Complaints

This profile includes complaints for Comprehensive Cancer Centers of Nevada's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Comprehensive Cancer Centers of Nevada has 11 locations, listed below.

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  Comprehensive Cancer Centers of Nevada

  400 N Stephanie St STE 300 Henderson, NV 89014-6692

• 

  Comprehensive Cancer Centers of Nevada

  3730 S Eastern Ave Las Vegas, NV 89169-3321

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  Comprehensive Cancer Centers of Nevada

  655 N Town Center Dr Las Vegas, NV 89144-6367

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  Comprehensive Cancer Centers of Nevada

  1505 Wigwam Pkwy STE 130 Henderson, NV 89074-8195

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  Comprehensive Cancer Centers of Nevada

  7445 Peak Dr Las Vegas, NV 89128-9011

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been chasing the office to schedule a first time patient appointment since March 2025. They have rescheduled me twice and cannot get me seen with a different provider until June. I am pregnant and it is critical that I receive treatment asap for my anemia. I did my due diligence and called over and over again to schedule the initial appointment. They did not reach out to me when the referral was sent. After that, they rescheduled twice on my which pushed be back twice. I have since requested a referral for a different hematologist elsewhere out of fear for me and my babys health. I have made it clear that anytime works any day because its important to receive treatment. I dont believe they can give me a resolution because I do not have faith they will keep the next appointment I schedule and could not facilitate a sooner appointment with another provider. I just want someone to follow up with them for other future patients benefit because there are literal dying patients seeking treatment. It is unacceptable by any medical standard in my opinion to not follow up with a patient and not offer a solution for constant rescheduling of a provider. You will see on ****** reviews I am not the only one unhappy with this clinic.

  Business Response

  Date: 05/20/2025

  
  Thank you for giving us an opportunity to reply to Ms. ***** complaint.
  
  Additional records were requested from the patient on 4/4, received on 4/10 and reviewed by the physician on 4/14 approved to schedule. Patient was originally scheduled on 5/2. Appointment had to be rescheduled to 5/16 due to a change in the providers schedule. Unfortunately, due to a second change in providers schedule, we contacted the patient on 5/14 to reschedule the 5/16 appointment to 6/2. At the time, we were unable to accommodate the patients request to move the appointment to an earlier date or to a different provider. On 5/15 patient indicated she was going to go elsewhere for care and canceled her 6/2 appointment.
  
  We understand her concern and apologize that we had to reschedule her May 2 and May 16 appointment.
  
  We contacted the patient again this morning by phone this morning, May 20, with an earlier appointment,but patient did not answer, and voicemail box was full. Sent a text message asking for her to call us. Sent a second text message this afternoon. We just spoke the patients husband a short time ago. Patient is tentatively scheduled to see one of our providers on Thursday, 5/22. Patient will call back.
  
  

• Initial Complaint

  Date:09/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was referred to comprehensive cancer center of Nevada by my cardiologist. I have a 14 mm lymph node that he wants checked out to see if it is cancer. The referral was sent over electronically on September 18, 2024, It was also faxed over on September 23, 2024 at 1:48 PM. On September 24, it was confirmed the referral had been received and was in their new patient referral appointment file to schedule. I was promised two calls back on September 24, 2024, Two calls back on September 25, 2024 and two calls back on September 26, 2024. Ive yet to receive one call back! It was explained to me by ****, That referrals take exactly 72 hours to process. Its been well over 72 hours! I am dealing with possible cancer! This is absolutely no way to practice, especially when you are dealing with cancer patients . I have since been set up with another oncologist specialist where I was taken immediately as a patient!

  Business Response

  Date: 10/09/2024

  Thank you for taking the time to alert us about the problems you had with trying to contact us to get scheduled for your initial appointment. I want to start by apologizing for all of the inconvenience & stress this matter has caused you. We wanted to make sure we involved all the appropriate managers and directors to do a thorough investigation before we responded back to your complaint. At this time, we have been able to identify the date that the referral was originally sent which was 9/18/2024. Per our phone records, we called you back twice. It is our main objective to always put our customer's needs first. We want to make sure that we are here and available to assist when patients need us. We have made it a priority to hear our customers and to make changes when needed. Several manager and directors now have protocols in place to prevent another similar situation from arising. We trust that although this can't rectify the experience that happened to you, we trust that it can prevent this same occurrence from happening to another potential patient. Thank you for alerting us to look at our policies and procedures so we can do what was necessary to make immediate corrections. 

  Customer Answer

  Date: 10/10/2024

   
  
  Complaint: 22350519
  
  
  
  I am rejecting this response because:

  I’m NOT rejecting this response, I just want them to know that I only received 1 call from them, on 09-30-2024, from Jean at approximately 9:30am to schedule an appointment for me. I have records of my own showing that every time I spoke with someone at their office, it was me calling them, except for this one time. I do truly hope that they have worked on procedures and protocols to ensure this doesn’t happen to someone else. FYI, my new oncologist has ordered a lot of labs and their primary concern is checking to see if I have leukemia, which is what my Mom passed away from earlier this year. 
  
  
  
  Sincerely,
  
  
  
  Lawrence Magnus

• Initial Complaint

  Date:11/10/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account # ********* The following is a copy of a letter sent to the Dr. at CCCNV and to the billing office at CCCNV. 400 N. *********.The Doctor recommended a Prolia injection every six months. I and my husband told her we did not want to incur a huge bill. We believed the insurance company would not pay for it. A Patient Benefit Representative (PBR), *******************, explained there was some program available so that I would not be billed for any cost. So I agreed to this. I also confirmed with ***, that I would be notified if this changed, so I could refuse the injection and therefore not incur any bill.---09/18/2020 - I received the injection. I did not receive a bill.---03/26/2021 - I confirmed with *** before the injection if I might be billed. The answer was no. I received my 2nd injection. I did not receive a bill.---10/08/2021 - I received a 3rd injection. There seemed to be some sort of issue as I switched my insurance company. It was resolved.---01/27/2022 - I confirmed with ***, that Aetna was our insurance. I asked and she confirmed, I would not be responsible for any bill.---08/01/2022 - After 10 months, I received a bill from CCCNV, that I owed approx. $727.00. This was the balance due after the 3rd Prolia injection. The billing ***** said something along the line of the money ran out HUH !!! This is unacceptable.It appears, 1. CCCNV was not truthful when I was told I would not be billed for Prolia. 2. CCCNV did not notify me prior to the injection that I would now be billed. ********, I was not able to refuse the injection and not incur a bill.