Complaints

This profile includes complaints for The Siegel Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Siegel Group, LLC

  3790 Paradise Rd STE 250 Las Vegas, NV 89169-4640

• 

  The Siegel Group, LLC

  700 E Flamingo Rd Las Vegas, NV 89119-7362

• 

  The Siegel Group, LLC

  525 E Saint Louis Ave Las Vegas, NV 89104-2542

• 

  The Siegel Group, LLC

  2530 E Flamingo Rd Las Vegas, NV 89121-5232

• 

  The Siegel Group, LLC

  401 E Charleston Blvd Las Vegas, NV 89104-1317

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son is being denied access to pick up his packages with his name . But he was allowed to be issued a key . A lot of things arent enforced such as pet p*** problem but they make it a hassle for mail to be picked up by my son . They advertised they have a basketball court . But they have nothing . I dont agree with the pricing if what is advertised doesnt come along with it .

  Business Response

  Date: 01/31/2024

  I have reached out to the tenant and left a voicemail on the number provided #************, I advised him that I was the Regional manager over this property and I would like to address his concerns and questions. Im sure we can find a resolution to his issues.

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My contract says I have to stay here for a minimum of 30 days however, I pay weekly yet the manager did rent me not the unit that she showed me but a different unit which was filthy. The windows completely broken, so I hope human can fall out. Ive expressed my concerns about it. The sink is broken, there is mold growing,the AC doesnt work, also she comes in the room when Im at work and doesnt even notify me. My stuff is gone missing theres just a lot of other things that happen around here and it seems like Im the problem because Im not part of the problem. Then after a week she said she wouldnt be extending my stay and she wouldnt tell me why I work and Im not here half the time so it seems extremely unfair especially after *** expressed my concerns about all of the maintenance request And she said she would be locking my things outside with the police. It makes absolutely no sense to me how she did take my money and then not even acknowledge my security concerns with the window and other maintenance request and then just wants to lock me out while Im at work Ive tried to reach to Corporate and left messages, messages and complaints and I havent heard anything back .

  Business Response

  Date: 11/06/2023

  Good afternoon. I'm *********************** the regional for the property located at ********************************************************. ****************** claims that she was shown a room and then giving another unit which is not correct and if need be a statement from the *** can be submitted. On 11/3/23 approx 9pm she was witnessed by our CPO *********************** hanging out the window (I submitted picture) ******* asked the tenant to go back into the room and when she did not he felt he needed to call ***************** for her safety (I have included our CPO report, stating specifics) police did arrive but said they didn't have enough cause to enter the unit and ****************** would not open the door. Not even an hour later the ************* were on site again stating that this time a neighbor called to complain but again police couldn't do anything and stated maybe we can evict her.  
  11/6/23 I received a message from our corporate office stating that this tenant called and wanted a call back to which after speaking to the manager ************************* of ****** I called ****************** at 12:55pm and spoke to her for about 4 minutes stating that due to the police presence and her hanging out the window that we are choosing to no longer do business with her, she can leave on her own or the Sheriff will once we serve her with a 3-day nuisance.  Today 11/6/23 was the 1st time ever hearing about her water not being in on her unit to which that is what she stated to our corporate office but here it states her "sink" is broken, and I have included that as proof and about her window being broken, she never stated anything about the unit being dirty or a problem with the ac not working. After seeing the pictures, she submitted all it shows is the window open to which she left open and the heating/cooling air handler to which she has torn off the control board/panel since it did not look that way when we rented that unit, we would never sell a unit with an air handler that didn't work. ****************** only moved in on 10/30/23 and I have no knowledge of anyone being in her unit or that things of hers are missing. 
  I was very honest to ****************** as to why we wanted her to leave, and it was due to her behavior and because of the police having to be called 2x in the same night. At no time are we retaliating against her when it comes to maintenance request, we get maintenance request frequently and it is part of our job to insure everything is working in the tenant's units. ***************** has not allowed us to do the repairs as of today 11/6/23 again being the 1st we have heard of this. She states we took her money, but she stayed for the full week and today 11/6/23 is when her rent was due again and she made all these claims but again this came after the manager asked her to leave. ***************** stated she contacted corporate, and she is still waiting for a call back well again that is false, and I have attached my call log so that you can see I indeed to did phone ******************* 
  We will be serving ****************** a 3 day nuisance once our legal department drafts up the notice on 11/7/23.

  None of my pictures or reports will allow me to send, I tried to send it as zip files but that too didn't work. How can I send you this? 

   

  Business Response

  Date: 11/06/2023

  How can I send you the copy of the security report, picture of her hanging out the window, proof of me calling her after she stated she was still waiting and the email from our corp office stating her complaints. 

