Complaints

This profile includes complaints for Calibers Shooters Sports Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Calibers Shooters Sports Center has 4 locations, listed below.

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  Calibers Shooters Sports Center

  4340 Cutler Ave NE Albuquerque, NM 87110-3987

  
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  Calibers Shooters Sports Center

  9320 Coors Blvd NW Albuquerque, NM 87114-1549

  
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  Calibers Shooters Sports Center

  1654 Highway 60 Clovis, NM 88101

  
• 

  Calibers Shooters Sports Center

  4360 Cutler Ave NE Albuquerque, NM 87110-3987

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/17/25 I went in to the website of this establishment with the intent of browsing various fire arms. I was then directed to a page with various firearm experiences the store offers, interested I purchased one offering a fun day at the range with 4 full auto weapons and a 50cal. Excited I went to the store for my appointment and upon arrival I was treated very poorly, the guy behind the counter seemed annoyed that I was here for an experience package I’d purchased. Without checking inventory or asking around he told me in an annoyed tone that they didn’t have 50 cal and only 2 automatics that worked. Upset I asked what we could do to sort this out but was given no alternative and was told in no uncertain terms to deal with it. I asked for a refund and he wrote my name on a piece of receipt paper and said it would probably take 2 weeks to refund. He didn’t ask for an order number, he didn’t look my information up on his computer, nothing.

  Business Response

  Date: 02/19/2025

  Dear Better Business Bureau,
  We appreciate the opportunity to address the concerns raised in the recent complaint regarding a customer’s experience with our firearm experience package.We take all customer feedback seriously and are committed to providing the best possible service.
  

  Upon learning of the customer's dissatisfaction, we immediately responded to their review on Google, expressing our sincere apologies and inviting them to contact our Director of Sales, ***** ******* at *********************, to discuss their concerns further and find a resolution. Our goal is always to address customer concerns promptly and professionally.
  We regret that this customer did not have the experience we strive to provide and are actively working to ensure that such issues do not arise in the future. If any additional information is required, we are happy to provide further details, as we would like to resolve this experience with the customer.

  
  Thank you for your time and for allowing us the opportunity to respond.

• Initial Complaint

  Date:02/06/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 1 st i asked what i needed for myself and four other people to fire here. The employee at the counter said the best way is to purchase their Platinum package it would cover us. She then explained that is a two year contrcact. I then asked what if i dont like it and she said i have thirty days. I took that as I had thirty days to opted out. We were asking her question implying that there was a group. The whole time she is filling out the contract for me. I was like all she cared about was me sign The agreement. So then she ask me to sign and she took my cc and completed the transaction. I then ask her when we could start requesting a lane for five people. She said now and that we would need 2 lanes. And Im still thinking the one membership would cover it. so she booked me two lane. So we booked the lanes for sunday 10 am on the 4th. So when we went in on Sunday they started off with you can only have one lane we are real busy. So I agreed and i told them we had never been their before so what should we do. They stated fill out the waver and get a target. The didnt go over anything. like telling us open one door at a time or even what the procedures were on the ranger. I even had to ask someone on the range how to work the target. Then another gentle man showed up are was being vary short and unempathetic to this beeing our first time. And stated that I was allowed one person and the rest would have to pay and give him their license, and this is after some of us were all ready firing. So at that point I said this is too much and i would like to cancel everything and he replied good luck finding a range with out rules. I stated it would be nice to know the rules were up front. and we left the i went to cancel and they said sorry you have to b=pay the full two years to cancel. I think i was just told what i wanted to hear just to sign up for the patnum. Im requesting to just to cancel with out paying the two year contract.

  Business Response

  Date: 02/16/2024

  His signed agreement is attached as well as the notes on his
  account. It looks like his stated reason for cancel to the billing company was
  more so him stating he was unhappy with the service rather than being unaware
  about his contract.
  
  He joined as a member on 2/1 and didn’t request cancel until
  yesterday. The attached  implies that he wasn’t fully aware of his
  membership agreement, but he immediately received a copy after signing up.
  Legally we would have to cancel if he requested it within 3 days, but he missed that
  window.

  We are willing to work with the customer, please have him reach out to our membership director ******* ******** at ********************************
  

  Customer Answer

  Date: 02/20/2024

  Complaint: ********
  
  
  
  I am rejecting this response because: 
  
  Good morning *******. This is the statement you guys
  replied to my BBB complaint. The statement where you stated that I hadn’t
  request to cancel sooner is not correct. I went for the first time on the 4th
  and told them I wanted to cancel they said to contact on the 5th when their
  open and I did and I email them see attached. So please get back to me.
  
  
  
  
  
  Regards,
  
  
  
  ***** **********
  

   

  Business Response

  Date: 02/20/2024

  Please have customer email our membership coordinator directly to resolve this issue.

  She cannot assist him via BBB portal.

  Her email is *******.********@***************
  

  Customer Answer

  Date: 02/21/2024

  Complaint: ********
  
  
  
  I am rejecting this response because: I did respond to her Email yesterday with no response
  
  
  Regards,
  
  
  
  ***** **********
  

  
  

  Business Response

  Date: 02/22/2024

  Mrs. ******* ******** states that she responded to your email yesterday.  Please reply to her email.

  Thank you

   

  Customer Answer

  Date: 02/26/2024

  Better Business Bureau®:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Regards,
  
  
  
  ***** **********

• Initial Complaint

  Date:11/14/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to cancel membership with MYCLUB , They handle the Calibers Membership. I keep getting the runaround on canceling and the company keeps auto renewing the membership. I'm in my second year of membership. I like Calibers and the services they provide. I don't like this company they have partnered with. I feel forced into continuing this membership with no way out but to pay yearly.
  ( membership # upon request)

  Business Response

  Date: 12/04/2023

  Please see attached documents.

  Mr. ********* agreed to a two year contract, that he is not wanting to adhere to.

  Our third party vendor has attempted to speak with Mr. ********* on multiple occasions to resolve his issue.

  Mr. ******** has been successful in updating his credit card information, thus his statement of not being able to communicate with our third party vendor is inaccurate.
  

  Customer Answer

  Date: 12/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau®:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although I do not want automatic payment renewal that is the only problem that I will deal with. 
  
  
  
  Regards,
  
  
  
  **** *********