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Business Profile

Compounding Pharmacy

Millers of Wyckoff
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/14/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My doctor sent a prescription to this pharmacy on or around October 3, 2024. On October 7, 2024, I received a voice mail from the pharmacy, stating that there was an unspecified issue with my script and they needed me to call them back. He provided a phone number *************). I called this number daily and repeatedly for two weeks. When I call, I press a number to indicate that I require customer service, the phone rings for about two minutes, and then I am instructed to leave a message as there is no one to answer my call. I have left multiple messages, including my full name and contact info, over the course of two weeks. I have also attempted to navigate this phone tree by indicating that I am a provider - the same thing happens, I am directed to a voice mailbox and my message is not returned. I am unable to contact anyone from this business in regards to my urgently needed medication, despite following their own instructions to contact them by phone. This is grossly irresponsible for a business that provides lifesaving medication to patients. The resolution I am seeking is a live response from the business in regards to my order, and the speedy fulfillment of my prescription.

    Business Response

    Date: 11/21/2024

    We truly apologize for your experience. I am the owner of Millers and I am embarrassed by it. We experienced multiple breakdowns in our process at that time This has now been fixed. Your next order is on me. Just have your doctor enter "No Charge for this order per Baruch". Then tehy should call me and we will not charge it. Our goal is to send out orders within 48 hours. Thank you for your understanding.

    Customer Answer

    Date: 11/21/2024


    Complaint: 22419959

    I am rejecting this response because: Offering me a free future order is not helpful, as I will not be using this pharmacy in the future.

    Regards,

    ***** *********

Millers of Wyckoff is BBB Accredited.

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