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Business Profile

Heating and Air Conditioning

TLC Plumbing Heating Cooling Electrical
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday November 21, 2022 we called TLC and advised them of a leak we had in our plumbing. when speaking with the TLC customer service representative I asked her if the plumber coming to our location would be able to use a camera or clean out our plumbing system and she said yes. Therefore based on this information we scheduled the plumber to come out to our location. The plumber just looked under our sink and said that its a leak from the drain and that if he broke the wall it would be $400.00. We were shocked because how can you determine a cause without truly looked into a problem further. The plumber said he would get another plumber out to confirm if his diagnosis was correct. The plumber confirmed this person would be another cost and the person with the camera would be another cost. This confirmed our original apprehensions because our last call to TLC to unclogged a drain and again without any detailed inspection of the issue the plumber indicated he could fix everything for of 1,000.00 dollars or more. at no point in either visit did TLC indicate that the cost was only for the visit and that each visit would cost an extra fee.

    Business Response

    Date: 01/26/2023

    Here at TLC our goal is to take care of our community and from what I can tell, in your case, we failed to solve your issue. I apologize for your experience with our technicians, this lack of compassion and follow through will be addressed immediately. I also want to apologize for my late response, somehow I missed this review and am just seeing it today. I have already refunded your credit card the full $215.50. Thank you for bringing this to our attention so that we can improve our processes. 

  • Initial Complaint

    Date:09/23/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 12, 2022 called TLC to connect an ice maker to a newly delivered refrigerator, but there were problems so the plumber installed a new copper line to the refrigerator including a new valve. The bill for the work was $764.16 which is an outrageous amount for the job. My complaint is about the excessive bill. I believe TLC was taking advantage of senior status.

    Business Response

    Date: 09/23/2022

    I would like to thank you for taking the time
    to inform us that our service did not meet your expectations and I’d also like
    to apologize to the BBB for needing to be involved. We here at TLC do our best
    to make sure that all our customers, have a positive experience and I apologize
    that you didn’t have that. If you would, please give me a call, I’d like to see
    what we can do to make things right. Again, I would like to thank you for your
    feedback as it will help us to provide better services in the future.


    Sincerely,

    ***** *****

    ***** ********

  • Initial Complaint

    Date:08/23/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The issue is with the previous repair of our air conditioning units and condenser in which the technician from TLC did not repair the leak he o ly added the Freon

    Business Response

    Date: 08/26/2022

    I have searched in our system for you by name, phone number and the **** **** *** address, from what I can tell TLC has never been to that location. We have two other sites for a **** *** ****** but those visits were for plumbing issues in 2019 & 2021, none of the three invoices were for Air Conditioning or refrigerant (aka freon). Please call my direct line if you have more information that can help me to find your account and get the matter at hand resolved. Thank you for your time. ***** ***** ***** ******** 

TLC Plumbing Heating Cooling Electrical is BBB Accredited.

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