and we are truly sorry about the experience you had. I'm personally handling your case, and we appreciate you bringing this to our attention.

    According to our records, on 06/15/2025, you ordered the She's Got Style, She's Got Grace to be delivered the same day. Everything was set in motion as we assigned the fulfillment of your order to one of the local affiliates. We received your delivery inquiry on 06/16/2025. As soon as you reported that your recipient had not received the arrangement, we called the designer to get an update. We sincerely apologize for the frustration and inconvenience you've experienced. We understand how important this delivery was, and we deeply regret that it did not go as planned.

    According to our records, the arrangement was delivered to the address that was provided to our team at the time of the redelivery request. We understand that there may have been a miscommunication regarding the updated contact details and address, and we are actively investigating this internally to prevent any recurrence.

    That said, we are committed to making things right. A resolution has already been sent to your email address on file, and we kindly ask that you review it at your earliest convenience. We would appreciate your confirmation so we can proceed with the next steps promptly.

    Once again, we apologize for this disappointing experience and thank you for bringing it to our attention. This doesn't happen every time here at Ava's. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.

    Thank you for your patience and understanding.
  • Initial Complaint

    Date:06/09/2025

    Type:Customer Service Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a plant for my daughter for Easter, she received something different than Id ordered which died quickly. Avas Flowers never returned phone calls as its all online- Website doesnt follow through with complaints, customer phone number is useless. They shouldnt be in business with those tactics- public should know as they present the company as local and theyre not at all.

    Business Response

    Date: 06/06/2025

    The letter I received in the mail is not us. We are **************** at ********** Florist (******************************************* ***********, **). We have ABSOLUTLY NOTHING to do with Avas Flowers. I do not want this to reflect this business!!!

     

    ****** DuBree 

    **************** at **********

    Business Response

    Date: 06/13/2025


    Hello ******,

    We have reviewed your feedback, and we are sorry to hear about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention.

    We tried to contact you regarding this matter, but we got no response. Because of the situation, we have sent you an email with a resolution. Your confirmation will help us proceed. Once again, we are truly sorry for the frustration this has caused. We sincerely hope you will allow us to serve your floral needs in the future as we continue to improve our services.

    Thank you so much for contacting us and letting us help you.


  • Initial Complaint

    Date:06/05/2025

    Type:Delivery Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered flowers on May 2, 2025 from Ava's Flowers. I did not receive a confirmation number nor were any flowers delivered to the intended recipient. A charge came across my account for $72.04 for the flowers. I have tried calling Ava's Flowers about this issue. Once on May 2, 2025 (was told there was not a charge) and also again on June 4, 2025 and was disconnected after being on hold for over 10 minutes. My bank has tried to get the money returned to me but Ava's Flowers will not respond to a request from my bank. As of June 3, 2025, my bank is going to try to dispute the charge for a second time but it can take up to 30 days.

    Business Response

    Date: 06/12/2025

    Hi *****,


    We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this, and we appreciate you bringing this to our attention.

    After a thorough review, we can confirm that a charge was successfully processed on 05-02-2025. However, we did not find a corresponding order number in our system, which indicates that the order was not successfully created.

    We understand how frustrating this must be, and we truly regret the confusion and lack of communication. To make things right, a full refund was processed earlier today, 06-12-2025. You should see the amount reflected in your account within a few business days, depending on your bank's processing time.

    We apologize for the inconvenience and hope you can give us another chance to serve your floral needs as we continue working to improve in all areas. We want to let you know that this doesn't happen every time here at ****. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years, and we've successfully delivered tens of thousands of orders per year to our satisfied shoppers all across the **.  

    Thank you so much for contacting us and letting us help you.

    Customer Answer

    Date: 06/12/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***** ******
  • Initial Complaint

    Date:05/29/2025

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 29, 2025 I called to make sure the funeral flowers would be delivered and they assured me that it would be done in 4 hours. in 6 hours I get texts that they could not deliver them. That is exactly when the funeral started.they returned by $106.24 dollars but now I am four hrs away and my cousin's family had no flowers from me. This is unacceptable. I ask that their credit rating be affected so that others can see that and use or not use them accordingly. I would not have used them had I known their word and email verifications were not sincere.

