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Business Profile

Heating and Air Conditioning

Signature Heating, Cooling & Plumbing, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3.48

Average of 25 Customer Reviews

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Review Details

  • Stephen M

    Date: 10/08/2024

    Stephen M

    Date: 10/08/2024

    A shout out to Richard from Signature Heating and Plumbing. He came to service our heater, A/C, and minisplit unit. He was very fast, friendly, and knowledgeable.

    Signature Heating, Cooling & Plumbing, LLC

    Date: 10/28/2024

    Thank you for the wonderful shout-out! We agree, he rocks! We're so glad to hear that ******* provided you with quick, friendly, and knowledgeable service. At Signature Heating and Plumbing, we take pride in our team, and ******* is a perfect example of our commitment to quality and customer care. We appreciate your trust in us and look forward to being here whenever you need us!We agree

  • Shanna J

    Date: 07/25/2024

    Excellent service. They showed up at the time I was quoted and were very professional. They presented all my options and allowed me to choose which one I was comfortable doing. I ended up getting a new air conditioner and heater. I would recommend to friends and family.

  • Susie E

    Date: 07/06/2024

    ******* from signature did a fantastic job at our home on hvac. He was able to diagnose the problem quickly and gave a solution.

  • Brett R

    Date: 03/11/2024

    I spent nearly 30k to have them install mini splits in my house. I ordered them on December 26th of last year. The man who sold me the system told me that it would be installed in a matter of a few weeks. Today is March the 11th and they finally showed up to install the system today -and after spending the whole day here the unit in my living room doesnt work.. When I told the head of the crew it wasnt working he tried to take me for a fool and told me that it was just really quiet!. The system was even saying there was an error (PC 03 refrigerant imbalance). The main unit is not functioning at all. I had this company install a mini split upstairs in my house 5 years ago and there were problems then, but they admitted it and came back to fix them right away. I couldnt even get these guys to commit to fixing this issue in a timely manner. After all this money spent and taking time off work to have this done, I am very unsatisfied with this company.

  • Darryl F

    Date: 12/14/2023

    Darryl F

    Date: 12/14/2023

    *********************, HVAC Service Technician, very knowledgeable, professional, with attention to detail, I have and will continue to recommend Signature Heating and Cooling Plumbing Electrical

    Signature Heating, Cooling & Plumbing, LLC

    Date: 12/15/2023

    Thank you so much for taking the time to leave us and **** a positive review. We greatly appreciate your recommendation, it means the world to us!

  • Michele P

    Date: 11/08/2023

    Michele P

    Date: 11/08/2023

    I have used Signature Heating and Cooling for years, and they have always been terrific and today was no exception---************ was knowledgeable, through, efficient, and skilled and did a great job turning over my swamp cooler for heat, checking my water heater, etc. Highly recommended!

    Signature Heating, Cooling & Plumbing, LLC

    Date: 11/09/2023

    Thank you very much for your kind words! We will pass on the words of praise to ****, he is a great person to work with! Thank you very much for using our services, we look forward to helping in the future with any plumbing, heating/cooling, or electrical needs you may have. Best regards

  • Dennis B

    Date: 10/26/2023

    Dennis B

    Date: 10/26/2023

    SIGNATURE HVAC has done it again John ****** HVAC tech really knows his stuff he even found some things that were never done before and repaired them all. I have used this company before And I will continue to do so.

    Signature Heating, Cooling & Plumbing, LLC

    Date: 10/31/2023

    Thank you very much for your kind words! **** is great, we will pass along the praise! if you need any help in the future please let us know, thank you!

  • Rafal M

    Date: 10/09/2023

    Rafal M

    Date: 10/09/2023

    Had a visit from ************************ - very thorough and professional. Would absolutely recommend.

    Signature Heating, Cooling & Plumbing, LLC

    Date: 10/10/2023

    We appreciate you submitting the review for our company! Please let us know if there is anything in the future that you need! Best regards

  • Katherine N.

    Date: 09/28/2023

    Katherine N.

    Date: 09/28/2023

    Im not sure how the reviews are so high except to say those must have been easy problems to solve. Im 25k less and over a year into hiring signature heating and cooling and I would love to say every time they come to my house I dont feel scammed, but I cant.The most recent job was a full check through my electrical for a house built in the 70s. They have come 4 times and nothing is ever finished or done correctly. Also my home was treated like a trash can wich makes since considering the 20 something year old repair assistant made his dislike of working clear to anyone around him. S******* in face plates must be a bummer dude funny since I asked him not to do it and he still did

    Signature Heating, Cooling & Plumbing, LLC

    Date: 10/31/2023

    Dear *********,I want to start by expressing my sincerest apologies for the experiences you've had with our services. It deeply troubles us to hear that you're feeling dissatisfied and frustrated with the work we've done for you.I understand your concerns about the quality of service and the behavior of ************** during your recent visits. We take these matters very seriously and will certainly address them within our team. Such behavior is not a reflection of our company's values and the level of service we aim to provide.I would like to look into your specific case to understand the issues you've encountered and address them appropriately. However, we couldn't find a record of service under the name you provided. It's possible that there might be a discrepancy in the name on our records or some other issue. To assist you better, could you please verify the contact details or any alternative name the service might be listed under?Our goal is to ensure your complete satisfaction, and we are committed to resolving any outstanding issues promptly. Your feedback is invaluable in helping us improve, and I genuinely appreciate you bringing these concerns to our attention.Please reach out to us with the correct information, and we will investigate your case thoroughly to make things right for you. Your comfort and trust in our services mean a lot to us, and we are dedicated to earning that back.Thank you for taking the time to share your concerns with us. We look forward to working with you to rectify the situation and restore your faith in Signature Heating and Cooling.Warm regards,****************** General Manager Signature Heating and *******************************************

  • Jay S

    Date: 08/30/2023

    Jay S

    Date: 08/30/2023

    Avoid this company at all costs. I had them come out to check on my HVAC unit, and the guy said he looked at it and fixed it, and charged me an arm and a leg.Merely a few weeks later, it is acting up again and having issues. I called signature and they said they would have to charge me all over again for him to come out, even though these issues should have been caught the first time around.Why do they think they can justify charging to have someone come out every single time when it's their fault the issues weren't caught the first time around?Instead, go work with a company who can take ownership over their responsibility and doesn't keep charging you just for the heck of it.

    Signature Heating, Cooling & Plumbing, LLC

    Date: 09/04/2023

    Dear *********** We're truly sorry to hear about your recent experience with our HVAC service. We understand how frustrating it can be when issues resurface after a service call. We genuinely value your feedback and want to assure you that your satisfaction is important to us.While we regret any inconvenience you've faced, we'd like to clarify that our technicians follow industry-standard procedures during their visits. We aim to provide comprehensive solutions during each service call, but unfortunately, HVAC systems can sometimes develop unforeseen issues.We would appreciate the opportunity to make this right for you. Please consider reaching out to our customer support team so that we can discuss your specific situation and find a resolution that meets your satisfaction. Our goal is to ensure that you have a reliable HVAC system and a positive experience with our company.Thank you for sharing your concerns with us, and we hope to have the chance to address them promptly.Sincerely,Signature Heating Cooling and Plumbing

Signature Heating, Cooling & Plumbing, LLC is BBB Accredited.

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