Business Profile
CBD Products
BioHeal CBDThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.05/5 stars
Average of 63 Customer Reviews
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Review fromDAVID S
Date: 02/29/2024
1 starDAVID S
Date: 02/29/2024
I recently purchased this product (CBD Gummies) which is supposed to promote healthy sleep, reduces aches and pains, and enhances focus.
I did take them for about three weeks, I did not feel any change whatsoever. I was charged $200 USD for the product, at the fourth week I received another shipment of 5 containers and I was charged another $200 USD. I called the company and they told that I had purchased a subscription for a shipment once a month. I tried to get a refund several times and the lady stated she could only refund 50% .
This company is a SCAM, DO NOT buy from this company, it is deceiving and a complete fraud.BioHeal CBD
Date: 03/06/2024
Hello David,
We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youReview fromDebra P
Date: 02/29/2024
1 starDebra P
Date: 02/29/2024
This company charged 248.00 to my bank account. The ad stated. 48.00. I am filing a fraud complaint with my bank.BioHeal CBD
Date: 03/06/2024
Hello Debra,
Our apologies that you misunderstood the offer. The deal is $238.54 for 3 bottles so each bottle is $79.51 for the BioHeal CBD Gummies. We are including 2 free bottles in that package so that brings the price down (divide $238.54 by 5) to $47.70 for each bottle.
We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.
Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youReview fromBill G
Date: 02/27/2024
1 starBill G
Date: 02/27/2024
When I purchased the BioHeal CBD Gummies for diabetes, what I had received was in a significantly smaller bottle than what was shown on their advertisement. I was charged $119.49 and was bought as a one time purchase back in January 2024. I checked my bank account today and notice another charge in the amount of $119.49. I was not under the impression that I had signed up for a subscription for this product, nor do I want one. I’m demanding that any subscription with me is canceled and the $119.49 be refunded!BioHeal CBD
Date: 03/04/2024
Hello Bill,
We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youReview fromGerard S
Date: 02/25/2024
1 starGerard S
Date: 02/25/2024
BIO HEAL CBD company is a ripoff organization. I ordered some of their product to try. It did nothing in the 30 days. I ordered a six month supply. After one month they sent me another six months supply without my authorization. If you choose to do business with this company use a prepaid VISA/Credit Card with very little amount on it so they can not rip you off. Their customer support service is a joke as they can barely speak English. STAY AWAY FROM THESE GUYS!BioHeal CBD
Date: 02/27/2024
Hello Gerard,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days.
Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.Review fromMary D
Date: 02/25/2024
1 starMary D
Date: 02/25/2024
Hello-
I purchased 5 bottles of this product based on what I thought was a recommendation of a Dr. they included in their ad, who I respect very much. I thought they were selling a promotion of approx $40 for 5 bottles. There was no subtotal page that broke down the fees, once I hit next, it said the purchase was completed. Later I saw they took almost $200 from my card. I received the product in the mail yesterday, 2/24/24 and the ingredients are nothing like what was promoted. I tried to email the company to ask about how to return them and the email came back as non deliverable. So I called the phone number and I could hear so many people talking in the background, and they started by asking me for personal info. I said I just wanted the return instructions and they would not answer until I gave my personal information, so I hung up. I feel this entire transaction was deceptive and false advertising. I want to return this product for a full refund and want to make it clear I don't allow any further transactions from this company, however, neither the email or phone # worked.BioHeal CBD
Date: 02/27/2024
Hello,
We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.
We apologize if the pricing structure was not clearly communicated during your purchase. We display the discounted price on our packaging to highlight the savings customers can enjoy by purchasing larger packages.
As a one-time courtesy, we went ahead and issued a refund of $198.78 today. You should see a credit in your account in the next 5-10 business days.
Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.Review fromArmando N
Date: 02/23/2024
1 starArmando N
Date: 02/23/2024
Purchased a ONE time thing, they ended up charging me a months supply and an oil. They also charged me again this month for something I did not approve. I called and she said it was too late for me to cancel or return. I told her I would contact my credit card and submit a complaint. Extremely rude and zero Customer service. After a long dispute, she finally agreed that I would need to pay for the shipping and return and then they would refund my card for an UNAUTHORIZED charge. Complete ** and fraudBioHeal CBD
Date: 02/27/2024
Hello Armando,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $159.85 today. You should expect to see the credited amount in your account within the next 5-10 business days.
Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.Review fromNancy B
Date: 02/22/2024
1 starNancy B
Date: 02/22/2024
The product was not the same as what was being sold by Dr. Oz. It had sugar in it and artificial colors. It also was for sleep. Three bottles at 3999 each and two free then it was 198 and change when I called the representative she said I ordered at 79..99 for each three bottles and 2 free free .There was no promo for that for that 79.99 per bottle. I I called. They canceled out my account and said they could not refund me. They were very sorry but this company appears to be fraud and it needs to be stopped. I called my bank and talk to them because we did have a dispute and I did order but I did not order what they sent me is very concerning that others who really can’t afford but want to lose weight is being falsified by this company. Please get my refund. Thank you!BioHeal CBD
Date: 02/26/2024
Hello,
We hope this message finds you well. We recently received your complaint regarding the refund request you submitted for your recent purchase. We understand your frustration and apologize for any inconvenience caused.
Unfortunately, we are unable to process your refund at this time. It appears that you have already filed a dispute with your financial institution or payment provider. Once a dispute is initiated, the matter is taken out of our hands, and the resolution process is managed by the respective financial institutions involved.
We recommend reaching out to your financial institution or payment provider to inquire about the status and progress of your dispute. They will be able to provide you with the most accurate and up-to-date information regarding the refund process and any potential reimbursement.
We understand that this situation may be disappointing, and we sincerely apologize for any inconvenience caused. Should you have any further questions or concerns, please don't hesitate to reach out to us. We value your satisfaction and will do our best to assist you within the constraints of the dispute resolution process.
Thank you for your understanding and patience.Review fromMelissa P
Date: 02/20/2024
1 starMelissa P
Date: 02/20/2024
They deserve less than 1 star! They advertise falsely as being a lower price and get one free then charge you 4x the price and you have no control over it. They then send you the product which looks like it has a homemade label on it. Then when you call, ***** *** ******* closest relative is on the other line just repeating the same thing over and over. You then have no proof of the purchase other than your bank account being lower than its supposed to be. I have no idea if they will even do an autoship which I was very careful to keep checking the no thanks boxes. Lies and scams!BioHeal CBD
Date: 02/23/2024
Hello Melissa,
We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.
We apologize if the pricing structure was not clearly communicated during your purchase. We display the discounted price on our packaging to highlight the savings customers can enjoy by purchasing larger packages.
As a one-time courtesy, we went ahead and issued a refund of $143.39 today. You should see a credit in your account in the next 5-10 business days.
Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.Review fromCary T
Date: 02/17/2024
1 starCary T
Date: 02/17/2024
Thought I was getting one bottle for 39.98 and then a charge of 198.78 for 5 bottles showed up on my bank statement. I have taken one bottle, and it does nothing but put me to sleep... false advertising about curing diabetes and pain.
Now i received another charge for 5 more bottles and 198.78charge, which I'm disputing with the bank and changed my card.BioHeal CBD
Date: 02/23/2024
Hello Cary,
We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.
We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days.
Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.Review fromPenny M
Date: 02/14/2024
1 starPenny M
Date: 02/14/2024
I thought I was ordering one bottle of CBD gummies. I was shoocked to fine they had charged my card for 5 bottles and then 2 bottles of CBD oil. The website is set up to trick buyers. I never got an invoice before the order was charged to my card. I called immediately after it was posted to my card and was told it was to late to cancel order, although it had only been a matter of minutes. I have not been able to get an address for returns. I am on a fixed social security income and they used up my money for bills. I was told they would credit my account a discount but never got that. I do not want this product. And I want a refund. I have reported this to my bank.BioHeal CBD
Date: 02/20/2024
Hello Penny,
I hope this message finds you well. We have received your complaint regarding the refund for your recent purchase, and we sincerely apologize for any inconvenience caused. We understand your concern about the current situation, and we want to work together to resolve this matter efficiently.
We acknowledge that you have already contacted your bank regarding the issue, and we appreciate your proactive approach. To ensure a smooth resolution, we kindly request that you contact us directly in conjunction with your bank. This collaborative effort will allow us to verify the status of any ongoing disputes or determine whether a dispute has been filed.
Rest assured, the account is canceled and you won't receive any further charges.
Thank you
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