Complaints

This profile includes complaints for First Automotive Service Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  First Automotive Service Corp.

  2400 Louisiana Blvd NE Bldg 4 Ste 100 Albuquerque, NM 87110-4329

  
• 

  First Automotive Service Corp.

  PO Box 30250 Albuquerque, NM 87190-0250

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: ********
   
  
  I am rejecting this response because:

  I still haven't received my tow, rental car, & my engine hasn't been replaced with a new/comparable operating engine. My shop of choice is Slate Valley Automotive in Granville, NY. They are charging $125 to test my engine to determine the next steps. I need a rental car as soon as my truck is picked up as the truck is my only transportation to work, & I will be fired if don't go.

  
  
  
  
  
  
  
  Regards,
  
  
  
  ***** ******* 

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 06/23/2025

  Please find attached response. We respectfully request this
  communication remain between the consumer and not posted publicly.  Thank
  you.

  Business Response

  Date: 07/11/2025

  Please find attached response. We respectfully request this
  communication remain between the consumer and not posted publicly.  Thank
  you.

• Initial Complaint

  Date:06/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB Complaint Description
  
  > I purchased a 2017 Dodge Grand Caravan in December 2023 with an extended service contract through First Automotive Service Corporation (Contract #************. In January 2025, the vehicle began experiencing serious intermittent electrical issues. Despite taking it to three certified repair facilities, no diagnosis has been confirmed due to the sporadic nature of the issue.
  
  I contacted First Automotive via their provided claims email (*******************) on June 8, 2025, requesting support with the ongoing problem and asking for help with diagnosis authorization, technician referral, or policy guidance. As of today, I have received no response.
  
  I am still making payments on the vehicle while also paying for a rental car, which has created significant financial hardship. The lack of communication or assistance from the warranty provider is unacceptable.
  
  I am requesting either:
  
  1. Assistance coordinating advanced diagnostics through a qualified technician,
  
  
  2. Authorization for exploratory diagnostics despite no firm diagnosis,
  
  
  3. Or clear instructions on how to proceed under my contract when a covered component failure cannot yet be pinpointed.
  
  
  
  I have made every effort to resolve this responsibly and in good faith, and I ask the BBB to help facilitate a response and resolution

  Business Response

  Date: 06/17/2025

  Please find attached response. We respectfully request this
  communication remain between the consumer and not posted publicly.  Thank
  you.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: ********
   
  
  I am rejecting this response because when I bought the car and in every conversation I’m have had with the “warranty” company I have been told and referred to it as a warranty and no one has corrected me. Who would buy a car with a warranty if they knew it wasn’t an actual warranty. I was told this would protect me in case of a break down and so far it has only cost me time and energy. Also, the repair they will pay for could have been the reason it was overheated which would mean it is on them as well. I feel like I have been scammed.
  
  
  
  
  
  
  
  Regards,
  
  
  
  ******** *****
  * 

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 06/09/2025

  Please find attached response. We respectfully request this
  communication remain between the consumer and not posted publicly.  Thank
  you.

  Business Response

  Date: 06/16/2025

  Please find attached response. We respectfully request this
  communication remain between the consumer and not posted publicly.  Thank
  you.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2011 Subaru Forester, 61,950 miles, on 12/26/24 “as is”. Contract included First Automotive Service, Albuquerque NM, for Extended Warranty “Basic” Service’ ($2,027 premium). We took possession of the Forester that day.
  1/12/25, all dash system warning lights (red) came on, and flashed intermittently. All fluid levels, fuse, exhaust, gas cap issues were checked and acceptable. On 1/19/25, transmission stuck at 3d gear. I contacted FAS on 1/22/25 to notify them of issue. Vehicle towed to different Service Provider. Service Provider notified FAS of repair estimate on 2/5; estimate was immediately rejected by FAS. FAS insisted on obtaining part themselves (Supplier ID still not known - FAS unwilling to disclose). Replacement transmission received by Service Provider on 3/7 and installation completed on 3/11. Test drive and inspection successful. After parking at service overnight, a leak was discovered and FAS was contacted by Service Provider. On 3/14, FAS advised Service Provider to send pictures of leak to Supplier, who would then advise FAS what to do (??!?)
  I contacted FAS on 3/17. Claim “supervisor” for FAS, ***, indicated that he would immediately follow up with Supplier. As of 3/21/25 neither I nor Service Provider have heard from FAS or parts Supplier. I published this information on FAS website – of course, no response.
  As of April 4, there has been NO RESOLUTION regarding payment for repair of the leak. The only determination was that no other available comparable (consistent mileage) transmissions available. FAS is apparently unwilling to pay for 100% of the repair of the leak; they have contacted Supplier and Subaru warranty departments for contributions.
  68 days with NO CAR; 2 car payments and 3 months insurance paid for vehicle we do not even have in our possession. BTW, Car rental in policy of $150.00 is useless, as would only cover 3-4 days; Tow reimbursement of $50.00 does not cover 1/3 of the $160.00 tow bill.

  Business Response

  Date: 04/25/2025

  Please find attached response. We respectfully request this
  communication remain between the consumer and not posted publicly.  Thank
  you.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently bought a 2016 ford f150 lariat that came with the superior protection plan through first automotive service corp. only having the truck a month it developed a misfire(didn’t even make it to its 2nd oil change) ultimately needing a new engine, this company is refusing to pay for a unnecessary engine tear down when the ford dealership( who they told me to take it to) told them the issue, they even had their inspector come out and confirm the problem. i have had the truck for a MONTH, this is ridiculous and very predatory marketing.

  Business Response

  Date: 04/18/2025

  Please find attached response. We respectfully request this
  communication remain between the consumer and not posted publicly.  Thank
  you.

• Initial Complaint

  Date:03/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2019 Chevy Colorado and purchased the GAP insurance. Only a portion of the remaining balance on the loan was paid. They refused to pay over $2100 when the policy states they will cover the remaining loan balance once the car insurance pays out.

  Business Response

  Date: 04/04/2025

  Please find attached response. We respectfully request this
  communication remain between the consumer and not posted publicly.  Thank
  you.

• Initial Complaint

  Date:03/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2013 ram 1500 from monster motors in Michigan center Michigan. I got the aftermarket service contract for 3 years 36000 miles and paid 3295.00 on top of the truck cost. It is the elite coverage. I started to have issues with the air suspension 2 months ago and contacted monster motors about it. The service department told me they couldn't fix it and it needed to go to the Chrysler dealer for the repair. I scheduled the appointment with golling Chrysler in chelsea Michigan on the 26th of February. I took the day off work for this. The service writer came to me and wanted to keep the truck overnight and they would put me in a rental at 60 dollars a day because they didn't think they'd need my truck for very long. Got notified that Friday that they needed the service contract released to them for the repair which I called monster motors and got done. Another week goes by and I'm notified by golling that they fixed the truck but now it's throwing compressor overheat codes . They told me that first automotive had to send an investigator out to approve the additional cost. I finally got my truck back on st Patrick's day. When I got there I was notified that the service contract company did not pay the full amount and I was responsible for 1999.00 . I have called the service contrac company twice and basically they told me that was all they were going to pay..monster motors isn't helping either with this issue. I felt as this service contract was worthless if it doesn't cover the whole time I was without my truck. I feel both monster motors and the service contract company not fully living up to how I interpret the contract.

  Business Response

  Date: 04/01/2025

  Please find attached response. We respectfully request this
  communication remain between the consumer and not posted publicly.  Thank
  you.