Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Undelivered luggage

  Business Response

  Date: 04/16/2025

  Hello ,
  Thank you for contacting Allegiant. Your case has reached the Customer Relations Department.
  I am very sorry to learn of your recent experience but will need to verify a few additional details to look into your request. Please reply to this email with the below information:
   
  Itinerary/confirmation number
  The email address associated with your itinerary
  The phone number associated with your itinerary
   
  Once the requested details have been provided, I will be able to assist you further. Please note that if no information is received within the next seven days, your case will be closed as resolved. However, if you send in the required information after this timeframe, your case will be reopened and reviewed.
   
  We look forward to your response. Thank you for choosing Allegiant.
  Best Regards,
  Lilly

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Companies app supplies inaccurate info when cancelling flight via app. Clearly says a refund will be given. When I didnt receive it I chatted they said you cant get a refund only a voucher if you call. App clearly says refund. I didnt call because of this and now Im out the refund and the voucher

  Business Response

  Date: 03/28/2025

  Hello JANELLE 

  Thank you for contacting Allegiant, I hope youre having a great day!

   

  Our records show that this reservation does not have Trip Flex, Please keep in mind that all cancellations must be made at least seven days prior to your departure. We are a nonrefundable airline, So if cancelled inside 7 days of travel then all funds are forfeited. If cancelled more then 7 days of travel then a credit voucher for future travel is issued minus the carrier usage charge and cancellation fees of $25.00 per person per direction.

   

  ***** l Customer Relations
  ************   *************************************************************

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23129120
  
  I am rejecting this response because your app clearly stated Id be given a refund.  When I didnt receive it I chatted in   The gentleman said I could have gotten a voucher had I called in.   I explained I would have been happy with a voucher but your app said Id be given a refund so I didnt think a call was necessary.  I cancelled due to illness.  Had the app said I would just forfeit the money I would have called to see if there were any alternatives (change travel date etc).   

  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 04/16/2025

  Hello *******,
  
  Thank you for your continued feedback, I hope youre having a great day!

  I am sorry to hear you were not able to take your flight. I hope you are feeling better. I have made a one time exception and waived all cancellation fees and have issued back a full refund. Please allow 7-10 days for the refund to post back to the original form of payment.

  Thank you for choosing Allegiant!

  ****** | Customer Relations
  ************   *************************************************************

  Customer Answer

  Date: 04/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:03/28/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was alerted that my password had changed on 3/27/25. I had to reset my password to log into my account. I immediately noticed that the name on my account was changed to "****** ******" and that ****** points were missing from my account. I began a chat with customer service department online. They took all the information and said they would have someone contact me. They also gave me the number to contact customer service. I called customer service and was told: 1. That I would not get my points back because the criminal already took the trip. 2. That it is not Allegiants fault that someone hacked into my account and stole the points. (Gaslighting!) 3. That I was emailed when the trip was booked. (Which I was not!) I would have seen that right away and knew that something wasn't right, like I did when I got an email stating my password was changed. 4. The customer service agent spoke to their "manager" and said there is nothing they can do and there is no one else who can help. There is no fraud policy to help customers in situations like this. 5. I am not allowed to know any information about the criminal who stole from me other than where he flew to. But if I file a police report the cops can call them, and they "probably" will give the information to them. (I already know the criminals name because he left it on my account.) 6. The criminal booked a flight, hotel, and car. 7. If I'm not happy about it I can file a complaint on allegiants website. But was told nothing would happen if I did file a complaint.

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to select and purchase a seat for my flight #**** from ******, ** to ****, **. However, after several attempts with the website not working properly, I ended up accepting a seat Allegiant assigned to me so I could move on with my day and have a seat on the flight. I tried at least 5 times to purchase a window seat and ended up in the middle row. I was still charged $25 and ended up in an Allegiant assigned seat. They "refunded" me with a voucher for $25. I don't want a voucher I want my money back the issue was not because of the user it was the website. I've contacted them and they will only give canned response about nonrefundable, and stating I agreed to the terms. Again, it was their website that was at fault, previous to this I had issues around the entire trip with check in both times, including their website not loading properly, the layout was mostly blank and lacked graphics and photos or working links. I had to check in 3 times before it took and I could get my boarding pass. Clearly, they were having technology problems. Since it was their technology that caused the issue, my money should be returned to my credit card, not a voucher.

