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Business Profile

Sound Systems

Audio Express - Coors Blvd

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/25/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Spent over $1400 paid for them to install switch to watch tv was never installed they broke both door panels broke my dash I have pictures paid for new wire harness for stereo had to go to ******** ****** to get fixed switch wasn’t installed so radio wouldn’t work no new harness was installed had to pay 85$ to get radio repaired had to spend 786$ for new dash and door panels please help me

    Business Response

    Date: 03/08/2023

    Dear Mr. *********,
    Our management team at the Coors location have reached out to try and come up with a solution for your truck. You refused to bring the truck in for evaluation at that location. You contacted both our Santa Fe location and San Mateo location about your service issues and were told to bring in the vehicle for evaluation at both of their locations. You set up a time with our San Mateo location and called back later that day and cancelled. You told both locations that you would have another company fix the problem and that you understood that the vehicle was old and did not care about us looking at or fixing said broken panels. You contacted me personally and told me the same thing. We are sorry that you refused our help and services, but we can’t help you without first seeing and addressing the problems.
    Sincerely,
    ***** *******
    Audio Express 

    Customer Answer

    Date: 03/08/2023

    Complaint: ********

    I am rejecting this response because: I want it fixed the manager called yelling at me cause I was upset about damage I will not take my truck back to store that has the nerv to say truck was old come on pay for the door panels and dash costing me $860 for my replacement parts also how would I feel safe about your teams work when your team sent teuck out like that do the right thing and replace my money I spent for parts I will not go into your stores anymore when being harassed by your team



    Regards,

    **** *********
     
    [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Audio Express - Coors Blvd is NOT a BBB Accredited Business.

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