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Business Profile

Camper Dealers

Camp-Out Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Camper Dealers.

Complaints

This profile includes complaints for Camp-Out Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Camp-Out Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/22/2025

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sunday, April 13th, my husband and I went to Camp Out to purchase a 30A surge protector and a 30A pigtail. We spent a total of $141.99. On Saturday, April 19th, I went back to Camp Out to return the surge protector. The surge protector did not fit our requirements and we determined that it would be best to return the surge protector and look into another brand. The manager informed me that they do not take electrical returns and even cited that other places, like *********** don't either (after researching, I found out this is untrue). I asked the manager to cite where it says they don't accept electrical returns in their returns policy and his answer was "I don't have to." He then walked away from me. There also was no returns policy, or no refunds/returns sign visible anywhere in the business.

      Business Response

      Date: 04/22/2025

      Mrs ******** did come in with the surge protector stating there was a problem with the lid not correctly fitting on it. She wanted to return it. I explained that electrical is not returnable, as our store policy is "All sales final, No returns". I showed her that the lid fit properly, and I stated that if there was a defect, the manufacurer will  make the determination if I can replace it at no charge. That was not the case with this and in fact, she said she had already used the part. Our policy is clear and is posted on the wall. There wll no refund available.

      Customer Answer

      Date: 04/24/2025

       
      Complaint: 23237088

      I am rejecting this response because: The statement from the manager regarding the return policy is untrue. There is no "all sales final, no returns" sign clear and posted on the wall. If there was, he simply would've pointed to it instead of saying "I don't have to" when I asked for the returns policy. It seems that the manager is not going to take responsibility, but maybe now because of this complaint he will actually put up a sign. 

      Sincerely,

      ***** ********

    Camp-Out Inc. is NOT a BBB Accredited Business.

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