  Customer Answer

  Date: 03/28/2025

  This claim can be closed.  I was able to resolve through their Instagram page.  

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a flight from PIT TO PHX on allegiant air for 3/16/25. While the flight had a slight weather delay, the delay was longer due to not having a pilot, then an additional delay due to waiting to find a crew. The flight was delayed leaving for 6 hours. They provides a small bag of pretzels and a bottle of water. I am now sitting waiting for my delayed return flight from *** TO PIT 3/23/25 for a maint issue. Then no pilot, then waiting for a crew.Can't blame weather for ******* offer for any inconvience. While its not the fault of the gate staff. They were rude and not helpful when i requeated the informaton to file a complaint. An 8 hour delay Two flights long delays (6 hours and them 8 *****)... and no offer to compensate for inconvience.I was fooled by trying this airline. Other airlines actually fly on schedule.Customer service is more than lacking at the mess of an airline.I will arrive on Monday morning and will be missing work due to your imcompence. I expect to be compensated.

  Business Response

  Date: 03/25/2025

  Hi ******,
  
  Thanks for reaching out to Allegiant. I am very sorry to learn of your recent experience but will need to verify a few additional details to look into your request, as the email address and phone number you have provided do not match the ones associated with your itinerary. Please reply to this email with the below information:
  
  Itinerary/confirmation number
  The email address associated with your itinerary
  The phone number associated with your itinerary
  
  Once the requested details have been provided, I will be able to assist you further. Please note that if no information is received within the next seven days, your case will be closed as resolved. However, if you send in the required information after this timeframe, your case will be reopened and reviewed.
  
  We look forward to your response. Thank you for choosing Allegiant. 

  -*****

  Customer Answer

  Date: 03/26/2025

  ****** Joseph ***********************************************

  *************

  Customer reference 40-616174531   PIN code 5419

  ?

  ********** (PIT) to Phoenix (PHX) Sun, Mar 16  1:18 PM - Sun, Mar 16  2:52 PM Direct  4h 34m  Economy Allegiant Air  G43682   Booking reference: A6FKMZ

  Customer reference 40-617559650   PIN code 8772

  ?

  Phoenix (PHX) to ********** (PIT) Sun, Mar 23  3:42 PM - Sun, Mar 23  10:43 PM Direct  4h 01m  Economy Allegiant Air  G43683   Booking reference: K9VFGQ

   

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23106728
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 3/26/2025 4:55:29 AM
  

  ****** ****** *******

  *************************** 

  *************

  Customer reference 40-616174531 PIN code 5419

  ?

  **********(PIT)to*******(PHX) Sun, Mar 161:18 PM-Sun, Mar 162:52 PM Direct4h 34mEconomy Allegiant AirG43682 Booking reference: A6FKMZ

  Customer reference 40-617559650 PIN code 8772

  ?

  Phoenix(PHX)to**********(PIT) Sun, Mar 233:42 PM-Sun, Mar 2310:43 PM Direct4h 01mEconomy Allegiant AirG43683 Booking reference: K9VFGQ

   

  
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 03/26/2025

  Hello ******,
  
  Thanks for the reply. We are so sorry for the inconvenience caused by this delay. I am so sorry for the inconvenience you experienced due to this delay. We absolutely recognize how important it is to get you to your destination on time. Unfortunately,daily operational challenges sometimes interfere with our schedules, with little notice. Please be assured that in the event of a delay, we do everything we can to handle the concern as quickly and thoroughly as possible. Our top priority is to get each and every one of our passengers to their destination on time, but we will never sacrifice safety to meet an on-time departure or arrival. 
  
