Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My flight on Friday may 16 from ************ to *************** was delayed over 4 hours and caused extreme hardship on someone with disabilities. Our travel plans were impacted significantly as we received a rental car no show free, had issues getting a ride home from *********************** as allegiant didn't get us there till after 3 am instead of 11pm. This extreme delay also left us without lodging for our first night in *************** as we were unable to check in to our hotel. The customer service we received was extremely disappointing as we ve flied with allegiant multiple times this year and was not expecting the customer support to be so rude considering the situation.

  Business Response

  Date: 06/05/2025

  Hello ******,

  Thank you for contacting Allegiant. Your case has reached the ***************************** for final review. 

  I am so sorry for the inconvenience you experienced due to this delay and for the poor service you received at the airport. We absolutely recognize how important it is to get you to your destination on time. Unfortunately, daily operational challenges sometimes interfere with our schedules, with little notice.

  We are extremely disappointed to learn that the service you received from our team members did not meet your expectations. All of our team members are expected to be professional, respectful, and assist however they can to provide a satisfactory travel experience. While I cannot undo the circumstances, this matter has been shared with the appropriate department leadership for internal follow up to ensure that any necessary corrective counseling is provided. 
  
  Please be assured that our top priority is to get each one of our passengers to their destination on time, but we will never sacrifice safety to meet an on-time departure or arrival. Please note that Allegiant determines compensation on a flight basis and offers consistently per itinerary. Unfortunately, itineraries from flight 504 are not eligible for compensation. Each airline has its guidelines as to whether compensation will be offered to passengers. For more information regarding federal compensation guidelines, we recommend reviewing consumer fly rights on the **************************** website, at *****************************************************************;

  We understand that this is not the answer you were hoping for; however, it is the final decision. We thank you for choosing Allegiant and hope you grant us the opportunity to provide a more positive experience in the near future. 

  Customer Relations Team
  ***********************************************************************

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23407126
  
  I am rejecting this response because:

  What's sad is I say there and watched you guys  comp 2 other passengers their bag fees right in front of my face at the Airport and then you guys lie to me and say the flight was not eligible for anything. To compensate some passengers and not others is completely unacceptable. The fact that Allegiant discriminates against passengers with disabilities because they don't wanna deal with their issues is very sad. You guys make all these excuses for what happened but then sit there and do absolutely nothing and don't even attempt to come up with a solution to the issue. No one is asking for a free flight or anything like that but the fact that you do absolutely nothing and just talk from some script they gave you is extremely pathetic. Take some accountability for your actions and learn to actually think for yourself and at least make some type of attempt to come up with a solution. Your constant excuses and empty apologies mean nothing.

   
  
  Sincerely,
  
  ****** Null

  Business Response

  Date: 06/09/2025

  Hello ******,

  We thank you for your patience in our response. We understand that this is not the answer you were hoping for; however, it is the final decision as no compensation was issued for the flight. We hope you will grant us the opportunity to provide a more pleasant travel experience the next time you fly. Should you have any questions that are not related to what we previously discussed, feel free to contact us.

  Best,
  Ruby | Customer Relations Representative

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need assistance with an existing reservation. The confirmation number is W1B1WR. I checked today and noticed that the total price for this trip is $1,023 which is a difference of $255 less than what I paid when I booked the trip. I would like to receive a refund for this difference. I chatted with an agent ******* who was extremely unhelpful and disconnected my chat before I was done asking all of my questions, I was explained to refer to the terms and conditions multiple times. This is an unfair business practice, why should I pay the a more expensive price? I am simply seeking a price adjustment of the $255 difference. If this cannot be honored I am requesting the cancellation of my booking with a full refund.

  Business Response

  Date: 06/11/2025

  Hello,
  
  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience.Allegiant does not respond to specific passenger complaints through the BBB platform. Please reach out to us directly to address your concerns:
  
  To speak with a ************* representative, please call us at **************. We are available 24/7, 7 days a week.
  
  You may also email us through our website at ****************************************************************************************. Simply complete the form indicating the nature of your complaint. All emails are replied to in the order received.
  
  Our Live Chat is also available Monday through Friday from 5 AM to 6 PM (PST) to assist passengers. Please visit us here- ************************************************
  
  If you have a concern about your baggage, please email our Baggage Team directly at *******************************************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they are received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.
  
