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Business Profile

Hospital

Memorial Medical Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2025

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/24/24, I went to MMC Family Medicine Center for a routine annual physical. My insurance, *****, covers all of my annual physical, including routine lab work, minus a $20 co-pay. MMCFMC sent the lab work to MMC Hospital with the incorrect diagnostic codes. They sent them as diagnostic rather than preventative. Therefore, my insurance only covered a portion of the lab bill, and the lab is charging me the $825.98 balance.

    I alerted MMCFMC to this issue when I received the bill from MMC Hospital on 11/10/24. I spent countless hours on the phone with them and my insurance company and the lab. I have also visited them in person three times. They acknowledge that it is their error, but have failed to act. They have not corrected the codes they sent to the lab.

    Now, five months after I initially contacted MMCFMC, the lab bill has been sent to collections. Now ********** is harassing me to pay a bill that was supposed to be covered by my insurance.

    I am asking that the BBB insist that MMC Family Medicine Center correct the codes immediately and/or pay the lab the balance of the bill due to their error.

    In addition, I request that MMCFMC immediately issue to a correction to my credit report.

    Business Response

    Date: 04/23/2025

    We appreciate you bringing this to our attention and we would like to
    assure you that we will be working with the patient directly to address this
    complaint. Thank you for your time and consideration.

    Customer Answer

    Date: 05/27/2025

    I'll be happy to close the case once it's resolved. I am glad to hear that they want to work directly with me to resolve the case. But I cannot drop the complaint until they do so. After six months, I am skeptical that they will follow through. I hope I am wrong and that this time is different. But so far, the director of Memorial Family Medicine Center and the CFO of MMC have heard my repeated complaints, acknowledged the error, but not followed through in resolving their incorrect billing codes.
    Regards,
    ***** *******
    Update May 23rd: I have not heard from MMC since and they have not provided me with a timeline.


  • Initial Complaint

    Date:11/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Las Cruces Memorial Medical Center. I do not have a contract with Medicredit. They did not provide me with the original contract as requested.

    Business Response

    Date: 12/03/2024

    Greetings,

    We have received and completed our review of this complaint. In keeping with federal and state privacy laws, we will attempt to reach out to the patient directly to discuss further.



    Thank you for connecting us to this issue.



    Regards,



    **** ****** *** **** *****

    Director of Risk Management

    Ethics & Compliance Officer (ECO)

    Memorial Medical Center

    2450 S. Telshor Blvd

    Las Cruces, NM 88011

    ** ************

    ** ************

Memorial Medical Center is NOT a BBB Accredited Business.

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