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Business Profile

Moving Services

Ready Set Go Moving & Van Lines

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Services.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The last part of the transaction occurred on 12.10.24 when the moving company dropped off the my items at our new residence. I sent in the claim reporting damages on the 30th of December, 2024. In the weeks that followed, I struggled getting a response or a call back updating me on the case. On the 17th of January, 2025, they finally found my emails with the forms and pictures I sent. I have yet to hear back from them after trying multiple times to get an update on my case. Most of my boxes were damaged along with 4 large pieces of large furniture and my desk arrived missing the hutch. I had called the company the day after drop off to notify them of the missing piece. They said they were going to call the truck to see if it was still on there. I never was called back. My recliner is smashed in on one side. I have another chair where it was also smashed in and the material scratched up. A corner was broken off of an end table and they jammed a wheel so far up into the leg of my condensed kitchen table that it cannot be used. I took pictures while the movers were still here that are unedited showing the state of my boxes and furniture which were attached in the email. Many broken items were also in my boxes. While I understand that damages occur, the state of that much of my stuff was unacceptable. I cannot get the company to update me on the case and just want to hold them accountable but there is no communication. I don't know if them not responding until after the allotted time will prevent them from having to take accountability. They said they have insurance. I am just looking for the repair/replacement of my items and communication.

  • Initial Complaint

    Date:01/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired 3 brothers moving company for a long distance move from El Paso, Texas to Las Vegas, Nevada, and this company came instead claiming they are contractors for 3 brothers moving company. They came unprepared based on misinformation and up charged us by 1304 from the original price based on this misinformation. Upon in the middle of the move, they broke a light fixture which they refused to apologize for and said we can “claim” damage and get reimbursed. Upon receiving the boxes and furniture in Las Vegas we found the company did not inventory correctly. They broke a few drawers on a dresser, a few dishes, and a few personal items despite being assured, everything was packaged properly. We are also missing personal items and a Jewlery box was busted open and a few pieces of jewelry are missing. The company refuses to return calls and emails and despite being told that we can claim broken items and get reimbursed the company has yet to respond and acknowledge that anything was broken on their part. The boss for this company was also super rude and acted like it was an inconvenience for them to arrive to help with the moving process. I felt like this company not only scammed us, but refuses to acknowledge their mistakes and I would like compensation.

  • Initial Complaint

    Date:07/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ready Set Go picked up my household goods, including government property, at May 8th 2024. I opted for the 1-24 day delivery, and after 8 phone calls I finally received my shipment on June 19th. Upon reception, I noticed my bookshelf and desk were broken and the driver attempted to leave with my $800 Fender Stratocaster Guitar. Additionally, a collector's PlayStation 2 and two collector video games worth approximately $80 each are missing. I have attempted to reach this company 3 separate times to file a claim with Grace and their insurance. No attempt has been made on their end. I am seeking compensation for numerous week delays and damaged and missing/stolen goods.

  • Initial Complaint

    Date:06/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My things where moved some of which where broken, and some where lost. I asked them to provide me with a claims form. I never received the company doesn’t reply when u leave messages for the claims form. I need my things replaced, and fixed

  • Initial Complaint

    Date:04/16/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is extremely misleading, I've contacted them about my move and any updates. They said they would deliver in approximately 10-14 days. I contacted them during that timeframe and they stated that they had 25 business days to deliver. Granted I did sign the contract stating this but it was once the truck was loaded and they were on their way out of my apartment. The issue I have is that there is no transparency with the process when they have thousands of dollars of personal items. I have contacted the moving brokerage company who has been extremely helpful in this matter to not use this company again as a contractor. They tack on fees for having to bring different trucks, stairs, extra feet that things need to be carried. The workers are extremely nice and it is no fault to them. Hopefully my items will be delivered successfully. But I strongly doubt that Is the case after reading these previous comments

  • Initial Complaint

    Date:02/06/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MOVED FROM NEW MEXICO TO PA IN SEPTEMBER ITEMS DELIVERED NOVEMBER MISSING ITEMS ADVISE TO SEND THEM A LIST OF ITEMS AND VALUES AND THEY WOULD REFUND US. DID THIS IN DECEMBER , NO ONE HAS RETURNED ANY CALLS AND NO ONE ANSWERS THE PHONE HAVE CALLED A FEW TIME A WEEK. NEED TO GET THIS INSURANCE CLAIM RESOLVED !

  • Initial Complaint

    Date:12/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business stopped answering my calls and texts. When I call from different numbers they pick up calls and again stop answering. This proves they are trying to avoid conversation. Some of my stuff is missing/stolen and I was told that I would get it delivered as it is misplaced. But I am not getting any response to calls or texts from the last two weeks. I paid a total of $6100 but move-in is incomplete. I am at a loss of over approximately $1000 worth of personnel stuff. So I need my money back. Arrange a refund or deliver the boxes within the next few days. I will contact *****/bank to report fraud as well as if there is no response to this email with a proper resolution note that I will have to get with a lawyer to find alternate routes. Move date: 27th Oct 2023 El Paso, TX to Dekalb, IL

  • Initial Complaint

    Date:10/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ready Set Go Moving & Van Lines moved items from El Paso, TX to Scottsdale, AZ. There were many issues with this company, however this complaint is focused on the damage to a newer 75 inch LG tv. Directly after the move, the mover turned on the tv after taking out of the box which was packed by the moving co. The tv screen is now dark except for lines on the left from which the originating area for the lines shows where pressure was applied. The movers’ corporate office and owners were contacted about the damaged tv both from their own mover and me, the customer. A claim form was submitted to the moving co per their process, but the moving co has yet to respond.

  • Initial Complaint

    Date:10/09/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see attached 1 - Never received certain products for protection of moving items. Billed for Mirror Box $24, 2 picture books (30) & a special computer $25 This, I believe is FRAUD - billed for items never provided. 2 - Two items never received back. A chair for my computer and a picture, done on a special material - to replace the chair would be like $350 & the picture at maybe $50 both these items noted when our furniture was received.

  • Initial Complaint

    Date:02/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The above named moving company picked up my belongings on 3-25-22 in Sante Fe, NM and delivered them to my present location in IL. On 5-24-22 I told the 2 delivery men that the toolbox full of tools was missing. Later in June 2022 when I finalized the unpacking, I realized there was also a missing box of items important to me. I called the company and informed them of the sitiation. I was informed they would send me a claim form, which I never received. I consequently called the company twice-maybe 3 times-but my calls were not answered, nor were my messages returned. A friend in NM called the company 2-3 times on my behalf, but his calls were also not answered, nor were his messages returned.

Ready Set Go Moving & Van Lines is NOT a BBB Accredited Business.

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