Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never authorized (to my knowledge) for the second shipment to be sent and billed to my account. I want the amount to be refunded. I will send the shipment back for a refund. From the reviews..i am not the first one to be scammed by this company.

  Business Response

  Date: 02/22/2024

  Hello *****,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number FGD-MFTKM-975 and ORDERLD I tired to cancel within 30 mins for purchase and was told to wait until it arrived and send back. On arrival I sent it back unopened. When I called on 1/24 and again on 1/30 about a refund two separate agents told me that the items were received and they were being "clensed" . The gave me a received confirmation number of 6448B72FF7. Today they are telling me they need a tracking number and are refusing my refund after the two agents gave me confirmation of return and assurance that my refund would be processed.

  Business Response

  Date: 02/21/2024

  Hello,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  We issued a refund of $258.77 via E-check today. Please allow up to 7-10 business days for the e-check to reflect in your email address ( *******************). This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, ************. Within the email, you will have the option to either Direct Deposit or Print an e-check. 
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you
  
  

• Initial Complaint

  Date:02/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was lead by an add from this company with picture of Dr. ** who we deeply respect as to the benefits of getting CBD Gummies. The first shipment I was billed ACH ****** for buy 3 get three which amounted to a 6 month supply. While a few weeks later I was checking my account and noticed another ACH debit for the same amount and in a few days I received another package with 6 more jars.After further review the best I could, this company is fradulent and I have notified my bank as well. I want a full refund for false advertising under the guise of endorsed by Dr. ***

  Business Response

  Date: 02/19/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next **** business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

  Customer Answer

  Date: 02/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/13/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  automatic renewal charge to credit card.

  Business Response

  Date: 02/14/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next **** business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

  Customer Answer

  Date: 02/14/2024

  As of this morning, I received an email from bioheal they are refunding ******back to my credit card    will see

  Customer Answer

  Date: 02/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered these gummies because they are supposed to help lower my AC1. This was on January 7, the problem was they took it upon themselves to charge me double. They had also sent me an email stating that my first order had been shipped. I finally called my bank on the 16th of January to start a dispute. They said they would not refund me any money even if I sent back their product. ******** who was my bank's adjustor, could not get them to send me the money either, all they did was give her the runaround. I finally quit calling ******** because she also was getting upset over this company that would not provide her with a manager or refund me my money. So at this moment in time, I have their gummies and no refund for the second order that I did not request. BioHeal CBD, owes me 397 dollars and change. Is there anything you can do so I can get my money back? Thank you *****************

  Business Response

  Date: 02/16/2024

  Hello,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you

  Customer Answer

  Date: 02/19/2024

   
  Complaint: 21287855
  
  I am rejecting this response because: They have told me for the last several attempts I have made with them and also my dispute agent from my bank.  She has contacted them four times I my self over six times and they just keep me and my dispute agent that the same thing, they have sent the request to the payment center.  This has been going on now for close to two months.  I would like a personal check for the amount of ****** or what they promised me of a refund of 200 dollars.  I would like a personal check please.  The have always told me it takes 3 to 7 business days for their response, I have yet to see anything. The also said that the e-check would come from Check.Book.IO, which up to now 2 months later no such thing. They also tell me to check my junk, and spam folders, which I am very care in reading all my email junk, or spam.  So I don't agree with their action.  Please can you have them make me a personal check for the ****** or the 200 they have said they would refund.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/06/2024

  Hello,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. 
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an e-check. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you
  
  

  Customer Answer

  Date: 03/18/2024

   
  Complaint: 21287855
  
  I am rejecting this response because:
  

  I was hoping, because you had talked to them, they would have sent me my refund, but as of now still no money.  I have been waiting for over three months now and all they seem to tell everyone is that it was sent to the payout department, as they told you.  I recall over the six times I called them, hearing in the background listening to all the customers complaining, and I am sure they didn't get their money back either.  I asked to talk to their manager which I never did get to.  ************ just ripped off many people and I was one of them.  

