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Business Profile

Solar Energy Equipment

Sunternal, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December 2022, I signed a contract with Sunternal for a solar panel system, main panel upgrade, and electric vehicle plug for about $29,000. A couple weeks later, I received a call from my Sunternal salesperson, telling me that in order to install the EV plug, they would need to trench through my yard and would need to add $5,000 to the total cost of the project. When Sunternal came to install the system, they determined that they would not need to trench the yard after all. I have received $2,000 back from them, but I have been unsuccessful in getting the remaining $3,000 back from the trenching that never occurred.

    Customer Answer

    Date: 10/16/2023

    Hi there - My complaint ID is ******** against *****/Sunternal. I would like to close my claim because I have had an outside conversation with them and have come to an understanding about the issue with my reimbursement. Please confirm.

Sunternal, Inc. is NOT a BBB Accredited Business.

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