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Business Profile

Car Rentals

AAA Car Rental LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a vehicle from this company, I did everything that they asked me to do in terms of getting a refund for my deposit. I waited for the time period that they said they would give me the deposit back. When I asked about it they made up a story about me having an unauthorized driver and smoking in the car both things are not true and can be verified and proven through surveillance footage.

    Business Response

    Date: 01/16/2024

    There is no refund owed. Customer signed contract where it states no smoking in the vehicle and there are no additional drivers. Customer broke both of the rules. Signs are posted. 

    Customer Answer

    Date: 01/17/2024

     
    Complaint: 21041793

    I am rejecting this response because:
    The claims that the business is making that I smoke in the car are false as well as the fact that I was the only person driving the vehicle. There are several resources to prove both. I will not allow this company to steal my money like they have done to so many other people. I did not smoke in the vehicle at all. I was the only person driving the vehicle. They owe me my deposit back and are refusing to pay it. I am not the only person that has been scammed and defrauded by this company but I may have been the first to report it. I have no problem trying to get footage from the city or surrounding neighborhoods and business that I went to prove that I in fact have been the only person to drive the vehicle as well as no smoking. This is basically their word against mine and they are sticking to their false story. I only hope that whomever is in charge of investigating this complaint they will see the various other people who were victimized in the comments and etc.They claim that all of those people are lying too. Whether this leads to me getting the justice I know I truly deserve I at the very least hope you do your part to look into the poor business dealings of this company so that they cant do this to anyone else.  
    Sincerely,

    ************************************

  • Initial Complaint

    Date:03/07/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 2-2023 to march 3. 2023 Price was suppose to be ***** and 200 deposit if you are local ****** deposit if were out of town.I am local and I got a car that was not right I was the total was 500 I paid 405

    Business Response

    Date: 03/07/2023

    To Whom It May ****************************** to the complaint from ***********************************. ******************* car was due to return at 5:52pm on March 3,2023.  She was charged a late fee, charged for smoking in the vehicle, and no return of the key. ****************** was explained to at the time of the rental and she also signed a contract stating all the rules and regulations. She owes us a late fee, another days charge, detailing fee for smoking in the vehicle and a fee for not returning the key. We have reached out to the customer to try to get our key back  and she has yet to respond. We do have pictures of how she left the car, including ashes and trash. If you need pictures we will be happy to send them to you. Per our contract when customers violate the rules there are no refunds. The policy is on the wall. It was also told to her verbally and she also signed a written form. 

     

    Thanks,

    *******

    Manager

  • Initial Complaint

    Date:11/10/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was on vacation in ********* but because I missed my flight and had to fly in on a later flight into *****, i missed my reservation for my car rental so unfortunately due to that I ended up finding aaa cash car rental company and went to rent a car..I paid the deposit which was $400 and $300 for the days..later that evening I reached out to the rental company so i could pay another deposit to take the car out of the state of the state of *********..the lady texted me the amount to send via cash app for the second deposit and I sent it..i extending the rental a few more extra days and sent the extension payments via cash app every time so i have the proof of all of these transactions that were made.. i returned the vehicle the day before i was flying back home..i get to the company and inquire about the deposit and they said it would be sent to my cash app in a few days..i flew home and called to inquire again about *********** and the rude, disrespectful woman that answered the phone told me that we lost our deposits because we took the car out of state..now how is that possible if i have text messages between me and that same lady about the deposit to take the car out of state and it being sent to her through cash app which i have all the proof..text messages, ALL of the cash app receipts, and tons of other proof..this lady told me to get the f**k off of her phone, hung up in my face and blocked my number and every other number i tried to contact this company from..after I realized that this lady stole my money i was back in ********..i read the reviews about this company after not being able to reach these people about my money and literally every other review is the exact same story..keeping peoples deposits and making up anything they can as a reason..thats the whole scam and its tons of other victims that are going through the same thing with them..i have every piece of proof..I kept everything..this lady literally lied and stole my money

