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Business Profile

Extended Warranty Contract Service Companies

Century Automotive Service Corporation
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle on August 27, 2018 with an extended protection plan that would cover windshield replacement/repair. In 2021, I began the process of replacing my windshield with a local car dealership (in Texas) but wasn’t successful. On military orders, our family relocated to Virginia. Again, I tried to go through the process to replace the windshield. I was turned away from the local businesses saying they wouldn’t work with the company. On 9/17/22, I called Century Automotive again explaining that nobody will work through them. A request was put in to have the work done by ********, but it needed approved by “management” and I was told I’d head back by 9/19. After 2 weeks, I still hadn’t heard back. On 10/1/22, I called again and was told the request was “in review”. When asked to speak with a manager or supervisor, I was told there wasn’t one working.

    Additional facts:
    We have not made a single claim through this contract prior to initiating the previously stated.
    We have stated that we can hardly see out of our windshield. (Specifically at night)
    Agreement number ********** 

    Business Response

    Date: 10/07/2022

    Dear *** ***** Thank you for reaching out to us on this
    matter. It is our belief and understanding that one of our claims agents
    reached out to you on October 1st and spoke with you directly to let
    you know that a management exception was made for you to utilize ********* for
    your claim. Please let us know if there are any other issues you may have or
    you can always call our claims agents with any questions or concerns at
    *************   

Century Automotive Service Corporation is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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