Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I flew with Allegiant from **********, ** to ***********, ** on December 16, 2022 (confirmation code CCQ7RV). Upon arrival, my luggage came out to baggage claim busted open with clothes hanging out. Upon inspection, my luggage was broken and we had missing clothing. After having to contact the ******************* helpline, we were finally able to locate an Allegiant employee to report the issue. We were assured the manage would contact us promptly. No one ever contacted us. I have tried to contact Allegiant via all mediums they provide numerous times, and I have received no response. It has been weeks.

  Business Response

  Date: 01/29/2023

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - ************************************************
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

• Initial Complaint

  Date:01/10/2023

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to change one leg of my upcoming trip with Allegiant, for the past 4 days, to no avail. The website keeps giving me an error message - either a "something happened on our end, please retry" or a "sorry, a price update occurred..." I have tried over 20x, over the past four days, to change my flight, and the website will not let me do it. I've also tried the "chat" option, for a live agent, but everytime I try, there are no agents available. For the first two days, I tried to call the ***** #, but it would ring busy. I got through on day 3 but the wait was 2 hours or more. Every day that I try to rebook, the price increases as well. I'd like them to give me the cheapest price for my change (over the past four days (12/28- 12/31) that I've been trying to change the ticket) and waive the change fee, because their website and customer service phone/chat lines have not been working.

  Business Response

  Date: 01/29/2023

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - ************************************************
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

  Customer Answer

  Date: 01/30/2023

   
  Complaint: 18666255
  
  I am rejecting this response because: it was not fair that I could not reach anyone by phone, chat or email for over two weeks. The customer service # was busy and the chat wasn't live. I didn't receive a response to my email. And the website wouldn't allow me to make changes. So there was no way possible for me to change my ticket. Only after two weeks, and waiting on the phone for 45 minutes, after the customer service # actually rang (and wasn't busy), was I able to change my ticket.

  I've never received this level of customer service from an airline and have never received any apology or make-good in any form.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/10/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked airfare for my husband and I and our two friends using my Allegiant Air app so I was listed as the primary traveler. We used my friends credit card, mailing address, phone and email for billing. Unfortunately they chose to cancel because my friends mother has been recently diagnosed with an illness that requires round the clock care. The voucher in the amount of $1029 was issued to me. I have made several attempts to contact Allegiant regarding this. The online chat feature never works. I have tried all hours of the day and night to reach someone. I have emailed three times. The only reply I have gotten was the automated response. I have spent upwards of ************************************************************************* with the longest wait being through the night (17 hours). I went to the ticket counter at the local airport. The reps there are only available 2 hours before flight times. The rep refused to talk with me because she had to help the guests who were flying out (understandable). I waited until the plane was boarded and the rep still refused to help me because it was time to clock out. At this point, I want a full refund. Not a voucher but a full refund of my money. Not being able to reach a customer service agent in a timely fashion is absurd. I cannot fly with this company. Itinerary # CDCMKQ

  Business Response

  Date: 01/29/2023

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - ************************************************
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

  Customer Answer

  Date: 01/30/2023

   
  Complaint: 18664492
  
  I am rejecting this response because: the reason for my complaint is that none of these methods of communication work. The chat is unavailable. The phone- no one is answering I waited on hold 24 plus hours and they have not responded to my multiple emails. I want them to respond to one of my multiple attempts to contact them and that is the only acceptable solution to this problem. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for flight #**** to depart from ****** to ********* flight was delayed over 6hrs do to crew and piolt walkout off the plane due to having too many hours and piolet stated plane was not in the flying condition we all boarded the plane and then had to get off to wait for new crew/piolet, there was lack of customer service and clarity of the issue I have requested a refund and had to buy another flight with the different airliner, Im still waiting for a refund and want this business shut down for trying for their lies and lack of customer service and trying to get passengers to fly a broken plane. I have audio and video of issues from the crew and pilot and will protest on every social media plat from until I get my refund.

  Business Response

  Date: 01/29/2023

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - ************************************************
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

  Customer Answer

  Date: 02/16/2023

  This message is a continuation from recently closed. Complaint I have filed with the Better Business Bureau that was closed only because I didnt have a chance to respond in a timely matter. Please take this seriously and look into this case because it has been an ongoing for several months now, and Better Business Bureau is now failing me as well. You guys also excepted a reply from the business that was totally scripted and is not true to my case. It is something that they give to everyone who files a complaint, and they just simply give out their number that has an eternal hold and waiting time. I cannot get through to any of the representatives and therefore it is only taking longer and longer. Please stop procrastinating and help me. Here is my initial response, which is still the same as when I first complained: Paid for flight #**** to depart from ****** to ********* flight was delayed over 6hrs do to crew and piolt walkout off the plane due to having too many hours and piolet stated plane was not in the flying condition we all boarded the plane and then had to get off to wait for new crew/piolet, there was lack of customer service and clarity of the issue I have requested a refund and had to buy another flight with the different airliner, Im still waiting for a refund and want this business shut down for trying for their lies and lack of customer service and trying to get passengers to fly a broken plane. I have audio and video of issues from the crew and pilot and will protest on every social media plat from until I get my refund. Here is also the computer generated response from Allegiant that offered no solution other than a stupid number for me to call which nobody ever picks up and Im left on for eternal whole time. I need to be hung up on or some thing else worse Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns: Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T). We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint. Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received. Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - ************************************************ If you have a concern about your baggage, please email our Baggage Team directly at ****************************************** We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.      Sincerely, Allegiant *************/Relations Team 

