Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted the company to pack and store household items from my home in El Paso, TX in June of 2021. In May of 2022 the household items were delivered to my home in Orlando Florida. There were many items damaged or missing. I filled out the damage/lost items claim for and submitted it within 90 days of delivery. I did not hear back from the company. I sent multiple text messages, emails and phone calls. I got no response over many months of trying. I got a new phone number in December of 2022 and called them again on January 9, 2023 they answered the phone this time and said that they would check with the claims department because the claim should have been finalized in June. the representative stated that they would call me back that day. I have not received a return call or correspondence since.

• Initial Complaint

  Date:11/01/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Grace gave me the claim form I completed and returned in August 14th. Confirmed she received it and have not heard anything since. She is not answering any calls or texts. Before this issue she was quick to respond so that says alot. Its now November 1st and I have not heard a word. I'm hopeful they will do whats right but so far nothing

  Business Response

  Date: 12/15/2022

  Mrs. ********** please receive my apology for taking long to respond .. our claim department took longer to finish with your claim and I just emailed you the response 
  
  Thank you 

  Customer Answer

  Date: 12/15/2022

  Complaint: ********
  
  I am rejecting this response because:

  It is an embarrassing offer! The settlement offer is equivalent to leaving a penny on the table to tip a waitress.  You want to settle claim for 124.00 .  My loss was extremely more.

  See attached my claim vs your settlement offer
  
  
  
  Regards,
  
  ****** **********

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The total amount due to Ready Set Go for the entire service was $9,200.00. It was charged in 3 different transactions per the company and it was completed at the time of drop off on March 10, 2022. They committed to transporting my household goods in safe and its original condition. The issue at hand currently is being able to communicate to Ready Set Go the problems that have arised throughout the entire experience. We are a military family and this was a permanent change of station move. At the time of pick up in El Paso, Texas they did not complete the job in full causing many of my household items being left behind. Although they did return the next day because they rushed the rest of my belongings were not taken. I expressed this to Armando, the owner of the company and he suggested that since we had already left the state he was going to go by the now vacant home to pick up the balance of the stuff that was left behind. When he arrived there after reminding him many days after, my belongings were no longer there. When we arrived to North Carolina, our household goods was scheduled as promised but the day of the delivery the men who delivered our belongings damaged things like our bedroom furniture, the walls of house home and damaged our screen door just to name a few. Because this was such a hectic and busy day personal belongings of my husband and I were stolen. These items were my AirPods, my husband's AirPods and his apple watch. I called the company to inform them what happened and they mentioned it was not their responsibility make sure such personal belongings were in reach of their workers. They did nothing to help resolve this and I later explained that our construction ladder taken. Although Armando acknowledged this, he continues to this day to either say he will coordinate for next drop off or ignore my calls. I would call Super Good Movers, this was the local company in El Paso that connected me with Ready Set Go for our long distance move.

  Business Response

  Date: 12/07/2022

  Response to Mrs ***** complain 

  
  

  Mrs ***** we have talked to you several times about this matter. When you where claiming that we left items behind its is on the contract to do revision  when our movers are about to finish, it is the customer responsibility to do walk through the house before they leave to make sure no items are left behind. And Armando went back to your house  twice to pick up the rest and we did send them. Secondly like we mention to you over the phone also about the AirPods per our contract we are not liable for any valuable items. I am very sorry that we haven’t been able to send your ladder and until this time we haven’t send  another trip near your location, we are willing to compensate you  accordingly with the contract, and also for damages that you claimed. We received your claim form back in May and most of these items were damaged before we even load them. We will settle with you for 600 lb at .60 per lb it’s a total sum  of $360.00
  
  I’ll be in contact 

  
  Thank you 

  
  

  
  

  Grace 

  Customer Answer

  Date: 12/13/2022

  Complaint: ********
  
  I am rejecting this response because:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is unsatisfactory to me. Due to acknowledgment of an item that is still in possession of Ready, Set, Go moving van lines (my ladder), I cannot only accept $360.00 for the loss of my ladder on top of the damages done to my property. I am willing to agree to the sum of $360.00 and having my ladder either shipped back to me from their warehouse where they had confirmed it was or being reimbursed in full for the price of the ladder on top of the total sum of $360.00. If we can agree to this I am willing to move forward and closing out this issue. 
  
  Regards,
  
  ******* *****

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 12/15/2022

  Mrs *****, we agree on your response we will send your ladder on one of our next trips we have this coming year. If we don’t comply please let me know the value of your ladder and we will come to an agreement 
  
  thank you 

  Customer Answer

  Date: 12/24/2022

  Complaint: ********
  
  I am rejecting this response because:
  I have been waiting almost a year for the return of my ladder let alone trying to get in communication with you. I am not confident that this issue will be resolved with such a vague response. I only say this because I have been trying to work with you without any third party intervention. With that being said, without having a physical date or confirmation when it’ll be returned I would respectfully appreciate if we can end this back and forth and agree that you can just cover the cost of my ladder. 
  
  
  Regards,
  
  ******* *****

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]