Complaints

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• Initial Complaint

  Date:10/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My sister died on 07/09/2024 and to keep the property in good condition until I could sell her home I said Milligan Scapes could continue the yardwork. The caretakers for her home now have called me and told me these people are not doing any of the work they are billing me for. I called Milligan and wanted my money back since they took advantage of my grief/sorrow in my loss and are not doing any of what I was billed for and now have another bill which I AM NOT GOING TO PAY. I have made two payments, $791.41 and $357.84 which I demand be refunded to me since they are being so dishonest and not doing any of the work they say they are. The caretakers are witnesses to this and have said nothing is being done yet I am being billed. To me, this kind of dishonesty, when I am grieving so, is unacceptable and hope they are not treating their other customers like this because it should be made public knowledge then. I am asking for your help to resolve this since instead of refunding money they sent me yet another bill which again I am not going to pay for work not done. Thank you.

  

  Business Response

  Date: 10/25/2024

  Good
  Afternoon, Gary M******* Owner & Amber—Office Manager here, first we would
  like to start with our condolences for your loss again. We received a phone
  call from ******** ******** on 8-5-2024 at 11:05am that lasted 7mins 10secs
  that was answered by Amber. When we spoke, it was a heartfelt conversation with
  condolences.  On this first interaction
  ******** had informed me that ***** had passed away on July 9, 2024 and there
  were past due invoices that she was trying to take care of. At this time is
  when we obtained ********’s information to send the past due invoices and any
  future invoices to. ******** said that ***** had spoken so highly of us, that
  ******** agreed to keep the services that ***** had signed up for with us. These
  services were between ***** ************ & Milligan Scapes Landscaping
  & Lawn Care LLC. that originally started somewhere in 2005 as Gary M*******-Owner
  was the person who actually was mowing her lawn at that time as he was very
  active in the field and servicing his customers. *****’s services consisted of
  Mowing, Line trimming and blowing off our mess ONLY. ***** also suspended our
  services in the winter months and when all of the leaves had fallen in the
  winter Milligan Scapes would come out on a 1-time basis to clean up all the
  leaves and ***** would call us in the spring when she wanted us to resume
  services for the season. I can submit invoices dating back to 2018 to reflect
  this. When ***** wanted other services that were outside of the basic Mowing,
  line trimming and blowing of our mess she would request that work to be done. So,
  at ********’s request we continued to perform the services the way ***** had set
  them up. ******** called back on 9-23-24 @ 11:45am for 3mins 41secs while
  yelling & threatening cancelling our services, demanding a refund for
  $357.84, yelling that we weren’t pruning the bushes on *****’s property that if
  we stepped foot back on the property that she would call the cops, Tommie—Office
  Assistant answered this phone call. Also, while trying to confirm the call back
  phone # for ******** Tommie has transposed 2 numbers and while being
  condescending “oh it looks like you can’t get anything right over there” was ********’s
  comment. We stopped services at this point. All of our invoices are billed for
  the prior month services, so yes, a new invoice was sent as services were
  rendered to the property and is expected to be paid.  This last altercation/conversation was not in
  an adult or professional manner at all. This all could have been avoided by a
  simple adult conversation and not assumptions. We say assumptions as ********
  never once asked what we were even being paid to do “just keep it the same”
  were her words when continuing the service to *****’s property.
  These
  accusations raise quite a few questions on our end:
  1.--The payment
  that was made for $791.41—received on 8-14-24 covered past due invoices from
  services that were performed in June $373.10 & July $403.05 of 2024. ********
  made the accusation that she was being taken advantage of in her time of
  grief/loss.  We weren’t even notified of
  *****’s passing until August 5th so what were we doing during these
  services? How could we have been taking advantage of ******** for something
  that we didn’t even know had happened until a month later when ******** herself
  called to inform us?
  
  2. If our
  services were so bad, why had ***** been a customer of ours for almost 20 years
  and she even gave us her credit card information to keep on file for her
  monthly bills?
  
  3. Why was nothing said during these previous past due months that we were
  servicing the property that something was wrong by ********?
  
  4. ******** is relying on the words of caregiver “witnesses” who have no idea
  what we are even supposed to be doing on the property and even ******** herself
  has no idea what we are even supposed to be doing while we were there. We were
  not hired to maintain the entire property, only mow, line trim the grass &
  clean-up our mess only.

  
  Conclusion:
  We do not feel that a refund is warranted as we performed the services
  according to the way ***** ************ and Gary Milligan had set-up the work
  to be done many years ago and expect the final invoice to be paid as services
  were rendered accoding the that agreement.

  Customer Answer

  Date: 10/29/2024

  Complaint: ********
  
  
  
  I am rejecting this response because:  I have no way of knowing what was originally set up by ***** except she did tell me about you people trimming the trees and maintaining "the property."  The lawn service I have here does maintain my property, whether it is mowing, trimming, cleaning up leaves, anything to keep my property looking great, even taking care of any weeds.  I am thankful my lawn service is better than yours and they are far less expensive than you.  Whether or not with you people this was mowing or whatever I have no way to verify this now. I truly believe that since she let your services go unpaid for so long that she was not pleased any longer with your services and is why you were not paid since she always took care of all her bills and you are the ONLY BILL she did not pay, so to me, there must have been some kind of problem going on with your services.  She had also not mentioned you last year or this year so far so I do believe she was not satisfied with you any longer.  Again, I feel you took advantage of my trying to be honest in my time of grief and when I was told that you people were not doing anything, even mowing, yes I was upset and I feel I have a right to be upset with this entire situation.  I was sent the yellow sheets you left at her address and there are things checked on there that you simply did not do.  I still believe I am owed a refund and will not pay the last bill sent to me.  I hope your company has the integrity to make this situation right.
  
  
  
  
  
  Regards,
  
  
  
  ******** ********
  

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]