  As the BBB, I was hoping you could get something done, but they didn't listen to you either.  I want a full refund of 398.76  if at all possible.  Thank you for your effort.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/19/2024

  Hello,
  
  We would like to apologize for the delay that has taken place to refund your money for BioHeal CBD products. There have been some problems processing a refund. This is a banking issue that we are still working on.
  
  We are doing the best that we can to fix the problems, and assure you that you will receive your refund as soon as possible. This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you for being patient with us and be assured that we value you as one of our top customers.
  
  

  Customer Answer

  Date: 03/20/2024

   
  Complaint: 21287855
  
  I am rejecting this response because: I am sorry but they have told you the same thing the last time, that it was sent to the billing department and up until now, being three months, all I have gotten is the run-a-round.  They told that to me several times, they told that to my bank manager, they have told you that now; twice, and I am still with no money.  Please don't let them tell you again they are going to send it to the billing department!!  Please ask for a check or money order; something!!
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/21/2024

  Hello,
  
  We would like to apologize for the delay that has taken place in refunding your money for BioHeal.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you for being patient with us and be assured that we value you as one of our top customers.
  
  Yours Sincerely,

  Customer Answer

  Date: 03/21/2024

  I want to thank BBB for helping me get my money back. I finally received an ******* this morning and I was able to print it out and deposit it.  Thanks again for all your help. 

  *****************

• Initial Complaint

  Date:02/13/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 bottles in a buy one get one free offer on 1/31/24, for $59.00 and was billed $143.39 instead!! I just want a credit for the $84 overcharge but I am getting a complete run-around by this company, and am getting nowhere fast. I used a ************** credit union debit card to pay for this & am getting no help from them in a dispute for the charge either!! Right after I ordered, I received an email stating my order would ship soon and I was being billed $143.39!! I emailed back, that I did not authorize a $143.39 order & to cancel order & do not ship. Two days later they shipped anyway. I contacted them and asked to cancel shipment en-route & they said they could not do it, right after I had just called the **** who told me they could. Then ************** ended the dispute with a final resolution that nothing was wrong with the order!!! I couldn't believe it!! I sent them attachments of the email I sent telling them to not ship & cancel the order 2 days before they shipped!! Then Bio **** said they will give me 50% off if I do a 3 way call with **************, because they wanted to confirm the dispute was closed before issuing any refund or credit, & when I contacted ************** they said they WILL NOT DO 3 way calls!! I then told Bio Heal I could email a finale resolution to them, and could not get an emaill address to send it to! So, I get no 50% off, and am out about $84!! Thank you BIO Heal & ************** for NOTHING!! At this point I'd settle for 50% off the $143.39

  Customer Answer

  Date: 02/14/2024

  The main complaint is not delivery issues, it's being overcharged!!

  Business Response

  Date: 02/14/2024

  Hello *****,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  We went ahead and issued a full refund as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you
  
  

  Customer Answer

  Date: 02/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 2/12/2024, at 11:10 am, I ordered from Bioheal the *** gummies that were on the Dr. ************** The ad said buy 3 get 2 free. I ordered and paid with a credit card for the buy 3 get 2 free. When I hit the button to order it said I ordered but didn't give me the usual info. like total amount charged to my credit card. I received an email at 11:39am that showed a charge to my credit card for ******, it should have been less than ******. order number is C3680B0606. I called the number listed at 12:02 and talked to *****. I asked how it could be so high and she said it was ***** per bottle, I told her that it says on the ad buy 3 get 2 free, She could not explain why the ad said buy 3 get 2 free so I told her to cancel the order and she said she could not cancel the order, it had already gone to shipping department (we are talking not even an hour later). I received a call from my credit card company saying that they declined a charge of ***** from the above company and wanting to know if I approved it. I said no and called the bioheal customer service again at ******* and talked to *****. I asked what the charge was for and he said for cbd oil. I told him I did not order that and he said it was declined anyway. I told him I wanted to cancel the order and he said the same thing ***** said that he could not cancel the order. I got another notice from my credit card company that Bioheal tried to charge another *****. I called Bioheal customer service again at ****** and talked to ***. He said pretty much exactly what the other two said and I told him I wanted to cancel the order and he said he couldn't cancel and I said when I received the order I would return it within the 60 days and he said that it was 30days and it had to be in the same package unopened bottles. I told him that the ad says 60 days no questions asked and he said no it is 30 days and only unopened bottles would be accepted. How are you supposed to try the product and not open a bottle?