  Sincerely,
  Allegiant Customer Relations Team

  Business Response

  Date: 06/12/2025

  Hello,
  
  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. Allegiant does not respond to specific passenger complaints through the BBB platform. Please reach out to us directly to address your concerns:
  
  To speak with a ************* representative, please call us at **************. We are available 24/7, 7 days a week.
  
  You may also email us through our website at ****************************************************************************************. Simply complete the form indicating the nature of your complaint. All emails are replied to in the order received.
  
  Our Live Chat is also available Monday through Friday from 5 AM to 6 PM (PST) to assist passengers. Please visit us here- ************************************************
  
  If you have a concern about your baggage, please email our Baggage Team directly at *******************************************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they are received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.
  
  Sincerely,
  Allegiant Customer Relations Team

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23383307
  
  I am rejecting this response because:

  I tried contacting customer service through one of the provided channels and they were not helpful in resolving my issue. Hence the reason for raising this to BBB
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 06/13/2025

  Hello *******,

  Thank you for contacting Allegiant. 
  

  We certainly understand the desire to get the lowest possible fare. However, Allegiant does not refund or credit fare differences after a reservation has been booked. Fare fluctuation may be caused by promotional deals or reservation cancellations, as our fares work on a tier-based system. For more information, please visit ***********************************************************.

  Since you have Trip Flex on this reservation, you are able to cancel your flight up to one hour before your departure without any cancellation fees. Please keep in mind that we are a nonrefundable airline. If you cancel this reservation, you will receive a credit voucher for future travel for the total amount paid, just minus the Trip Flex and Carrier Usage Charge. This totals to a credit voucher for $1020.00.

  
  You can cancel your reservation online by visiting Manage Trip and selecting Cancel my Entire Trip, or by calling our ********************* We are available to assist you 24 hours a day, 7 days a week and can be reached at ************. For the shortest wait time, we encourage you to contact us during off-peak hours which is typically from 9 pm - 4 am PT.  

  Should you need any further assistance, we recommend trying our online Live Chat available Monday - Friday 5 am 6 pm PT.

  Please feel free to contact us if you require further assistance. 

  
  Best Regards,
  **** ****
  Customer Relations
  
  

   

  Customer Answer

  Date: 06/16/2025

   
  Complaint: 23383307
  
  I am rejecting this response because:

  This is the reason I am reaching out. I am not satisfied with this response and seeking a resolution 
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was removed from a flight because Allegiant would not accept my service animal that has flown with them multiple times before. There's no Rhyme or Reason as to why this time we were removed from the flight. I am a disabled veteran and when asked what service my service dog provides apparently my service dog service was incomplete or something I've never been more both offended and upset at how anything was taken care of. Furthermore they waited for the flight to fill up after it was delayed for 3 hours to deny me as soon as the flight was boarding. The gate attendant was very nice however the it didn't matter I was removed from the flight which prevented me from getting to my veteran Ceremony this weekend. I'm still unsure as to why this time we were denied flight we have flown together on a dozen or more flights in the last year two with air this Airline alone and we were pre-approved within 3 days of confirming the flight. Then last minute suddenly we have to reconfirm again and then we're denied. I have more details if required. I believe this to be in egregious *** violation and am pursuing assistance so others do not receive the same treatment.

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked an Allegiant flight September 2024 and cancelled. I received two vouchers for use within a year. When I went to use them this weekend for a June flight I was told they had already been used. Someone stole these voucher codes. When contacting Allegiant for ******** service, I was told the vouchers couldn't be reissued and was given no solution. They basically said the vouchers were used, so I must have used them and there was nothing I could do about it. It's hard to believe I would be the first ******** to have this issue and they provided no resolution. These vouchers were $500 that was just stolen from me.

  Business Response

  Date: 06/05/2025

  Hello Madison, 

  Your case has reached the ***************************** for final review. We regret that your vouchers appeared to be used for another traveler that you were not associated with. 

   

  In reviewing your account history, our records indicate that replacement vouchers were issued to you on May 21st, 2025 for the full amount of your original vouchers. We show that you were able to apply the vouchers to your upcoming trip from *********, ** to ************ on June 12th-June 15th, 2025. As your vouchers were reinstated, no additional compensation will be considered.

