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Business Profile

Mailing Services

The UPS Store # 7311

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday, December 29th at approximately 4:15 pm, I was verbally abused and mistreated by "AJ", one of your representative. He told me that I had so many returns that I was not welcome there and that I should use another *** Store. He refused to provide any contact to management to file a complaint; and was clearly pleased to be giving me such a hard time, smiling at me as if I was helpless and would not be able to get resolution to the atrociously absurd abuse.The other representative there stood by speechless. I need ****************************, the owner, to contact me. I was told that there was no manager; and hence, the inexcusable behavior from teenagers who feel there are no consequence to their rude behavior.

    Business Response

    Date: 02/08/2024

    Hello, we reached out to the customer about the complaint he filed on our employee **.

    Our employees account is that he was never rude to the customer and that his light jokes were mistook for being rude. He deeply regrets and apologizes for the mishap. 

    Our store manager and Owner, have reached out to ****************** and will be handling the matter privately.

  • Initial Complaint

    Date:06/02/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Thursday, April 20, 2023, at 11:31am. I shipped a package from *********, ** to arrive in ************, ** the next day. (Tracking # 1Z5AE382NP25897905) I paid extra ($144.12) for the guaranteed next day service. The package did not get there the next day like they guaranteed. I tried to talk with the *** Store people about some sort of compensation, they brushed me off by telling me, "it was delayed due to ************ can't help you, you need to contact the corporate office there is nothing we can do for you". I knew that was a lie, I send packages using The *** Store's all the time. So I called the ************** number they gave me, only to find out what I already knew. The store I sent the package from is responsible. So I'm asking for your help in this matter, I don't want to waste anymore of my time going back in forth with these people. Now I want my full refund of $144.12, since they were so dishonest about helping me.

    Business Response

    Date: 06/21/2023

    We filed a claim for the shipment and we did reach out to the customer. Now we are just waiting for a response from the **********************

    Customer Answer

    Date: 07/05/2023

     
    Complaint: 20065799

    I am rejecting this response because: No one has reached back out to me to resolve this issue. I received one call from someone stating they have forward this complaint to their complaints division. Since that call, I have not received any communication since.


    Sincerely,

    ***********************

    Business Response

    Date: 07/06/2023

    Good afternoon, we filed the claim for the customer as soon as the problem was brought to our attention but as we explained to him due to the cause of delay being bad weather the claim will more than likely not qualify. All of *************** information was included into the claim we filed so he should have been notified as soon as we were. We do apologize for not getting back to him sooner. Attached is the response of the *** EGSR claims department informing us as to why the claim was denied due to reasons beyond our control.

    Thank you.

    Customer Answer

    Date: 07/13/2023

     
    Complaint: 20065799

    I am rejecting this response because: Like I said when I opened the claim, some sort of compensation would have been appropriate. I could have taken the regular service, but because you guaranteed next day delivery I chose to pay the extra fee for next day delivery. The way I see it, this is false advertising. If you can't guarantee a service, then that is false advertising. Going forwarded, you should stop the guaranteeing of any service you can't delivery on. 

    Sincerely,

    ***********************

    Business Response

    Date: 07/21/2023

    Good afternoon, as previously stated we are not able to give any compensation because the shipment was delayed due to bad weather. It was beyond our control, *** GSR denied the claim we filed, there is nothing more our store can do to get the refund back. We sincerly apologize for everything that you are going through. Thank you

The UPS Store # 7311 is NOT a BBB Accredited Business.

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