  As a gesture of our concern, each passenger on flight 3682 has been issued a $50 dollar-off voucher for future travel. Please note that Allegiant determines compensation on a flight basis and offers consistently per itinerary, and these vouchers are the maximum amount of compensation that will be considered. Here are your voucher numbers:

  DOB404-B363-34AC-797F
  
  Dollar-off vouchers are one-time use only, and once applied to a reservation, any remaining funds are forfeited. All travel involving this voucher must be booked and completed by March 15, 2026. Expiration dates cannot be extended.

  Thanks for choosing Allegiant.
  -*****

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23106728
  
  I am rejecting this response because:
  

  As you can read in my complaint I had both flight of my trip delayed. Your offer addresses my one flight but not the other.

  Both the trip out and the trip back were delayed for 8 HOURS EACH.  In addition I was late for work due to your delay. A voucher for $50 is not a fair offer for a 4 hour scheduled flight that took 12 hours each way
  Sincerely,
  
  ****** *******

  Business Response

  Date: 04/14/2025

  Hi ******,
  
  Thanks for the reply. Again, we are so sorry for the inconvenience caused by this delay. However, the compensation offered is the maximum amount of compensation being offered for this flight. For more information regarding federal compensation guidelines, we recommend reviewing consumer fly rights on the Department of Transportation website, at *****************************************************************;
  
  Thanks for choosing Allegiant.
  -*****

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i Purchase two tickets from vendor one way from *** to fll. (conf L54DRC) I dont have cost since there was previous credit involved) I One way from fll to avl.(conf F8C2QC) paid $404.64 which included $268 point from Always reward points.ALLEGIANT CANCELED THE FLIGHTS AND HAD TO BOOK WITH ANOTHER AIRLINE FOR A COST OF AROUND $1400.00 I CANCELLED ALLEGIANT FLTS AND WOULD HAVE MISSED MY CRUISE IF I DID NOT SINCE ALLEGIANT CANCELLED 2-17 FLIGHTS AND 2-18 FLIGHT WOULD HAVE MISSED MY CRUISE SHIP.I HAVE NOT RECEIVED ANY REIMBURSENTS

  Customer Answer

  Date: 03/14/2025

  Here is information for flight from avl to fll.

   

  Customer Answer

  Date: 03/18/2025

  Customer credited my account for airfares

  close case

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Allegiant lost my bag for 5 days, and I'm fighting for proper reimbursement.I flew Allegiant 3/1 from DSM to LAS on Flight 451. Despite it being a direct flight, my bag was lost. I called the baggage line multiple times, to no avail, since I waited on the phone on hold until the calling hours were over. Allegiant agents told me I was to get a call when the bag was shipped and when it arrived, neither of which happened. It was to arrive Tuesday morning, so I called the Bell Desk at my hotel 5 times that day, and nothing had arrived. I received no call from Allegiant. I again called the baggage service ******* it was the final day of the trip, I called the normal customer service line, and they were unable to locate the bag, despite the fact that it was now Tues night and the bag was supposed to have arrived Tues morning. On Tues, our early morning flight for Wed was canceled, and had to be rebooked to another airport and a later flight. Wed morning, the AirTag within my suitcase said it had made it to *****, though Allegiant could not locate the bag. We tracked it with the AirTag to a ****** and I had to pay to pick it up, which I know to be illegal through DOT law. If the flight was not canceled, and I did not have an AirTag to track the bag myself, Allegiant would have lost my bag entirely.On the Allegiant website, it states that reimbursement is given for anything necessary I had to purchase during the trip. I am also expecting a refund for the checked bag fee and the fee I had to pay ******I opened my claim Saturday 3/1/25, and every employee I have spoken with since has either not known Allegiant company policy (stating they cannot reimburse me any money at all, which is against policy), or during the trip, had no idea where my bag is. Excess delay as defined by anything longer than 15 hrs. I missed reservations, had to go without many of the things that could not be re-bought within my suitcase, and wasted valuable time shopping for essential goods.

