We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Newspaper

North Jersey Media Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Newspaper.

Complaints

This profile includes complaints for North Jersey Media Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

North Jersey Media Group has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/17/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a longtime supporter/subscriber. I received my bill beginning of February. I called because I noticed that bill is very high, over $ 400. I see on my statement additional charges $ 180 without further explanations what these charges are. I only found out that after calling customer service number that this charge is for premium editions. I did not agree to these premium editions or am interested in them. After my call, i was told that this premium charge will be removed. I then was give a final amount to pay , which I paid electronically through my bank that same day that I called.. a few days later, I noticed I was not getting my paper delivery. I went on line to report it and found out that my account was not active. I called their customer service and told that my account was put on hold till their system gets the payment. I explained to them that my account is not delinquent and that my payment has been made. The response I got sorry , will look into it. This has never happened before. In the meantime, up to this date, I have not received my papers, which I am being charged for. This is totally unacceptably. Their billing practices needs to be investigated. Most of their customers are seniors and are being taken advantage for. To add insult to injury, there was is also a charge for paper statement fee of $5. There is no option for paperless statements. Talking about nickel and diming.

    • Initial Complaint

      Date:02/15/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been getting the Bergen Record delivered past 9 AM since January 1 of this year so for more than a month it has been coming hours later than it should be delivered. I have made phone calls, emailed customer support, and chatted with customer support numerous times, but the issue is not resolved. I just get a standard answer about telling the carrier to deliver on time. It has been over a month and nothing has been resolved and the paper is delivered hours after it is supposed to come. For the past several days it has come earlier (one day at 7:30 the others after 8:00) but this is still later than it is supposed to arrive. I pay extra for home delivery so I would like it delivered on time.

    • Initial Complaint

      Date:12/19/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subscribed to read a story, no harm no foul. It was worth the money to read the story. Afterwords I tried to cancel my subscription but there is no way to do so. This causes a reoccurring $15.00 charge monthly. Absolutely insane that it says I can cancel on line but there is no option to do so.

    • Initial Complaint

      Date:09/09/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a subscriber to The Record for over 35 years and read the paper on my commute to work seven days a week. For the last few years the delivery of the paper has been getting worse. For example, for the month of August 2022 it was either not delivered or late delivered on 10 days. I should point out that either no or late deliveries have the same effect for my purposes as I leave the house at 7:00 AM and must purchase a copy at the local Seven Eleven.Numerous complaints via telephone, letters or email results in the promise of an investigation but no solution to the problem. This, of course, does not only cause the inconvenience of having to stop at Seven Eleven but the additional expense of the cost of the paper at this convenience store. Yes, they do provide a nominal credit but no where near the cost of the paper at the store.

    North Jersey Media Group is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.