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Business Profile

Used Car Dealers

Auto Solution, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had work done on my vehicle multiple times for the same issue within the last 18 months. This last time I decided to take it to Land Rover. Land Rover is wanting to speak to the owner of auto solution to explain why the services were done to the vehicle. I have called multiple times to auto solution within the last two months so they can reach out to Land Rover and I can finally get my vehicle fixed the proper way. I still have yet to hear from auto solution nor the owner. if auto solution is willing to fix the vehicle once again, I am willing to do that. The parts that were bought are still under warranty through auto solution and yet they still do not return my call.

    Business Response

    Date: 06/08/2024

    Mr. ********, I'd like to apologize for the lack of communication on our end.  As you may or may not know, Auto Solution changed ownership earlier this year.  Auto Solution was in a distressed status and insolvent when we took over, but we've been working diligently to handle a variety of issues with the business, and working hard get the things back on track.  Our new team are are more than willing to help you solve this problem.  I understand our General Manager, ***, has reached out to you within the last few days to discuss how we can help.  I appreciate your patience as we work to understand your vehicle history and the work that was done (and why) while under the previous ownership and management.  We will be in-touch this coming week.  If you have any questions, please reach me direct at: ************************   

    Thank you - ***** 

Auto Solution, LLC is BBB Accredited.

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