  Business Response

  Date: 03/13/2025

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. Allegiant does not respond to specific passenger complaints through the BBB platform. Please reach out to us directly to address your concerns:
  
  To speak with a ************* representative,please call us at **************. We are available 24/7, 7 days a week. 
  
  You may also email us through our website at ****************************************************************************************. Simply complete the form indicating the nature of your complaint. All emails are replied to in the order received.
  
  Our Live Chat is also available Monday through Friday from 5 AM to 6 PM (PST) to assist passengers. Please visit us here-************************************************
  
  If you have a concern about your baggage, please email our Baggage Team directly at *******************************************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they are received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.    
  
  Sincerely,
  Allegiant Customer Relations Team 

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 2nd i booked a flight and car rental package including 2 round trip tickets and a convertible rental for 3 days. On February 28th we arrived to pick up our rental from National and after signing all paperwork we were told our rental was not available. Instead of upgrading our car, they downgraded us from a convertible to a sudan for the weekend. Per nationals website, a downgrade of $22/day. I reached out to National and Allegiant for resolution. National waived our fees and taxes (based on convertible rental, not what we received) but still did not equal what the price difference was in what we paid for and what we received. Since we paid Allegiant, i reached out and was told since National gave us a partial refund, we would not receive anything else. I have been battling this for a week an a half. We paid for a specific car and did not get it and Allegiant refuses to refund us the difference in what we paid and what we actually received. I have screenshots of conversations and car costs from the date of rental.

  Business Response

  Date: 03/12/2025

  Hello ******,
  
  Thank you for reaching out to Allegiant. We are so sorry for the confusion and inconvenience. Our records indicate that any refund/credit that was due was already issued by National. This reservation is not eligible for additional compensation. If you have any questions, please let us know.
  
  Thanks for choosing Allegiant.
  -*****

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 23043379
  
  I am rejecting this response because: as shown in the attachment, National has not refunded me ANYTHING. The full amount is still clearly shown on my credit card statement. 
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 03/13/2025

  Hello,
  
  Thank you for reaching out to the Better Business Bureau of ***************. Allegiant strives to provide excellent customer experiences and regrets your negative experience.
  
  Allegiant does not respond to passenger complaints through the BBB. Please contact us directly:
  
  Customer Care: Call ************** (available 24/7).
  
  Email: Submit a form at ********************************************************************************. Emails are answered in order received.
  
  Live Chat: Available MondayFriday, 5 AM6 PM (PST) at **************************************************************.
  
  Baggage Issues:Email our team at *******************************************************************.
  Thank you for your patience, and we look forward to addressing your concerns directly.
  
  Sincerely,
  Allegiant Customer Relations Team

• Initial Complaint

  Date:03/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase airline ticket for $285.00 plus ***** for baggage fee on March 1 ****************************************** 4425 flight from *********** ** (PGD) to *****- ********* FLIGHT NUMBER 2762 Flight was to leave at 2:21 pm arrival 4:48 pm FLIGHT WAS DELAYED TIL 9:OO PM ARRIVAL WAS 11;45 very late....Was given a meal voucher for $12.00 ....... only 1 place to get food in airport .. was a hot dog place .... went there and the had no hot doge .... ate pretzel and bottle water ... was $15.00 ******* employees were no help .... had no information... just had to Wait wait wait .... says the has crew issues ..there was no way to leave the airport ... other passengers were very angry also REQUESTING COMPENSATION.....

  Customer Answer

  Date: 03/11/2025

  I have tried several times to contact Allegiant Airlines regarding this matter but was unable to get through. Never no answer 

  Business Response

  Date: 03/12/2025

  Hello ****,
  
  Thank you for contacting Allegiant.
  
  I am so sorry for the inconvenience you experienced due to this delay. We absolutely recognize how important it is to get you to your destination on time. Unfortunately, daily operational challenges sometimes interfere with our schedules, with little notice. Please be assured that in the event of a delay, we do everything we can to handle the concern as quickly and thoroughly as possible. Our top priority is to get each and every one of our passengers to their destination on time, but we will never sacrifice safety to meet an on-time departure or arrival. 
  
