Complaints

This profile includes complaints for One Hour Air Conditioning & Heating's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  One Hour Air Conditioning & Heating

  6175 S Sandhill Rd Ste 100 Las Vegas, NV 89120-3350

  
• 

  One Hour Air Conditioning & Heating

  739 W Sunset Rd Henderson, NV 89011-4601

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a new HVAC unit installed back in Aug., 2022 and have had constant issues with the heater unit making loud banging noises throughtout the day when it is running. It wakes me and my wife up constantly and mostly at 4 in the morning, every day. Have had a tech. out three times now but no corrective action and have requested a replacement unit. All this cost me $11,500 and my old unit was working very good witn no problems, but this new unit is garbage. I have no idea what my heating cost will be now with this crappy unit they installed.

  

  Business Response

  Date: 12/13/2022

  We contacted the client and set up an appointment to go to the home on Wednesday 12/08/22.  When we got to the home we were able to adjust the blower speed and re-secure the flue pipe to the support beam.  This fixed the noise concern that the client had.

  Customer Answer

  Date: 12/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 03/20/2025

  We reached out to the client on March 11 to try to schedule the city inspection and was not able to reach the client and left a message.  We then called the client to schedule his maintenance he thought we were calling for his city inspection and wanted to have that done first.  So we reached back out to the client to schedule the city inspection on March 17 and was able to schedule the client for his city inspection on April 11, 2025. 

  Customer Answer

  Date: 03/24/2025

  Thias company is always providing inacutare info and needs some deep punishment.  They never called me for the inspection on 3/11/2025, never received a call on this but i did get one for the 4/11/2025 date.  They have my email for years now and could have sent me the info for a response but like the ophoine call I never got anything from these guys.  Today I can't ever trust them for anything.  Thanks.

   

  Nishi

  Customer Answer

  Date: 03/25/2025

   
  Complaint: 18471790
  
  I am rejecting this response because: ************* is always providing inacutare info and needs some deep punishment.  They never called me for the inspection on 3/11/2025, never received a call on this but i did get one for the 4/11/2025 date.  They have my email for years now and could have sent me the info for a response but like the ophoine call I never got anything from these guys.  Today I can't ever trust them for anything.  Thanks.
  
  
  Nishi
  

  

  Business Response

  Date: 04/09/2025

  Attached are screen shots from our system showing that we called the client on the dates mentioned. I am sorry that Mr. *** ********* doesn't agree with our response that we contacted him and left messages.

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted with One hour to install a new central heat and air system. The product purchased was not fully installed. The quote and original contract was for a 5ton, heating, downflow, split system. When the installation occurred the system was not created as a down flow system. We have reached out to the company multiple times and are told that someone will look into it and no followup by the company is completed. We call back in and spoke to 2 diffrent installation managers and are told that the issue will be reviewed, but they have made no attempt to resolve the issue. It has been 30 days with no path to resolution.

  

  Business Response

  Date: 10/17/2022

  The service manager reached out to client on Monday 10-17-22.  The client shared his concerns and we are sending a technician out to the client's home on Thursday 10-19-22 to address the client's concerns and make the necessary adjustments.

• Initial Complaint

  Date:09/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attn: Chris H*****
  Re: INCOMPETENCE on Every Level - LV One Hour A/C
  
  Dear Chris,
  I am unsure if you are aware, but, your operations in Las Vegas aren't operating very smoothly. on 8/13/22 your tech came out to do the inspection of my unit. He advised that the start up kit was over amping and needed to be replaced. He quoted about $400 to do the repair. HOWEVER. I happened to notice that there was no mention of the warranty that I have so I called. I spoke with one incompetent woman at (***) ******** who - after a painful conversation - I decided it was necessary to speak with her manager, Debbie. I left a message. A week went by and no return call. I called again and requested a manager - I was told this was Chad V*****. Chad was on the phone and couldn't take my call. Instead of a c/b I asked for his email so that I could detail my complaint/concern and get this resolved. I was given the incorrect email by some woman who sounded inebriated. I ended up receiving a bounce-back to the email I sent. I called again on Friday 9/2/22 requesting to speak to the manager and instead reached a salesman. He assured me that he would pass the message along. I attempted to resend the email. Tonight 9/4/22 I received another message that the email bounced. I call and get Cammie on the phone. Cammie is of zero help whatsoever. I ask for a manager. I speak to Aaron. Aaron evidently doesn't know how to read otherwise before offering to send a tech out to diagnose he would have known that the tech was here on 8/13/22. I have left A 4TH request for your elusive manager, Chad, to return my call. Here is what happened: A/C is under warranty, last year it stopped working. I called, tech came out, said it was low on freon and after correcting it was fine. A year later, I find out on 8/13/22 the start assist is over amping. But no explanation why. I feel that the compressor is failing and needs replacing but I CANNOT GET A LUCID THINKING PERSON TO RESPOND.
  

  

  Business Response

  Date: 09/14/2022

  Consumer Response /* (2000, 10, 2022/09/13) */
  **************
  6:06 AM (1 hour ago)
  to Better
  
  Well, you guys took about forever and fortunately the business resolved it. I want it closed as satisfied.

• Initial Complaint

  Date:08/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a whole new ******* unit from One Hour 2 years ago (4/2020). unit cost me $15,000 along with other work. This year 8/2022 AC not giving out cold air and popping breaker. I called a technician did come out right away but the problem is its been 5 days without hearing from anyone when the part is coming in. besides the fact that they are charging $2000 for this work. Its a new unit you think you wouldn't have no issues with till 10 yrs down the road. I've called several times. All they keep saying is they haven't herd from the manufacture. I've requested a manager to call me, nothing. I have a disabled child that cannot be in the heat. I'm requesting a whole new unit since this is faulty. I need this done ASAP. We live in Vegas inside the home is 95 degrees. We cant keep on staying at a ******* I'm requesting parts be replaced with waived labor fee for all the inconvenience done.

  

  Business Response

  Date: 09/15/2022

  Business Response /* (1000, 5, 2022/08/23) */
  We spoke to client and agreed to give them a $500 credit back to their ********* account in regards to the work that was completed at their home.