Complaints

This profile includes complaints for Turquoise Trail Electric and Plumbing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Turquoise Trail Electric and Plumbing, LLC

  12467 N Highway 14 Cedar Crest, NM 87008-9719

  
• 

  Turquoise Trail Electric and Plumbing, LLC

  PO Box 70 Cedar Crest, NM 87008-0070

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the company 11/18/22 for pricing on installing a ball valve on my boiler. The lady said it’s $130 a hour plus parts. I said okay and scheduled the appointment for 11/22/22. The day came and two guys showed up. They came inside and looked to see what parts they needed. Left 5 minutes later and didn’t come back until over hour and half later. Installed the part and stuck around for over a hour and half bleeding air out of the boiler. They said they still not sure why air is coming out after a hour. So they left and about 30 minutes later another guy showed up to check the boiler. He said everything was fine and left. Later that afternoon right before they closed the invoice was sent to me. The invoice was for 2 guys on the job and totaling 4 hours. I wasn’t made aware of the full disclosure about every person showing up is a charge and the total time to install a ball valve. Leaving for 2 hours and not knowing if that’s what they actually did is get parts. Their business is about 5 minutes away from my house. So I called the next day and asked about the invoice and the owner **** was raising his voice and defensive. I didn’t raise my voice and calmly tried to ask questions. After his spiel of why they charge what they do I wasn’t able to have another question answered. He then proceeded tell me if the invoice is not paid they will seek legal action and hung up on me. I waited 10 minutes before calling back to talk to them so he can cool down. And now they’re not answering my phone call and avoiding me. I used my wife’s phone to make sure if they were avoiding me. And they immediately picked up the phone because it wasn’t my number.

  Business Response

  Date: 11/29/2022

  In Responds to this complaint. This Customer just bought this house and has been told by us several times by us that the Boiler system in question  is in very poor condition and we Recommend Replacing it ASAP.

  There has just been many replacement of parts to this boiler system that was done by someone else? to try to keep it alive? We do not know who did it or why this customer called us to finish the Job the other guy did not do?
  

  The work scope we did to this boiler did not require any type of permit because it was a emergency repair or we install a 1 1/4 valve to bleed the air out of the system . The work scope require a 1 1/4 valve of witch there is no supply house in the east mountains so we had to drive from ****** **** to Albuquerque to get this special valve and parts need for this project.

  My guys install this valve so the "Customer Himself" can keep removing the air leaking into Boiler system because the system needs to be replace ASAP.

  My guys on there I Pads charge our company from 7:00 am to 11:30 or 4.5 hours each and we only charge the Customer 4 man hours as attached by his invoice to Help him and he is still calling us and complaining about everything ???...

  Please Note we will not work on this Boiler again for any reason because we feel it needs to be Replace ASAP and he has paid the invoice 

  Thank You

  **** * **** ***** ** ********* ***** ******** *** ******** ****

   

   

   

  Please Note we will not work on this Boiler Again for any reason because we feel it done lived it life.

   

   

   

   

   

   

  Customer Answer

  Date: 12/08/2022

  Complaint: 18456469
  
  
  
  I am rejecting this response because:
  
  
    No we do not need any inspector for something that is a non issue. My boiler was working fine before they came and after they left. What  I wanted installed was a valve so I can flush each zone. That was all. Nothing else. Now this owner seems to bringing to issue about something that was not the problem. The issue was time which I can get over but not the multiple people he sent. Which I was not aware of. Nor did he bother to tell me they charge per person that shows up to do the job. When we called to discuss the bill we were recording our phone call with turquoise trail which included the receptionist and owner. For proof they lied to me. They are recorded saying this after the job was done and receiving the invoice. Upon asking the receptionist about the per person charge her response was “I don’t know” and asking the owner, his response was “we’re gonna charge for whoever was there, that’s just the way it is” So now that is a lie about saying they told me when they clearly didn’t. 
  
  
  
  ********
  
  ******* ***
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  *** ****** ** ** ******** **** ****** ** * ****** *** ******** **** **** * ****** *** **** *** ********* *** ********* ** *** ******** **** *** ******* * ****** *** ********* **** ** ****** ******

  ed]

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For some reason my power to my water line went out and I could not find the switch to turn on my power and called Turquoise Trail to turn my power back on. They charged me $376.52 to turn on a switch, nothing else!

  Business Response

  Date: 08/16/2022

  Boy or Boy...………...

  This customer had no water at all to his house

  This was a emergency job and we went out of our way to help him

  The customer had no idea where the power was or had no idea how it even works and he was in a wheel chair?? and could not help us in any way.

  We trouble shoot the system and even crawled with two men under MH and found the electrical that was covered up for some reason?

  We did reset the Breaker and told the customer everything appears to be OK now

  We really took care of this Old Timer and We really feel that he needs Medical Help and the inside and Outside of house is in very bad condition and is a Health Hazard???? and someone might want to look into this???

  There nothing else we can do and he has water because of our actions???and he had problems with the *** * delivery service as well and this customer blame the Feb X delivery service  for the damages done ???to his water system