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Business Profile

Property Management

Brickleys Property Solutions
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract for Brickleys property management late May 2024. Thursday, 6/20/2024 my property was viewed. Friday, 6/21/2024, I received a call that a couple was in my backyard. I immediately called the police. When the police arrived there was a trespasser found inside my property. The police removed the person. My side gate was broken and the intruders entered through my patio door. I called Brickleys to handle the situation. They came to my property and took pictures. The pictures showed my property left in a mess, my washer and dryer were stolen, all within one day. My neighbors told me Brickleys left my property open for more intruders to enter. Monday, 06/24/2024, following the incident Friday, Brickleys ended my contract. They did not offer to assist me anything. Nicholas C***** stated the person viewing my property had nothing to do with the break in. My home was not broken into, the police and my family confirmed no forced signs of entry. They were able to lock up the property after Nicholas stated my patio door was broken. The contract I signed does not cover theft so there was nothing they could do for me, my home was in a high risk area. After speaking with Brickleys, I found out they only require an ID to view the property. No background check is completed. The people that view the property are no way accountable for locking up the property after viewing. I found this protocol lacking accountability. I have rented my property for 6 years with no break ins. Brickleys treated me with horrible customer service. My home was not broken into like Nicholas C***** stated, my home was left open after a viewing. My washer and dryer were stolen within a day. My home was left in a worst condition after a month with Brickleys. Some businesses go above and beyond, some practice bad business.

    Business Response

    Date: 06/27/2024

     

     

    I understand you are upset and that this is all very inconvenient, I would feel the same way.  However, this incident is due to a crime being committed at your property and there is no clear link to any of our activities.  We can speculate as much as we want, but without actually knowing how someone gained entry, it's impossible to know what happened. Most sliding glass doors can be opened, even if they are locked if someone knows what they are doing.  

    Our service does not include security services or guarantees that your property cannot be damaged while vacant, having a vacant home is a risk all on its own.  Trying to hold us liable for an act of crime that we had not participated in is inappropriate and misdirected, which is why I terminated your management agreement.  We are happy to take excellent care of our clients for the services we provide, but your impression as to what we owe you and are guaranteeing is misplaced.  

    To best understand your position and recourse, I recommend you do speak with an attorney, your insurance carrier and the police investigating the crime.  If they need anything from us, please let me know, I am happy to help. 

    Customer Answer

    Date: 07/01/2024

    Complaint: ********

    I am rejecting this response because:

    gross negligence

     

    my property was left open for more intruders to enter after Brickleys took photos 6/21

     

    I have a couple witnesses 



    Regards,

    ********* *******

     
    [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

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