   

  Your business is important to us. Thank you for choosing Allegiant. 

   

  Best Regards,
  ******
   
  Customer Relations Representative
  ***********************************************************************

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I was scheduled to be on Flight 898 from ************ to *********** on April 4th. The flight was significantly delayed until the following day due to weather. At the time, we were informed that we would receive flight vouchers as compensation for the lengthy delay.We were also told that the airport was grounded and no flights were permitted to depart. However, at least eight other flights departed that evening around the original time of our scheduled departureincluding one to a destination near ************I have yet to receive the promised flight vouchers, and Ive since been informed that the gate agent, ******, may have provided us with inaccurate information. No compensation of any kind was offeredno food or hotel vouchersdespite the delay exceeding ************************************************************* resolving this matter.Thank you for your time and attention.

  Business Response

  Date: 05/20/2025

  Hello,
  
  Thank you for reaching out to the Better Business Bureau of ***************. Allegiant strives to provide excellent customer experiences and regrets your negative experience.
  
  Allegiant does not respond to passenger complaints through the BBB. Please contact us directly:
  
  Customer Care: Call ************** (available 24/7).
  
  Email: Submit a form at ********************************************************************************. Emails are answered in order received.
  
  Live Chat: Available MondayFriday, 5 AM6 PM (PST) at **************************************************************.
  
  Baggage Issues:Email our team at *******************************************************************.
  Thank you for your patience, and we look forward to addressing your concerns directly.
  
  Sincerely,
  Allegiant Customer Relations Team

  Customer Answer

  Date: 05/26/2025

   
  Complaint: 23348667
  
  I am rejecting this response because:

  I have tried contacting your ********************* and a resolution was not reached.  

  
  Sincerely,
  ****** ******

  Business Response

  Date: 06/12/2025

  Hello ******,

  I am so sorry for the inconvenience you experienced due to this extended delay. We absolutely recognize how important it is to get you to your destination on time. Unfortunately, daily operational challenges and weather sometimes interfere with our schedules, with little notice. Please be assured that our top priority is to get each and every one of our passengers to their destination on time, but we will never sacrifice safety to meet an on-time departure or arrival. Weather includes along the flight path, not just at the departing and arrival cities.

  Please be advised the *** mandates a full refund to passengers if a flight is significantly delayed and/or canceled and the passenger chooses not to travel. If the passenger chooses to travel on the delayed flight, no refund is due to the passenger. Each airline has its guidelines as to whether compensation will be offered to passengers.

   Allegiant determines compensation on a flight basis and offers consistently per itinerary. Unfortunately, itineraries from flight 603 are not eligible for compensation. For more information regarding federal compensation guidelines, we recommend reviewing consumer fly rights on the **************************** website, at ***********************************************************;

  Thank you for choosing Allegiant,

  ****

  
  
  

  Business Response

  Date: 06/12/2025

  This also includes flight  898 on 4.4.25

   

  Regards,

  ****

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23348667
  
  I am rejecting this response because:

  I was told by airline staff on Friday and Saturday that we would be provided flight vouchers. Why is Allegiant not standing by the employees and what was said? 

  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 06/12/2025

  Hello ******,

   

  I regret the confusion. Airport agents do not have the authority to override corporate policy and ***** vouchers when they are not due. Allegiant determines compensation on a flight basis and offers consistently per itinerary and no compensation is available for either flight.

  Moreover, the ********************************* (***) does not require airlines to provide compensation for flight delays or cancellations caused by weather or other factors beyond the airline's control.

  We understand that this is not the answer you were hoping for; however, it is the final decision, and this will be our final correspondence from the Customer Relations Team regarding this matter.

