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Business Profile

Car Decals

DC Prints

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Decals.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a couple of decals from this small business wanting to support but never received any product. I spent over 50 dollars and the owner never bothered to return any emails or respond in any social media platform.

  • Initial Complaint

    Date:05/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 13,2024 I placed an order at this business’s website. The order went through however for some reason my billing address was correct but the shipping address was wrong. I immediately tried to cancel my order but it was already processed. I received the email from the business stating they received my order #**** and I will be notified when it ships.
    I looked and found their customer support email address, the ONLY way to get ahold of them. I immediately emailed (order placed at 10:34pm my email was sent at 10:36pm) to explain the shipping address mishap. I heard nothing. I emailed again on the 14th, 15th 18th 30th, May9th and finally May 18th. No response from this business.

    I have even messaged them on social media, commented on their post and not heard a single word. They have answered others comments on their videos above and below mine so I know they have seen it. They even asked once for my email address but never heard a word.
    At this point over a month later my order hasn’t even shipped to the wrong address let alone the correct one.

  • Initial Complaint

    Date:01/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for their product on 12/2/2023 their site states they were 2 weeks out on orders. On 12/16 I e-mailed the company at ********************** but never received a response. I follow them on IG and they constantly reply to people but when I commented on a status update I get no response. I sent them a message on IG as well and no response. It is now 1/19/24 with no update or response from the company. I'd like my order now or my money returned. Order # **** *********************

  • Initial Complaint

    Date:11/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from this company after seeing their products on tik tok. I went directly to their page and purchased a decal for my car on September 26th, 2023. The company advertises a 3-4week turn around on their bio . This would put my order at around 9 weeks behind. I sent an email regarding my order 10/30/23 and got no response. On November 6th my usps tracking updated to "pre-shipment" label however my product has not been sent out. I then sent another email 11/10 inquiring again about my product and got no response. When I started reaching out on their social media, my comments were deleted and I was blocked. Upon commenting on the business page, I have encountered many other people who have had the same experience.

DC Prints is NOT a BBB Accredited Business.

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