  As a gesture of our concern, each passenger on flight 2782 has been issued a $50 dollar-off voucher for future travel. Please note that Allegiant determines compensation on a flight basis and offers consistently per itinerary, and these vouchers are the maximum amount of compensation that will be considered. Here are your voucher numbers:
  
  DO9BF4-9C93-912B-DADC 
  
  Dollar-off vouchers are one-time use only, and once applied to a reservation, any remaining funds are forfeited. All travel involving this voucher must be booked and completed by March 1, 2026. Expiration dates cannot be extended.
  
  We hope you will grant us the opportunity to provide a more pleasant travel experience the next time you fly. Please feel free to contact us if you require further assistance.
  
  Crystal 

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 23025036
  
  I am rejecting this response because: I paid  about ****** for all .  I am asking for more .    It was a lot of trouble I had to go through that day ..  I am sure I am not the only one complaining 
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 03/25/2025

  Hi ****, 
  
  Thanks for the reply. Again, we are truly sorry for the inconvenience caused by this disruption. However, the compensation that has been issued for this flight, is the maximum amount of compensation that has been considered. For more information regarding federal compensation guidelines, we recommend reviewing consumer fly rights on the Department of Transportation website, at *****************************************************************;

   

  Thanks for choosing Allegiant.
  -*****

  Customer Answer

  Date: 03/26/2025

  I need proof that I am getting  the ***** dollar credit when I want to use it. I am unable to to call Allegiant Airlines on the phone they never answer.    How can I use it when I make a reservation.

   

  Thank you so much for your help..  

  **** M *****

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The basic issue is as follows: I purchased a plane ticket for my wife and myself to fly on February 27 on flight 1074 from *******, ******** to ********************** (PIE airport). In purchasing the tickets, I was given an option to pick a seat which had additional legroom, which I did. I'll attach a receipt/itinerary from an email below to demonstrate the purchase. Our seats were in row 16, which was supposed to be an exit row with additional legroom. When I got on the plane, we realized row 16 was not an exit row, and it did not have additional legroom. I heard an attendant telling another passenger that the airline had to change the plane they were using for the flight, and this particular plane had the exit row in 14, instead of 16. She indicated that if we let the airline know, they would refund the premium paid for the extra legroom. Long story short, they are refusing to pay. They won't really admit what happened (but also don't deny it, see in the attached word document with the Chat transcript). Anyway, I would just like to get back the $75 or so that we paid for the legroom. Please let me know if you have more questions.

  Business Response

  Date: 03/12/2025

  Hello ******,

  Thank you for your patience as we answer emails in the order they are received.

   Our records indicate that you were able to receive a refund of $79.00 from another Customer Relations Representative on March 5, 2025, but we did not want your email to go unacknowledged. 

  Your business is important to us. Please feel free to contact us if you require further assistance. 

  
  Best Regards,
  **** ****
  Customer Relations
  
  

   

   

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 23018077
  
  I am rejecting this response because:  I actually didn't receive a refund of $79.00, I received a refund of $59.00.  The ticket that was booked was a round trip ticket, and the message I received from Allegiant said that they were deducting my round-trip discount ($20) from the refund, so I only had $59.00 deposited to my account.

   

  This kind of nickel- and dime difficulty with companies is really more repulsive than a more significant disagreement because as a customer you know that the company just wants you to tire out and give up $20.  It's just depressing that a company will lose consumer goodwill to hold on to $20 that it should be refunding.
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 04/17/2025

  Hello ******,

  Thank you for your response. When the refund was issued through our system, it automatically refunds vouchers used for payment. In this case, the voucher used was a Dollar Off voucher which is only a one-time use voucher. I apologize for the oversight in not issuing the full $79.00 refund as promised. 

  I issued the additional $20.00 for a total of $79.00 refund back to the original form of payment which ends in 4037. Please allow up to 7 business days for the funds to be available. 

  Please feel free to contact us if you require further assistance. 

  
  Best Regards,
  **** ****
  Customer Relations