  Business Response

  Date: 11/06/2023

  it is only allowing me to do one at a time 

  Business Response

  Date: 11/06/2023

  this is the 3rd attachment. 

  Business Response

  Date: 11/06/2023

  This is the last attachment. 

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 29th 2023 I rented a room apartment 78th at Siegel suites ***** 3. When I got there to check in the apartment was full of powders substances all over wasn't clean poor girl was trying to clean it I helped her not knowing the power was to do with bugs bed bugs and then knew that they had ******** I want a full refund and I want a full refund on all my belongings that I have in there that is most likely infested how do I get this problem solved ASAP I want a full refund and I want to know if they're going to accommodate me in any other state not there somewhere else.

  Business Response

  Date: 10/02/2023

  To whom it may concern,

   this matter was handled by the general manager. The resident is satisfied with the resolution, the resident was transferred to a different apartment, and compensation was given. Thank you 

  Customer Answer

  Date: 10/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Hello it's Charleston (chalsie) kuhaulua, I am waiting for the accommodations they said that they're going to give me so as of now I moved to another room which so far is good I'll get a hold of you if anything thank you so much
  
  Sincerely,
  
  Charleston Kuhaulua

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've stayed at Siegel Suites for about a year beginning in June of 2022. During that time I've had multiple issues mainly the attitude of the manager one *********************. I've had food spoil because the fridge never worked the entire time that I was staying there. The biggest loss that I've had was my PS4 being damaged due to the building having a really bad bug infestation. I can't even get it to turn on and to make matters worse I can't even get anyone to diagnose the problem because it was damaged by a bug infestation.

  Business Response

  Date: 08/17/2023

  Attempted to call customer to discuss.  No one was made aware of issues at property.  number provided not valid to call.  customer has been gone from this property for almost 5 months from the time of this communication

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My girlfriend and I are staying at the Siegel suites on flamingo and ********** center drive her name *************************** is on the lease we've been here for 4 weeks a total of 1 month we planned on staying at least two or three months this morning her car was towed because there was no sticker on it I guess she just was a t-bone to the car is messed up a little bit but we had no place to park in and we're paying to stay here so her car was parked here they then towed the car what action do I have here like and they're not want to give the car back they're wanting us to pay money to get the car out I'm obviously going to get the car out but I need to get this resolved because our car her car should have never been towed

  Business Response

  Date: 07/14/2023

  Dear BBB, 

              Thank you for giving us a chance to research, review and respond to this complaint. The property manager did speak to ******************** on 7/13/2023. The car was tagged by our tow company for not having plates. Whren the tow company tags a car, they place a bright green sticker on the driver window showing intent to tow the car in 48 hours and directing the person to the office. When the tow company came to the office over 48 hours later to inquire about permission to tow the car, we did ***** it as no one had come to discuss the car with us. With no plates/proof of registration, no contact, and the car not moving, the car was assumed to be abandoned. Per page 3 of the signed rental agreement, "Vehicles lacking current registration or parked illegally in a red zone or handicap space will be subject to towing at the owner's expense. Vehicle repairs are not permitted anywhere on the property. Vehicles must be in good condition and cannot be stored. Vehicles that are in disrepair and/or not moved on a regular basis will be towed."

              After the car was towed, the resident did come to the office. She admitted the car was her girlfriend's, who is not registered to the unit, and admitted the car had no plates. She did state she had paperwork in the glovebox, though. The manager called the manager of the tow company and negotiated that the resident received a discount on the on tow, which was agreed upon. ******************** was then informed of the conversation and advised the quicker she gets her car, the less expensive it would be. 

              In conclusion, while we do empathize with ************************ situation, we find the tow was lawful according to our rental agreement and cannot approve a refund at this time. We are happy that we were able to assist her by getting a discount applied to the tow. 

  *****************************

  *********************************************

  ************

   

  Business Response

  Date: 08/23/2023

  Good afternoon. As stated in the prior correspondence, this was a legal tow on private property in accordance to the move-in agreement that was signed. By the tenant's own admission, all documentation was in their glovebox and not displayed. They did not respond to the tow notice that was placed prior to tow, as they were given proper notice of intent to tow. The manager did negotiate a discount for them to pick up the car, but we are now weeks after the fact and the tenant has decided not to pick up the car. They have made no further correspondence on the matter to the office either. The car remains their responsibility to retrieve. 

