Reviews

Review Details

• Review fromRick M

  Date: 02/12/2024

  1 star

  Rick M

  Date: 02/12/2024

  Hello Sherry here just wanted to let people be very careful about this company when you order for just one bottle for $39.98 free shipping it fake promo you will be charged for five bottles for $198.98 when you thought you paid for one bottle.

  BioHeal CBD

  Date: 02/15/2024

  Hello,
  We sincerely apologize for the inconvenience that this situation has caused you. Regrettably, we are unable to find any records of your account within our system. To expedite the resolution of this matter, we kindly request you to provide us with essential details such as your account name, number, order ID, or any other relevant information. This will enable us to promptly address your concerns and provide a satisfactory solution. Thank you for your understanding and cooperation.

• Review fromJanine G

  Date: 02/08/2024

  1 star

  Janine G

  Date: 02/08/2024

  I had a similar experience. Was way overcharged and when I called the Las Vegas customer service number, I argued with the representative until I finally was given an address to return the product to. However, I NEVER RECEIVED the refund. I will never order products via advertising on ********. I learned my lesson.

  BioHeal CBD

  Date: 02/12/2024

  Hello Janine,
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
  We went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  Rest assured, the account is canceled and you won't receive any further charges.
  Thank you

• Review fromJanette T

  Date: 02/01/2024

  1 star

  Janette T

  Date: 02/01/2024

  I chose the promo "buy 3 bottles + 2 free, and free shipping." Only because of this promo that I decided to make my purchase. But, I was surprised to find out that I was charged $238.54. When I called the customer service, the rep told me I simply bought 5 bottles. The amount does not sum up to 5 bottles! So, I said no. He then talked me into giving me freebies and account credit. However, when I insisted that I wanted them to cancel my order, I was told that it cannot be canceled anymore since the product has been already shipped, which is unlikely because I just placed the order 1 day ago.
  By the way, their customer service is based oversees. When I called their hotline number, the line was not clear, there were some noises at the background and I can hardly understand the guy. I want my refund!
  To those who are contemplating to buy from BioHeal, PLEASE STAY AWAY FROM THIS COMPANY AND THEIR FAKE PROMO!

  BioHeal CBD

  Date: 02/08/2024

  Hello Janette,
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
  A a one time courtesy, we issued a refund of $238.54 via E-check today. Please allow up to 7-10 business days for the e-check to reflect in your email address (************************). This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, checkbook.io. Within the email, you will have the option to either Direct Deposit or Print an e-check.
  Rest assured, the account is canceled and you won't receive any further charges.
  Thank you