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Business Profile

Auto Repairs

Midas Nellis

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March April I went to Midas on Nellis to get an oil change after, they recommended I change my water pump and serpentine belt. Both of which I did. *****, the store owner was telling me how his workers drink on the job and how he doesnt like his workers. Upon hearing this I was concerned about who was working on my car. About 3 weeks later belt and pump broke. The pump bursted and after a diagnosis at mechanic shop, I had Midas repair the pump and serpentine belt. The owner ***** had told me he had to fire someone because the faulty job he did repairing my car. I was only refunded the labor cost. Then at the end of July, my pump and belt broke again. It was confirmed the belt and pump were installed incorrectly and that damage had occurred to my alternator tensioner battery and possibly other components. After contacting Midas corporate and speaking to Sherwin, Midas field operation specialist, they agreed to cover the repairs at a different Midas and ******* had told me that the company has been trying to get this store closed down. They refused to fix the alternator and other damages to the engine. They didnt think the damage to the alternator was related. Upon having a different mechanic repair my car it was confirmed that there could have been damage from the water pump and belt that indirectly affected other parts of my car. My air intake filter was put back on incorrectly and other components were damaged. At this moment I had to pay $1400 worth of damages. ***** and Midas have caused me so many issues.

  • Initial Complaint

    Date:04/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello my name is *******************. I took my 2015 silverado truck to get the Oil changed because they did the last oil change. I have the paperwork recorded in my glove box. So I took my truck for the second oil change and they told me my oil pan plug bolt was stripped and said it was going to cost me $1,400 to fix it. Which they were the last to change my oil. And I contacted the Midas corporation. And now getting the run around.

  • Initial Complaint

    Date:02/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car to Midas for a diagnostic and was told i would be informed of what was wrong with my car. When they informed me that I needed a new engine so I told them I couldn't do that repair at the moment they said I had no choice but to pay the full repair. When i went over to pick up my car they now refuse to give the car back to me. I need someone's help with this ASAP. I use my car for everyday personal and business use.

Midas Nellis is NOT a BBB Accredited Business.

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