    Business Response

    Date: 05/30/2025

    Hi *****,

    We have reviewed your feedback, and we are sorry about the experience you had. I know that it was unfair for you to spend extra unnecessary time just to get your concerns resolved, especially during a time of grief. I am taking care of this concern, and we thank you for bringing this to our attention.

    As seen in your records, you've requested the delivery of the Graceful Blessings Basket and Sympathy Card on 05/29/2025 with same-day delivery. Everything was set in motion as we assigned the fulfillment of your desired arrangement to one of the local affiliates. Unfortunately, the order was placed with a very limited timeframe before the scheduled service. While we did everything possible to expedite the process, including prioritizing this order and preparing the arrangement immediately, we were ultimately unable to meet the tight deadline. We take full responsibility for not better communicating the risks of such a short delivery window and are actively working on improving our order handling procedures, especially for funeral and memorial services. This doesn't happen every time here at ****. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the ***

    Since there was an issue with the order's overall fulfillment, we have canceled the order and issued a full refund. The refunded amount is $106.24 with pi_3RU6ZzAFTSA3Qiw21SxDvKlH as the transaction ID. It should appear shortly, as the time for the transaction to post varies by bank and credit card company.

    Thank you for reaching out to us and allowing us to assist you.

    Customer Answer

    Date: 06/02/2025


    Complaint: 23393937

    I am rejecting this response because:

    Once the event is over and your gift was not sent. A replacement or complimentary gift is a way for them to pay you to shut up. All that I want is for there to be a customer rating so that others will have more knowledge on the possibility that their gift may never be delivered at the event as promised. Had I read anything about that, I would never have used them.

    Regards,

    ***** Mobley *****

    Business Response

    Date: 06/03/2025

    Hi *****,

    We sincerely apologize for not delivering what you ordered on time for such a significant occasion.  We recognize that this was more than simply a missed delivery; it was a missed opportunity to express love and support during an unforgettable time.

    Although we did provide a refund and a courtesy gift, we acknowledge and appreciate your perspective that nothing can make up for what was lost in the moment.  Please understand that our goal was to show accountability in the most concrete way possible, not to suppress your experience.

    We also want to respect your preference for transparency.  We agree that honest reviews help in the decision-making process for other customers, and your input helps with that.  We believe that every customer has the right to ********************** their experiences openly, and we will consider your feedback carefully as we work to enhance our offerings, particularly for deliveries that are emotionally and time-sensitive like this one.

    We sincerely apologize and offer our condolences once more. We also appreciate you sharing your experience.

    We consider this issue closed after the order's total value has been refunded.  We want to thank you again for contacting us and allowing us to assist you.
  • Initial Complaint

    Date:05/28/2025

    Type:Sales and Advertising Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went in with my sister to pay for flowers for a funeral. The flowers were paid and ordered by my sister. No proof of delivery and signature were provided to us. We were at the funeral and we checked the four arrangements sent and the plant we ordered was not there. The charge for the plant was also overcharged on the charge card. The invoice for the order is ******** and the plant was ordered for ***** ****** to be delivered to *************************, *********** , **. The flowers were to be delivered May 27th to the church. Since Avas Florist doesnt have a phone or address Im not sure of the correct location of their business. You can only chat online with no response or information except the flowers were delivered with no proof and were not there. Im seeing bad reviews for this company. Apparently it has happened to others. An invoice was not sent to my sisters email. Her email is ********************* and her name is ********* *****. It was charged to her charge card.

    Business Response

    Date: 05/30/2025

    Hello ******,


    We have reviewed your feedback, and we are sorry about the experience you had. I know it was unfair for you to spend extra unnecessary time just to get your concerns resolved, especially during a time of grief. I am taking care of this, and we appreciate you bringing this to our attention.

    Our records show an order for a Peace Lily ****** a bow-x and a Sympathy Card on 05-23-2025 for delivery on 05-27-2025. Our local designer confirmed the delivery as successful. However, as soon as you reported the non-delivery, we immediately reached out to ask for proof of delivery. Unfortunately, we could not obtain the necessary information. We understand the importance of this delivery, and we deeply regret that it did not go as planned.