   

  ***Desired Outcome:

  Billing Adjustment

  Business Response

  Date: 02/25/2023

  Thank you for reaching out to us through the Better Business Bureau of Southern ******. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - ************************************************
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 22nd we were to fly out of ********* to *********** at 5:10 pm At 11:00 am pacific time we got a email stating our flight was cancelled with a number to call. We called and sat on HOLD for over 45 mins just to tell us that the only next available flight was Dec 26th Which she could not garuntee that we could be on. it was to late because we were trying to get home for christmas so we could be with our kids. So she cancelled it and refunded us our money. I explained to her that I was going to have a rental fee she told me to send all the infromation into customer service. So I did on the 27th of dec and have not hear anything back today I talked with a ***** on chat who basically said it was not there fault I have to accept the charges because they did what they could offer. No they did not the next flight was not available for 4 days and it would have left us away from our kids for Christmas. This was not a good solution. They had no solutions.

  Business Response

  Date: 01/29/2023

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - ************************************************
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

  Customer Answer

  Date: 01/30/2023

   
  Complaint: 18708742
  
  I am rejecting this response because:
  I have emailed them several times and try calling and the phone line rings busy and they have not responded to my emails.    So them saying there are several ways to contact us.       Please address this as an way of contacting you.   
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to collect on a check for $200.00 from allegiant since September 22nd 2022. On September 22nd while on my way to the airport, allegiant cancelled all flights from the airport I was flying out of. Allegiant offered me a refund and a $200 check to compensate me for my troubles and to help me recoup some of my lost expenses (this didnt cover everything) but I accepted. I have a confirmation saying Id have the check in 14 business days, it didnt arrive. I followed up November 27th and on November 30th they responded and said it would be another 14 business days. I followed up again December 21st and just did again today, however I have yet to receive funds or a response since November 30th.

  Business Response

  Date: 01/29/2023

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - ************************************************
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

• Initial Complaint

  Date:01/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was double-charged baggage fees. When I booked my flight I prepaid for my checked baggage fees. Due to weather I moved up my flight from Wednesday to Monday in moving up my flight I was also charged an additional fee to check my baggage on the rebook. I am seeking a refund for the $44 baggage fee on the changed flight as I had already paid the baggage fee on the initial booking for the round trip.

  Business Response

  Date: 01/29/2023

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - ************************************************
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

• Initial Complaint

  Date:01/06/2023

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday I went on Allegiant to order 5 plane tickets and 2 sets of 7 day car rental. The Allegiant purchase page asked me to order the Allegiant Credit Card for $59 per year and the benefits are buy-one-get-one plane ticket for every purchase if i ordered a rental car for 7 days as well. Therefore I should get 2 free plane tickets for this purchase. I did apply for the Allegiant Credit Card and I got accepted. I paid with the Allegiant Credit Card and I never received the 2 free plane tickets. That is false advertising that I didnt get my benefits as described. Now I am also stuck paying an annual fee for a card and I didnt get my benefits as promised. Purchase Confirmation: #CFQY67. PS. I also could not add my husband to my card yesterday.

  Business Response

  Date: 01/29/2023

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - ************************************************
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

  Customer Answer

  Date: 01/30/2023

   
  Complaint: 18648877
  
  I am rejecting this response because:  there is no resolution and I have contacted you but not resolved yet.  Please resolve this issue.  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My flight was cancelled on 9/25/2022 and I was issued a $175 credit via text message - I asked for a check to be mail to me. I was told it would arrive in **** days, no check ever arrived. I contacted Allegiant via email and ******** messenger on 10/13/2022, I was told No worries. We will send this information over to our Research Team for further review. Once verified the funds were not redeemed, a new link will be sent. This typically takes ***** business days but may be up to 6-8 weeks due to an influx of requests. it has been almost 11 weeks and no new link has been sent. I have reached out an additional 3 times and have been getting the run around that there is no update. I would like a new link sent or a conformation of a new check mailed out. I had to rent a car and a car seat because no taxis/Ubers/Lyft has a car seat for me to use, then I had to stay at a hotel - this all cost me over $250. Please.

  Business Response

  Date: 01/29/2023

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - ************************************************
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

• Initial Complaint

  Date:01/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a ticket to fly to ******* on 11/18. W approximately 3 weeks to spare needed to cancel. Upon canceling they kept 90 for canceling then issued a voucher for the remaining ******. The voucher is only good for a year and I won't use it. On the flight was my ********** had her check my seat to see if they had sold it...which they did. This means they collected 2x for the same seat. They refuse to issue me a refund. Why should they be paid twice for the same seat?! I want a full refund ****** considering they sold that seat n had enough time to do so.