We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Window Tinting

Desert Tint Auto Glass, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Window Tinting.

Complaints

This profile includes complaints for Desert Tint Auto Glass, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Desert Tint Auto Glass, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/28/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went into Desert Tint to get my old tint removed and replaced with new tint. Four days prior I was quotes $555 total for evolve tint and removal. ***** is who I talked to both times and told me the cost would be $800 total an not $555. We agreed on a total of $700 for everything on 4 May. The 11th of May I went back in because of bubbling tint on all of my windows. The girl said she only saw issues with the front passenger windows so they replaced the tint. I reluctently left with just those two done. On the 24th I went to Desert Tint on **************** and ***** both said I had to go to the original location despite the warrenty saying I had to. Once I arrived the same girl from the second time helped me out again. She took notice of the bubbles that I tried showing her the second time. While I was waiting for them to fix the issues I noticed the boxes of tint they had on there shelves and none of them were Evolve that I paid for. While I waited several other customers were told they would get Evolve tint. They only have CIR, CXP and HP on there shelves. They are selling one product which is more expensive and giving customers another product which is significantly cheaper. Each Desert Tint quoted me different charges none of them have there prices listed on there walls. Interested to figure out why both other locations told me I had to come here even though they're the same business and used the same tint film

    • Initial Complaint

      Date:05/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 05/19/2024.I put my trust in the shop to do a chrome delete on my Brand New Traverse with less than 200 miles in it.Before I did the service I wanted to verify they remove the grill to do a proper wrap they said YES, which they didnt and the guy lied directly to my face when I asked him upon pick up, the job was never finished due to running out of material and after inspecting they wrap is over lapped, cuts are not straight so you can see the chrome everywhere on the grill, some trim pieces are pealing on the edge. I now have to spend additional money to have it removed and redone, the shop Advertises certified wraps I would like to see the certification's unless its false advertising.

    • Initial Complaint

      Date:10/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My leather dashboard was destroyed after Desert Tint neglected to protect my dashboard while installing window tint. The manager agreed to handle damages and arranged for repairs with a local *** dealership. After repairs were completed, Desert Tint only paid part of the agreed upon repair cost leaving me to pay the balance in order to recover my property. *****, who is the manager at the Desert Tint location, became combative with the service manager at *** when pressed for the remainder of payment. Over a three week dispute, *** refused to release my property until the total balance was paid. I also sent certified mail to the business which was not accepted and returned. Desert Tint is avoiding all measures to prevent paying for damage to my vehicle totaling over $7k. ***** has not provided any owner information which leaves the question if the owner actually knows what has occurred.

    Desert Tint Auto Glass, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.