   

   

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been calling the ************ site since April 2023. I have been told we will have something available in 2 weeks, and she took my name and phone number. I finally went on June 2 in person and spoke with the person at the front desk, who had 2 girls at the desk she was laughing and joking with, explained my situation and she said she would have something available by the 17th when we had to be in there and took my name and number again. As we were leaving, a comment was made about no white people were allowed in there. Racial discrimination at its finest. I called the **************** today to speak with someone at Corporate, and ****** took my name and information and stated someone from Corporate would call me in ***** hours. Later this afternoon, the lady from the Columbia site called me and I told her again I needed a place by the 17th and was told that was impossible. When I called the **************** back and asked ****** if I could speak to someone who could handle the situation, she immediately told me that she was the only person I could speak with. I asked for her Supervisor, and she got a MAJOR attitude and told me no, she was the only one I could speak with. Yes, I called her a *****, but I am angry and stressing about being homeless here soon. As for the lady customer service person you have in Columbia, she has no customer service skills. I could do her job better, and would love the opportunity to do so.

  Business Response

  Date: 06/23/2023

  ********************* along with her husband ************************* ******* were placed on our Do not rent list back in August of 2020 for violating our pet policy. They had 3 Pit Bulls and we ended our business relationship with them at that time.  I spoke with ********************* back around the 9th of June and explained this to her. I let her know that she can not stay at any Siegel location do to this.  

• Initial Complaint

  Date:05/31/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/27/23 I ************************ checked n2 The Siegel select on 220 ************* ??after arriving back at the residence at 5am Saturday morning I was met by Falling ceilings ??Mildew Roaches after Roaches ??water bugs ??bed bugs and ants??And when I finally got a chance 2 get n touch wit the front desk I was met wit more roaches n and out of the reseptionest area ?? 2 my surprise Siegel Select blamed me and gave me 1 out of 6days that I paid 4 ?? I have video of everything and would love 2 share it wit u ?? but it seems I can only leave pics 4. Now

  Business Response

  Date: 06/02/2023

  Good Afternoon, 

                After reviewing the details of the complaint sent in as well as the facts about the dispute, there is no actual refund due. The resident was given a refund, in CASH, when he checked out 5/31/2023. 

               When he moved in on 5/26/2023, he was given a "9 for 7" deal. This means he paid for 7 days and was given 2 days free. (If you look at the folio, line 1 shows 7 days of rent paid while lines 2 & 3 show the free days evidenced by the $0.00 rate paid for these nights.)  He checked out on day 5, so the refund given to him was his security deposit and 2 days of rent and taxes. He was explained we cannot refund the additional 2 days as he never actually paid for them. There is not a dollar value added to the free nights. It is like if you used a coupon to buy something, when you return it, you get back only what you paid and not the retail price. 

   

• Initial Complaint

  Date:05/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/24 at approximately 9:14 am I was awaken by and knock from your manager ******* at the ********** ****** select *********************... Demandingly asking for rent I was gonna pay but I don't feel safe...now doing so...because of how he came to my door demanding I get out of his " hotel/motel...This Made me very uncomfortable and I'm just reaching out to let you guys know that...HE IS THE WRONG MAN FOR THIS KIND OF JOB..AND IM SURE WORKERS HERE AND Other TENANTS FEEL THE SAME.....I HAVE BEEN HERE SINCE MARCH 4 2023 HAVENT MISS A SINGLE PAYMENT UNTIL NOW BECAUSE I HAD SWITCHED JOBS AND IT THROUGH OFF MY PAYMENT DATE...

  Business Response

  Date: 05/25/2023

  Yes the manager did go to her door on 5/24/2023 because she was past due. She should have paid on 5/23/2023 by noon so she was almost 24hours over due.  The only reason she was due on 5/23/2023 was because the manager asked if we could help her out and comp her 3 days because she was due on the 20th and would not get paid until the 23rd since she had changed jobs. The manager did nothing wrong by going to her door at that time. 

• Initial Complaint

  Date:05/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The manager at the 600 east bonanza siegel is both discriminatory and retaliatory. She consistently blames ** for other tenants refusal to clean up after their dogs, despite the fact she watches us clean, she has restricted communal meeting areas from my SERVICE dog, and when you complain she screams just move. She constantly posts illegal notices of entry with massive mistakes, and just expects tenants to deal with it, by threatening them with fines. The word for that is extortion. The manager allows other dogs into that same area (the maintenance man, another pitbull and three German shepherds and says nothing, yet my service dog pees there and I get a violation warning, its discrimination.

  Business Response

  Date: 05/18/2023

  Hi,
  This complaint has been properly addressed & handled directly with the residents from our regional manager with the corporate office of The Siegel Group, I can assure you this was rectified & the resident was happy with the outcome. 