    Since there was an issue with the order's overall fulfillment,  we issued a full refund of $111.19 today, 05-30-2025. The transaction ID is ***************************, and it should appear shortly, as the time for the transaction to post varies by bank and credit card company.

    Once again, we apologize for the inconvenience and hope you can give us another chance to serve your floral needs as we continue working to improve in all areas. We want to let you know that this doesn't happen every time here at ****. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years, and we've successfully delivered tens of thousands of orders per year to our satisfied shoppers all across the **.  

    Thank you so much for contacting us and letting us help you.

    Customer Answer

    Date: 06/03/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ****** *******
  • Initial Complaint

    Date:05/21/2025

    Type:Customer Service Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 9th, I placed an order for "same day" flower delivery with a web based company called AVAS Flowers (the address is that of the company listed in the opening of this complaint with BBB). I received a notice that my order was a "flex" delivery and would be delivered the following day on May 10th. I was billed $103.48 immediately upon ordering. The flowers were never delivered and I was never refunded the money paid for the service. When trying to reach Ava's Flowers by phone and chat - I am never connected to a person and keep being sent through a phone loop with zero resolution. The Chat feature that they promote on their website does not work to resolve the issue either. I found an email on the internet (not from the company website) and sent an email to them but do not expect to hear a response. This company is misrepresenting itself and then it takes the consumers money without any return on the purchase. I have huge concerns that the flowers I ordered were even going to be of any quality. I really wish I had reviewed this site so much more before ordering with them. Now the mother of my children never got her ************ and Birthday arrangement (both days were on the same day). I feel like this company should have repercussions to pay for it's lack of fair consumer regard and misrepresentation.

    Business Response

    Date: 05/23/2025

    Hello ******,

    We have reviewed your feedback, and we are sorry to hear about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention.

    Based on the order records, I can see that you ordered the She's Got Style, She's Got ***** to be delivered on 05-09-2025. However, the product you requested was not available, and we have not been able to reach you since that day. Because of the situation, we have sent you an email with a resolution. Your confirmation will help us proceed.

    Once again, we are truly sorry for the frustration this has caused. We sincerely hope you will allow us to serve your floral needs in the future as we continue to improve our services.

    Thank you so much for contacting us and letting us help you.
  • Initial Complaint

    Date:05/15/2025

    Type:Sales and Advertising Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband placed an order through the online AVAS flowers. The order was for a nearly $150 bouquet and he was assured free delivery. They also stated they were a local florist. The order was sent to a neighboring florist in ***********. The arrangement arrived and it was so small. 8 roses, 4 lillies. His charges showed up with a $27.99 service fee that was not disclosed in the order. I called the florist and she said this was a wire order and she received very little money for the arrangement. I looked online and saw many customers who had the same experience. This company is pocketing 3/4 of the money and this was an embarrassing arrangement for my husband to have gifted me. I had a chat on their ******** page and they said they would reach out to my husband. They did not. He also responded to an earlier survey and they did nothing about it.

    Business Response

    Date: 05/20/2025

    Hi ********,

    We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this, and we appreciate you bringing this to our attention.

    According to our records, on 05/05/2025, your sender placed an order for a Love is in the Air, which was delivered on 05/06/2025. We put everything into motion by assigning one of our local designers to accomplish your chosen arrangement. While we are glad that the flowers arrived, we are very sorry if the quality did not live up to your standards. At ****, this is not always the case. For more than 30 years, our company has been offering our customers excellent floral arrangements for their needs. We have delivered tens of thousands of orders annually to our happy customers throughout ******************

    On 05/15/2025, we are happy that you accepted our offer of a 50% refund, considering the circumstances. The reimbursed amount is $71.85, and the transaction ID is pi_3RLUSDAFTSA3Qiw20yrZgenB. Refunds take different amounts of time to post depending on the bank and credit card company, but they should show up soon.

    Once again, we apologize for the inconvenience and hope you can give us another chance to serve your floral needs as we continue working to improve in all areas.

    Thank you so much for contacting us and letting us help you

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