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Business Profile

Garbage Removal

Elko Sanitation Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My trash service was stopped without warning or notification. I never received picked up trash service for 2 weeks. When I called to complain they said it was due to non payment. I said I never received a notice of termination of service for non payment. Plus I paid the entire amount for 3 months of service that day with the late fee. Were they going to credit me the 2 weeks that I did not receive service? They said no it doesn't work that way. No credit for the weeks I did not receive their service and no reason for not notifying me of canceled service. Unethical business practices. I'm not paying for the weeks service was not provided and I won't be treated so unfair.

  • Initial Complaint

    Date:01/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have rural service from Elko Sanitation. We pay $180 quarterly for our trash to be picked up bi-weekly at our residence- every other Monday. They decided to deliver larger dumpsters and pick up bi- weekly instead of weekly since we are 60+ miles from Elko. November 21, 2022 was our last pickup here at our residence. After multiple phone calls to Elko Sanitation I finally got an answer as to why we hadn’t had pickup in months. I was told by a manager that they delivered a large dumpster to the highway and that we were supposed to take our trash there since their trucks couldn’t get to our houses in winter. 1. That is not what we paid for. I paid for residence pickup for $180/quarterly. 2. Not one homeowner I have asked had been notified by Elko Sanitation they had changed their pickup service. 3. Our roads are cleared daily and cars and trucks are delivering here without problems. 4. When they decided to change the agreement- weren’t they obligated to tell us? They did not notify us. 5. Our bill has to be adjusted someway. What about the other homeowners who don’t live here full time- they are just paying and think service is still as expected. 6. I feel the way they went about this as a business was shady. When they decided to change service- they should have been obligated to inform their customers.

  • Initial Complaint

    Date:10/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had service with Elko sanitation sense we moved to elko in 2004, with no complaints. In 2019 we moved to a new address and the service was not only more expensive but terrible. July 2022 we canceled our service after months of not being able to get help or getting anyone to return calls and messages. We were due a refund and told we would get a check in the mail. After several more calls and a few visits to the office we still do not have our refund. We were told this week that there isn’t anything they can do anymore.

Elko Sanitation Company is NOT a BBB Accredited Business.

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