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Business Profile

Cable, Internet and Radio

Blaze Media LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable, Internet and Radio.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a specific product that this company was providing. I expected to receive a year of this service. I don't feel like I got what I paid for. I only "used" 1/3 of subscription and I haven't even signed in for over a month. This was very poorly executed and I'm sure will disappoint more people than just me and will deter anyone else from taking a chance to not get what they paid for.

    Business Response

    Date: 02/01/2023

    We understand that the subscriber may have signed up in order to watch Louder with *******, but all subscriptions are for all of BlazeTV regardless of your utilization of it. A ******** subscription is simply a BlazeTV subscription which prompts a gathering of the shipping address for a free mug. Our terms of use specifically state "We make no guarantee as to the availability of any particular episode or content of BlazeTV or the total number of episodes or amount of content to be broadcast." Therefore if a subscription was solely for 1 show we would have restricted access to that content only not all of BlazeTV's network. The terms also state that "If you cancel, you will not receive any refund and we will stop charging your account prior to the next billing cycle, but your access will continue for the remainder of the current annual period. All charges for an annual subscription are nonrefundable. 

    However, we are willing to offer the subscriber a partial refund of $45.56. 

    Thank you, 

    BlazeTV Customer Support

    Customer Answer

    Date: 02/01/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:01/30/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a subscription to watch ******** on Blaze TV. ******** is no longer showing content of Blaze TV. I asked for a refund on the remaining subscription time and was told via email this is not an option. I think this is an option that should be available! I purchased this for ******** only. This policy is so unfair.

    Business Response

    Date: 01/30/2023

    A mug club subscription is simply a subscription to BlazeTV with a free Louder with ******* Mug. It is not a subscription just to specific content. We do not restrict content based on a subscribers favorite show. Our terms of use specifically state that we do not offer refunds. It also states that "We make no guarantee as to the availability of any particular episode or content of BlazeTV or the total number of episodes or amount of content to be broadcast.". However, we are willing to offer this customer a partial refund of $39 for the remainder of his subscription. 

    BlazeTV Customer Support

     

    Customer Answer

    Date: 01/31/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:01/30/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    About a year ago, I called BlazeTV and spoke with a lady to cancel my subscription. One year later, I'm preparing my statements and I see that BlazeTV has still been charging me every month. When I called, they agreed to refund me 6 months only. I explained that I should be refunded for an entire year because that's how long I was being wrongfully charged. The lady insinuated that I'm lucky I was even refunded the 6 months, I do not agree with this. It is BlazeTV fault for not cancelling my subscription when I asked them to as they are responsible over their employees that we speak to. I am requesting a full refund for the months I did not use the service. Giving me a partial refund and saying that I'm lucky to even get that is an insult to me and how hard I work for my money. I am still owed $60-$70. I did not use the service for about a year and BlazeTV has proof of that. The email for that account is ***********************

    Business Response

    Date: 01/30/2023

    We initially refunded this customer 6 months as an exception to our policy, because we found no communication from this customer previously requesting for the subscription to be cancelled. We have looked and the view history and found that this subscription was last accessed on 3/7/22 therefore we have refunded all charges since that date. This means an addition 4 months have been refunded to date, making a total of 10 months refunded. The subscriber name and credit card do not match therefore I have attached the view history linked to the account as well as the refund report. Subscribers name is *************************, while the credit card is in the name of *******************************. We refunded the card the charges were linked to. 

    Thank you, 

    BlazeTV Customer Service 

    Customer Answer

    Date: 01/30/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********. **********************, thank you for agreeing to send the remainder 4 months. Can I have a date as to when that was processed? I have only received 6 months to date. Thank you

     

  • Initial Complaint

    Date:01/04/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November I subscribed to Mug Clug, ******************************* show on Blaze Media. At this time I believed I would have a year membership with his show. Blaze Media was well aware they were discontinuing their partnership at this time but had not yet publicized it. In December I was made aware Mug Clug would no longer be part of Blaze Media. I requested a refund since I only joined for Louder With *******. I was informed they would not refund me. I believe Blaze Media has practiced deceptive advertising and I am requesting a fund for my membership.

    Business Response

    Date: 01/04/2023

    Mug Club is simply a show from a host that was on BlazeTV. A mug club subscription was a subscription to all of BlazeTV but it included a free *************** mug. The subscription included access to all that BlazeTV offered, it was not simply restricted to just one show otherwise refunds would have been offered. The terms of use state that "We make no guarantee as to the availability of any particular episode or content of BlazeTV or the total number of episodes or amount of content to be broadcast." However, in good faith we have refunded you $53 dollars of your subscription for the remaining time and ended all access. We hope this resolves the issue. 

     

    Thank you, 

    BlazeTV

    Customer Answer

    Date: 01/05/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:01/03/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nov 17th, 2022, a renewal charge was filed on my account. I contacted the merchant to state that I needed a refund due to them not providing the services that I signed up for. I have asked them to reimburse, and they have refused. They are taking advantage of people after refusing to provide the service we bought. If they knew they were not to extend their media contract, they should have contacted their customers to provide that information so that no future charges would be made. I need a refund on this this charge of ****** and wish for my account to be permanantley terminated.

    Business Response

    Date: 01/03/2023

    BlazeTV states in our terms of use that "We make no guarantee as to the availability of any particular episode or content of BlazeTV or the total number of episodes or amount of content to be broadcast." We are a streaming service with multiple hosts and shows. A subscription of any kind on BlazeTV is for all our content not just one host or show, as we do not restrict access depending upon which host they watch. We have made an exception and accepted the credit card dispute from this customer. We have cancelled and refunded per this customers request. 

  • Initial Complaint

    Date:11/01/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was not notified about an automatic resubscription and did not find out until I had seen that my bank account had been charged. I am short on funds at the moment and I need that $99 dollars to pay my bills. I have cancelled all my subscriptions I have with other businesses related to my financial situation as well. I need the entire $99 back immediately and my subscription cancelled.

    Business Response

    Date: 11/15/2022

    ********************* contacted our customer service department on Sunday 10/30 during our closed hours. His voicemail was returned on Monday 10/31 where he was promptly provided a cancellation and refund of the charge. Please see the attached refund information. 

     

    Thank you, 

     

    *********************** / Director of Customer Service

    ********************** 

Blaze Media LLC is NOT a BBB Accredited Business.

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