   

  Thank you for choosing Allegiant,

  ****

   

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/12/2025 Flight was booked for two adults and two ******** to the airport on 5/16/2025. Was told that our pet carriers were too big. No problem, was going to buy a smaller one and they re booked us to 5/19.On 5/17 and 5/18, we were trying to locate carriers that were within their parameters of 18" L x 14" W x 8" H. Could not find any on any website (amazon, chewy, *******, etc). Called customer service, they basically told us to get one bigger than the parameters, and it was up to the discretion of the gate agent. I told them this was not an acceptable answer, because I want certainty that when I show up to a flight, I would be able to get on with my carriers. The policy recently changed from a 9" height of carriers to an 8" inch height. The smallest carrier that I was able to find was 8.5". Not to mention, when I called customer service, the automated message still says the height of the carrier can be 9 inches.Called customer service multiple times, and they would hang up on me and argue with me. I was offered a refund for $224 as a "one time courtesy". I said I appreciated it and I asked if there was any way to get refunded the entire amount because of the situation with the carriers. I was put on hold, and when they came back they said "we reviewed everything again, and we cannot give you any refund now." When I said that does not make sense, he said "it was a one time courtesy, not a two time". I was in the middle of explaining why I was unhappy with this and he hung up on **** rated my customer service call a 0.I have an issue with the fact that they charge for pets, changed the parameters of the pet policy, and do not give any assistance or solution in finding something that is in compliance with the airline.

  Business Response

  Date: 05/20/2025

  Hello *******,

   

  Thank you for taking the time to write to us and let us know about a customer service experience that failed to meet your expectations. We are so sorry for any inconvenience this situation caused you. 

   

  I have canceled the reservation and issue a full refund for the $424.00 paid. Please allow about 7-10 days for the funds to reflect back to their original form of payment. A copy of the canceled reservation will be forwarded to your email.

   

  This matter will be shared with the appropriate department leadership for follow up as we are committed to improving and providing a satisfactory travel experience for all of our customers. It is our hope that you will grant us the opportunity to welcome you back as our valued passenger.

   

  Thank you for choosing Allegiant,

  **** | Customer Relations

  Customer Answer

  Date: 05/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 05/21/2025

  
  Hello,
  
  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience.Allegiant does not respond to specific passenger complaints through the BBB platform. Please reach out to us directly to address your concerns:
  
  To speak with a ************* representative, please call us at **************. We are available 24/7, 7 days a week.
  
  You may also email us through our website at ****************************************************************************************. Simply complete the form indicating the nature of your complaint. All emails are replied to in the order received.
  
  Our Live Chat is also available Monday through Friday from 5 AM to 6 PM (PST) to assist passengers. Please visit us here- ************************************************
  
  If you have a concern about your baggage, please email our Baggage Team directly at *******************************************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they are received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.
  
  Sincerely,
  Allegiant Customer Relations Team
  

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a flight to see my daughter and my grandchildren I flew out of *************** there were no issues I had my purse and a carry-on My returning flight to go home was not a ******* my phone was broken so I couldnt make calls I had to borrow a phone to get my flight number and gate I was told to go up to the counter and they were charging me $85 for a carry-on I was never informed about this they said I agreed to it I did not they said *************** broke the rules meanwhile somebody was listening and paid the ************************* I wouldve missed my flight I did not have an extra 85 I was not aware of this or I wouldve been prepared so not only did a stranger pay them they took the money out of my account and I have left with zero gas money zero food money and the embarrassment when he yelled out card declined the panic of missing my flight almost if a stranger has not help me I am disabled and now I have to cancel my CT scan for my surgery because I have no gas money because your airlines took !Now I have to wait 90 days for that money to be replace the two men that were helping me were so unprofessional all they could say was *************** did not follow the rules oh well a horrible way to treat your customers I will never fly there again and I will tell everyone what happened now my Health is going to be affected by this because I cant get there because you took all my money this is called fraud this is illegal !!!An angry customer ***** *******

  Business Response

  Date: 05/20/2025

  Hello Mandy,

   

  We regret any confusion regarding our bag policy. Each passenger is allowed one free personal item, something small like a purse or a backpack to go under the seat in front of them. This item should not measure any larger than 8 in. H x 14 in. W x 18 in. D. If you have any carry-on bags to go in the overhead bin or any checked bags, then there are additional fees for both. The maximum size for a carry-on bag is 10 in. H x 16 in. W x 22 in. D. This measurement includes wheels, pockets, handles, and decorations. The maximum size for a checked bag is 80 linear inches (height + width + length), and the maximum weight is 50 pounds. We advise this information online during booking, provide the information in the agreed terms and conditions, and add it to the confirmation receipt after a purchase is completed.