  Business Response

  Date: 02/14/2024

  Hello *****,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a one time courtesy, we went ahead and issued an additional refund of $98.78 as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you

• Initial Complaint

  Date:02/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some gummies for $58 but an additional $198 was charged to my card. I reported it as a fraud. The gummies did not cost $256. I am not sure what the charge of $198 was for but I am returning the items when I receive them. I don't want them nor anything to do with a company that overcharged me by $198.

  Business Response

  Date: 02/09/2024

  Hello ****,

  We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.
  
  We apologize if the pricing structure was not clearly communicated during your purchase. We display the discounted price on our packaging to highlight the savings customers can enjoy by purchasing larger packages.
  
  As a one-time courtesy, we went ahead and issued a refund of $258.77 today. You should see a credit in your account in the next **** business days.
  
  Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.
  

  
  

• Initial Complaint

  Date:02/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received CBD Gummies which I ordered on ******** from BioHeal CBD. After ordering my Doctor did not recommend so when received on January 26, **** returned to address on box. I did not receive invoice when ordered but noticed not only was I charged the $59.99 but an additional $198.78 for I do not know what. The charges on my credit card was from ******* ** but Gummies received was from ********* which made me suspicious. Sent letter with returned gummies to ********* PO Box and asked for refund. On Feb 6 sent email found online and asked for refund to date no response from anyone and no refund to my credit card.

  Business Response

  Date: 02/08/2024

  Hello,

  We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.
  
  We apologize if the pricing structure was not clearly communicated during your purchase. We display the discounted price on our packaging to highlight the savings customers can enjoy by purchasing larger packages.
  
  As a one-time courtesy, we went ahead and issued a refund of $258.77 today. You should see a credit in your account in the next **** business days.
  
  Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.
  
  

  Customer Answer

  Date: 02/08/2024

  I wish to keep this case open until funds have been returned at which time I will close my case.  This was a very sketchy transaction as the charges made to my credit card was from someone or some Company in ******* ******* and the product which was shipped was from a Company out of *********.  There was no invoice after I ordered the product which I thought was $59.99 not an additional $198.78.  There was no invoice either when the product was received.  When I initially tried to contact the Company to cancel any order I went back onto ******** where I seen the AD and I contacted what I thought was the Company I ordered from.  When I contacted them they told me they had no order for me which made me even more suspicious.  Also there was no physical address for the Company on the shipping box but only a PO Box so it even harder to contact anyone in the Company who put the AD on ********.  After I ordered the $59.99 product it appeared any AD disappeared off of ********.  This was a very shady transaction and that is why I will continue to daily monitor my credit card statement and advise as to if I receive my full refund and am satisfied.

  Customer Answer

  Date: 02/09/2024

  Today is February 8, **** and I just checked with my ******************* and there has been no credit to my credit card from BioHeal CBD yet.  I understand it could take up to 5 days or sometimes more but want to keep all parties up to date.  I will continue to monitor my account and await my refund.

  Customer Answer

  Date: 02/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/07/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged for a product that I did not want and "Refused Delivery" of the product. I did not want the product, did not open it and returned it to the post office. There were no terms on how to return when I purchase the product since I did not open the package.The amount I am disputing and would like to be refunded is for $198.78

  Business Response

  Date: 02/08/2024

  Hello,

  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you

  Customer Answer

  Date: 02/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************