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Business Profile

CBD Products

BioHeal CBD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CBD Products.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 111 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I seen a add for this product stating that 1 bottle of CBD gummies were *****. I placed my order on 01/04/2024. when I received my order. The amount charged to my account was ****** and *****. I sent a email stating that I only wanted 1 bottle for *****. The advertisement is misleading. all I ask for it a full refund and A prepaid return label. they told me that I would have to pay for shipping it back to Them But I don't think I should have to pay. because of their misleading add. please help me resolve this so I can get a full refund ASAP. Thank you

    Business Response

    Date: 02/02/2024

    Hello,

    We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 

    As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

    Rest assured, the account is canceled and you won't receive any further charges. 


    Thank you

  • Initial Complaint

    Date:01/31/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some diabetic medication from an add I saw on ********* I ordered two bottles, because it was buy one get one free. They charge me twice. I contacted them about that. They did refund the money for one bottle. When the medicine arrived it was sleeping medication, and it was CBD gummies, not pills. I told her I wanted my money back since they did not send the right medication. I had opened them already, because the label was not clear. I didn&#**;t realize it was the wrong medication at first. I would not have opened them if the label was clear. They told me I would need to have the bank on the phone for a conference call with them in order to get the refund.

    Business Response

    Date: 02/02/2024

    Hello,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
     
    As a gesture of goodwill and as a one-time exception, we went ahead and issued an additional refund of $59.75 effectively reimbursing the full amount of the refund, today. You can expect to see the refund reflected in your account within **** business days.  This refund aims to rectify any inconvenience you have experienced and provide a fair resolution to the matter.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

    Customer Answer

    Date: 02/06/2024

    The money has been returned to my  bank account. Thank you for your service. *************************;

    Customer Answer

    Date: 02/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

     

    The money has been returned to my  bank account. Thank you for your service. *************************;

    Sincerely,

    *************************

BioHeal CBD is NOT a BBB Accredited Business.

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