   

   Our records indicate no bag was added on neither the outbound and returning flights during the original booking. The pre-departure bag fee (for checked and carry-on) will be $70 per bag, each way, and the fee at the airport will be $75 per bag, each way. Please note that "pre-departure" refers to any time after the initial booking and prior to check-in.

   

   Upon final review, we have determined that this reservation is ineligible for any reimbursement. This is to maintain consistency with our policies and all of our passengers. For more information on our terms and conditions, please visit *****************************************************************;

   

  Thank you for choosing Allegiant,

  **** | Customer Relations

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 23 and May 9 2005. Allegiant Air refused to accept our fully documented small service dog causing harm to my wife and the service dog. They charged us $50.each trip and stuffed the little dog under the seat and said if he pops his head up from the carrier they fine us $30,000. And remove us from the plane at 6AM IN *********** **. We had no car or place to stay so. I couldnt argue. We were. Treated with distain from Allegiant air employees going both ways. It is illegal for them to refuse a fully documented stervice dog

  Customer Answer

  Date: 05/13/2025

  We were told that if the little service dog sticks his head out of the very tight and uncomfortable cage we would be fined #**,000. and removed from the plane The dog is very clean very well behaved and has a purpose. It was six ******* in the Morning and we had no where to go so we didn't argue and just. This caused tremendous anxiety for my wife by letting the dog suffer which caused my wife suffer  and she became ill during the 3 hour flight home and the animal hating crew could care less. The dog is fully documented and as the airline requested we had to fill out more paper work to apply to the **** DOT and they approved the dog as a service animal. WE have been flying for years with the service animal and never received such horrible treatment. The Lady  next to us took a picture of our dog saying he is so cute and well behaved that she had to show her Son. When the plane landed people in fron were amazed and had no idea we had the dog.

• Initial Complaint

  Date:05/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a round trip flight from ****, *************** to ********************************************* March 15, 2025. I received an email from Allegiant stating the return flight had been cancelled by the airline on March 29. I needed to rebook, therfore, went to the website and booked a new return flight. I tried to get on the website today - five days before our flight and was required to change my password, so I did - three times! It would not work; then I was locked out of my account for too many attempts. I had to call the airlines to see if our first flight had indeed been cancelled - it was! Their communication CLEARLY stated they cancelled the RETURN flight ONLY. Had my husband not asked about info on the flight, we would not have known until we would have arrived at the airport.

  Business Response

  Date: 05/12/2025

  Hello,
  
  Thank you for reaching out to the Better Business Bureau of ***************. Allegiant strives to provide excellent customer experiences and regrets your negative experience.
  
  Allegiant does not respond to passenger complaints through the BBB. Please contact us directly:
  
  Customer Care: Call ************** (available 24/7).
  
  Email: Submit a form at ********************************************************************************. Emails are answered in order received.
  
  Live Chat: Available MondayFriday, 5 AM6 PM (PST) at **************************************************************.
  
  Baggage Issues:Email our team at *******************************************************************.
  Thank you for your patience, and we look forward to addressing your concerns directly.
  
  Sincerely,
  Allegiant Customer Relations Team

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to a cancellation of a flight in Dec 2025 Allegiant offered the passengers $200 for the inconvenience. The initial link via paynuver did not work. Allegiant in spite of multiple calls and emails have not resent the link or given the promised compensation.

  Business Response

  Date: 05/21/2025

  Hello,
  Thank you for contacting Allegiant. Your case has reached the Customer Relations Department.
  I am very sorry to learn of your recent experience but will need to verify a few additional details to look into your request. Please reply to this email with the below information:
  
  Itinerary/confirmation number
  The email address associated with your itinerary
  The phone number associated with your itinerary
  
  Once the requested details have been provided, I will be able to assist you further. Please note that if no information is received within the next seven days, your case will be closed as resolved. However, if you send in the required information after this timeframe, your case will be reopened and reviewed.
  
  We look forward to your response. Thank you for choosing Allegiant.
  Best Regards,
  Lilly

  Customer Answer

  Date: 05/22/2025

   
  Better Business Bureau:

  After 6 months of trying I am happy to say it appears that Allegiant has agreed to honor their word. Thanks BBB for your help. And thanks Allegiant for finally doing the honorable and right thing.

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********