    Business Response

    Date: 11/14/2022

    *********************** had rented a Chevrolet Malibu at our location on 10/1/2022.  He was in a bind because the only form of payment he had was cash and a prepaid debit card, forms of payment that are not usually accepted by rental car companies.  The Rental agent explained to him that if he decides to leave the state, additional deposit will be required.  ************ did pay additional deposit to take the car to **********.  Under NO circumstances, we allow our rental vehicles to go to ******.  Unfortunately, ************ had taken the vehicle to ******.  It is apparent from our records and confirmed by the border patrol cameras that ************ had crossed into ********, ****** (Exact address of where the car was stored was Avenida *************************, ********, BCN)  At the time of the rental, the customer acknowledged that the car will stay in the ******************* only, and therefore his deposit is void.  Furthermore, he was advised that he will not be getting his deposit back at the time of the return.  The older woman (his mother, perhaps) that accompanied him became combative and continued to call, threaten and harass the employees of AAA Car Rental for days after the return of the vehicle.  If the renter himself wants to reach out to us, we will gladly rectify the situation in an amicable and friendly manner.  Please see the tracker information attached to prove the customer crossed into ******. 

    Customer Answer

    Date: 11/14/2022

     
    Complaint: 18382975

    I am rejecting this response because: this lady clearly is a scam artist..on one response for a complaint that I filed they said we didnt have permission to leave ********* and that we were supposed to stay local. Now they sent these falsified gps locations that also werent from memy ****** maps literally has every location from when I rented this car..she went even a step further to show that i was driving in the middle of the night which is another absolute lie that i can prove..Legally because of an eye condition I suffered from a car accident..i have documenteds stating that and my ****** maps thats shows the truth..these people are lying Thieves and will say anything they can to keep peoples money..

    Sincerely,

    ***********************

    Business Response

    Date: 11/18/2022

    It has been proved beyond reasonable doubt that this vehicle was not allowed to ****** and the renter took it across the border (please review the tracker information to confirm the vehicle was in ********, BCN).  With that said, the customer is not eligible for a refund.  I have pulled the recording from the day of the return where ************ is clearly communicated that he will not get his deposit back due to the vehicle going to ******.  The older woman  that was with him continues to call, send obscene text messages, threatening my employees, and submitting complaints on his behalf.  A harassment / disturbance report was filed with ************ Department  LLV221117036895 for ************************* of **************************************************************************, DOB 4/XX/1984 and 377-94-XXXX.  ********** is now looking into the reasons why customer when to ****** since there is a history of fraud offenses and drug offenses in ********.  All the paperwork has been forwarded to the ************ Dpt. 

    Offenses:
                         Group: FRAUD_OFFENSES
                         Categories: FRAUD
                         Offense #1
                         Offense Date: 02/27/2018
                         Court Description: CIRCUIT
                         Court Case Number: ***********-FH
                         Court Offense: RETAIL FRAUD-1ST
                         Court Statute: 750.356C
                         Court Disposition: DISPOSITION NOT PROVIDED BY SOURCE
                         Court Disposition Date: 04/10/2018
                         Court Costs: $500.00
                         Court Level/Degree: FELONY 

      Case Number: 163977-FH       Offense Date: 08/17/2016      
                         Offense: ORGANIZED RETAIL CRIME ACT VIOLATION      
                         Case Number: 163977-FH       Offense Date: 08/17/2016      
                         Offense: ORGANIZED RETAIL CRIME ACT VIOLATION      
                         Case Number: 170596-FH       Offense Date: 06/19/2016      
                         Offense: ORGANIZED RETAIL CRIME ACT VIOLATION      
                         Case Number: 18001388-FH       Offense Date: 08/02/2017      
                         Offense: CONTROLLED SUBSTANCE-POSSESS NARCOTIC/COCAINE < 25 GRAMS      
                         Case Number: 18001388-FH       Offense Date: 08/02/2017      
                         Offense: RETAIL FRAUD - 1ST DEGREE      
                         Case Number: 18266461-FH       Offense Date: 02/27/2018      
                         Offense: RETAIL FRAUD - 1ST DEGREE 

        The customer used a pre-paid card that is really high risk with a  low credit score and background liability check.

     

AAA Car Rental LLC is NOT a BBB Accredited Business.

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