• Initial Complaint

  Date:05/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 10,2023 I was forced from my home with my 4 children and moving to a Siegel suite and relocating the kids school was a 2 for 1 on such short notice. August 11,2022 first thing when got off work I called Siegel suites asked if they had a 2bed 2bath available and the women I spoke to stated they did but it's being cleaned out right now they had a small bug problem in the room and are having it properly cleaned I said that's fine I don't mind waiting I just wanna pay for it so when it is ready I can be back. Then she also stated that I couldn't view the room due to it being cleaned. Now, need I remind you I'm at my last resort right now and have no choice but to make sure my children have a roof over their heads, so I pay for the room and sign all paperwork even though we didn't go through proper viewing of room. It is about 12:30ish when I sign and pay, then I was told the room will be ready at 5:30 but the office closed at 6 and that I could get the key from the then security man at the time. When I arrived at 5:45 the office was closed and dark inside. I saw the same worker from earlier and stopped her before she went inside her home and told her I don't see security she called him and told him to get the key for me. As I waited for this man to just grab an envelope that was on the desk with instructions he waited 30 mins inside the office reading the note which I could see through the window,and then slowly walks up to me hands me the key and tells me I have to wait for him to make sure I can open my door informed no thank you my partner was waiting with our children and he left. Then as 2 months went by I ended up getting my car towed from my previous address to the Siegel suites. Now, nothing was wrong with my car it was operable it just needed a new battery. When I moved my car here I informed the office of all info about my car and I wasn't told anything at the time that I had to move my car everyday so it won't get towed as that were their rules the lady stated once I got a ticket on my car to be towed for being inoperable. I immediately brought it to the offices attention and told them I can get a battery and move my car to prove it works since the lady stated that they tagged my car because they watched it and the person that they had working to go around and inspect cars around the complex stated out of all cars in the complex mine was the only one that hasn't moved for two weeks straight. Which was a true for my car not moving because I had no where to go I work from home and my children are taken to school by their father so why waste gas we live next to a ****** so shopping is literally over the wall, but the part where I was the only one was a definitely a lie. Then, I still moved my car and because I didn't tell the office I moved my car even though you could clearly see that it was moved and if whoever was watching my car not move for 2 weeks straight didn't see it was in a different spot after that. That is when I feel targeted,so I informed the office of a gold van and black SUV that I had proof for a fact the cars haven't moved since the day I moved in and you pass both cars before you get to the back of the apartments to see my car but I'm not sure how they saw mine but no one else's and the black SUV is still sitting there till this day parked in plain view of the front office. Now the gold van was told once I kept fussing about it for weeks but before it was towed I informed the managers of the van and they went and told the owner of the van to wash their car since it had cobwebs on it to prove it hasn't moved in a while. But that's not the worst remember when I said I didn't get to look at the apartment before paying for it well that surely did back fire on me I have video and pictures of nest of roaches in all cracks and corners and the ceilings of in every part of the home. What did they clean? The carpet and that was still rushed through. From the kitchen to fridge and freezer to the tables and chairs the couch the bed railings dressers vents plug outlets bathroom shower and ceilings throughout the home had a nest or small pile of roaches chilling like I just paid for them to stay here. I spent a lot of money getting it clean and livable for my family and myself in quick timing. And it doesn't stop there I informed them that they didn't clean the apartment and it was brushed off like nothing then a bug man came to the place 2 weeks after I said something to spray for bugs...... Ummmmm we got too many in here stop making come out just kill them all permanently....... And moving forward with the present on *** 10,2023 we had paid previously for just a week to go to *** 15,2023. But we came in and wanted to pay for a month now this is not the second time the old man rep at the front desk has put our hard earned cash towards someone else's rent and this time it wasn't just a week it was a month so that is over $1000 already. So he adds it to the wrong place that has a pet we don't charged a pet fee and the said once the take off the pet fee it will cost more. That doesn't make sense and then they said they were going to comp 3 extra days free of charge and said come back tomorrow for a new receipt we gave $1660 total the first time when the man put it in incorrect then instead of them putty in the system a whole month like they were supposed to the gave 3 weeks and 6 individual days because they know they overcharged and didn't want to give me my money back. All in all I work for New ********** and I promise if it's the last thing I do I will get all that is owed to me from all the stress and turmoil I went through and is still going through.

  Business Response

  Date: 06/05/2023

  Property has put unit back on pest control, as we use an outside vendor. Management will be contacting tenant to schedule any other repairs not done. In regards to rent, 1 payment was applied to wrong unit and corrected to correct unit. Guest will be getting 4 comp days applied to unit for the issues