Reviews

Review Details

• Review fromHakim J

  Date: 10/12/2024

  1 star
  I recently had an unfortunate experience at UPS Store 7311 that left me feeling dissatisfied and marginalized. After calling the store to inquire about assistance with shipping materials, I spoke with Colin, who provided minimal information over the phone. Upon arriving at the store, I was disappointed to find that Colin did not greet or acknowledge me, even after I asked the other employee, Howard, for assistance. Despite my efforts to engage, Colin remained distant and unresponsive. Howard, on the other hand, was very helpful and accommodating throughout my visit. However, I couldn’t help but notice a clear difference in how Colin interacted with other customers in the store, particularly non-African American customers, whom he greeted while I received no acknowledgment. This left me feeling discriminated against and uncomfortable. I also experienced frustration when Colin refused to assist with my shipping inquiry, claiming the store did not have the necessary express boxes. He informed me that this location was independently owned and that I would need to visit a corporate store several miles away. This explanation felt dismissive, especially considering Howard’s willingness to help. To add insult to injury, Colin contacted me 15 minutes after I left the store, stating that he had suddenly found the boxes I was looking for—something he made no effort to check during my visit, despite my prior phone call. While Howard’s professionalism and attentiveness were commendable, Colin’s lack of engagement and assistance marred the entire experience. It is disappointing when customer service falls short, particularly when a situation leaves you feeling disrespected or treated unfairly.