Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered some CBD gummies and was over charged so they told me to return the package and I would get a refund.This took place November 2023.I have called them multiple times and just got the run around. I have emails going back & forth asking where my refund is and they claim they could not refund my card that was charged so an e-check had been sent. To this day I have not got any type of resolution.**** *****

• Initial Complaint

  Date:07/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan. 2nd 2024, I ordered 3 bottles of H31363237****30333537Hs. Order# **AA512686. Order was received and accepted. This is the only purchase that I agreed to and accepted. The charge was $ ******. On Feb. 6th 2024, I received another shipment which I did not authorize, so I contacted them at their 888 number. I explained that I did not want the shipment and to cancel my account and any future orders. They gave me RMA# ***D6D1**CF0 and REF# ****-FA1567, I sent the product back to their ********* location. They gave me a refund. However, they ended up charging my credit card on Feb. 6th 2024 - ****** twice totaling ******. I tried to dispute the charges with my credit card company and the Merchant made up lies that I never contacted them and they never received the return. Bottom line is I accepted 1 shipment and was charged 3 times. This company is total bogus and a scam. I am owed ******. On my credit card statement, H313731373633**323137H, on 2/6/24 charged my card ******, credited my card ******, charged my card ******. If they claim I never contacted them, then how did I receive a RMA number and why would they credit my card at all? They obviously charged and credited my card several times to complicate and confuse the issue. Also, they use bogus advertising - ********* article - Fact Check: CBD Gummies in ad have no relation to ******************** or contestants. Published July 29, 2021.

  Business Response

  Date: 07/17/2024

  Hello,
  
  We hope this message finds you well. We recently received your complaint regarding the refund request you submitted for your recent purchase. We understand your frustration and apologize for any inconvenience caused.
  
  Unfortunately, we are unable to process your refund at this time. It appears that you have already filed a dispute with your financial institution or payment provider. Once a dispute is initiated, the matter is taken out of our hands, and the resolution process is managed by the respective financial institutions involved.
  
  We recommend reaching out to your financial institution or payment provider to inquire about the status and progress of your dispute. They will be able to provide you with the most accurate and up-to-date information regarding the refund process and any potential reimbursement.
  
  We understand that this situation may be disappointing, and we sincerely apologize for any inconvenience caused. Should you have any further questions or concerns, please don't hesitate to reach out to us. We value your satisfaction and will do our best to assist you within the constraints of the dispute resolution process.
  
  Thank you for your understanding and patience.
  
  

• Initial Complaint

  Date:04/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have askfor a refund on product returned unopened to them by **** for the past 6 months. Emails back to about the refund as a one time, they will do it. Nothing happens, now after 6 months I am told no RMA number no refund. I was never given one back in Nov. 17, 2023. It takes 6 months after the return to them to ask about a rma number... I ask now what to there care department, a supervisor will call you back, no call back...

  Business Response

  Date: 04/25/2024

  Hello ******,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  A a one time courtesy, we issued a refund of $198.78 via E-check. Please allow up to 7-10 business days for the e-check to reflect in your email address (EMAIL). This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, checkbook.io. Within the email, you will have the option to either Direct Deposit or Print an e-check. 
  
  Rest assured, the account is canceled and you won't receive any further charges.

   

  Thank you

  Customer Answer

  Date: 04/27/2024

   
  Complaint: 21612939
  
  I am rejecting this response because: YOU HAVE SAID THIS BEFORE AND NOTHING HAPPENS.  I WILL WAIT ANOTHER 10 DAY AND SEE.THEN WE WILL GO FROM THEIR.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/02/2024

  Hello,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you

  Customer Answer

  Date: 05/17/2024

   
  Complaint: 21612939
  
  I am rejecting this response because: AFTER TWO WEEK NOTHING HAPPEN, NO E CHECK..

  WHAT IS E CHECK. THEY HAVE TOLD ME THE SAME THING THREE TIMES NOW BUT NOTHING EVER HAPPENED, ONLY STALL AND STALLING.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 06/01/2024

  STILL NO SO CALLED E-CHECK TO MY EMAIL AND THEY JUST SAY,  WILL CHECK WITH THAT ***** AND CALL YOU

  THAT WAS THREE WEEKS AGO..

  WILL NOT RETURN MY CALLS.

  Business Response

  Date: 06/18/2024

  Hello,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. We understand the inconvenience this has caused you and would like to assure you that we are taking immediate steps to rectify the situation.
  
  The delay in issuing your refund was due to an unforeseen internal issue that temporarily affected our refund processing system. Please accept our sincere apologies for any frustration or inconvenience this delay may have caused you.
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an Echeck. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1-10-2024 I was charged $119.49 for a second delivery of a product I didn't want from a company Greenvibecbd They agreed 6 times to refund $99.49 (minus $20 restocking fee) to my email but in each case did not. account # is ********** There phone # is ************** or ************** email ********************************** or ******************** After all this ****** I deserve the full refund of $119.49.I would appreciate your help with these irresponsible people.

  Business Response

  Date: 04/17/2024

  Hello,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you

  Customer Answer

  Date: 04/22/2024

   
  Complaint: 21579065
  
  I am rejecting this response because:I have been pursuing a refund for this product for months and have gotten the same response about 6 times that they will refer this matter to the billing ***** for resolution. In all cases I have receive nothing from this ****** black hole ) therefore I have absolutely no confidence there  will be any different response now. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 04/24/2024

  Hello,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. We understand the inconvenience this has caused you and would like to assure you that we are taking immediate steps to rectify the situation.
  
  The delay in issuing your refund was due to an unforeseen internal issue that temporarily affected our refund processing system. Please accept our sincere apologies for any frustration or inconvenience this delay may have caused you.
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an Echeck. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you

  Customer Answer

  Date: 05/09/2024

  I did deed respond and have been patiently waiting for some action to be taken. I have not heard back from BBB or Greenvibe so please reopen this complaint and pursue action for this aggregious injustice.

  Customer Answer

  Date: 05/09/2024

  I have received the same old run around from GreenVibe. More promises with no action. Would you please try to get them to be responsible.

  Business Response

  Date: 05/16/2024

  Hello,
  
  We would like to apologize for the delay that has taken place to refund your money for GreenVibe CBD products. There have been some problems processing a refund. This is a banking issue that we are still working on.
  
  We are doing the best that we can to fix the problems, and assure you that you will receive your refund as soon as possible. This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you for being patient with us and be assured that we value you as one of our top customers.
  
  

  Business Response

  Date: 05/22/2024

  Hello,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. 
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an e-check. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you

  Business Response

  Date: 05/23/2024

  Hello ****,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  We already verified that your refund of $99.49 through e-check was already submitted to your email address ( ******************** ) on 05/22/24. Kindly double check your inbox, spam and junk folders to look up the refund that we sent.
  
  Thank you

  Customer Answer

  Date: 05/28/2024

   
  Complaint: 21579065
  
  I am rejecting this response because: I was sent what was called an echeck for $99.49. I took it to my bank to deposit and they informed me that it was not cashable and recommended I ask for a real check sent to my home address. Please sent me a check so we can be done with this matter.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 05/31/2024

  Hello,

  E-checks are a new and faster way to send and receive funds; however, they are not the same as a physical check, and they are not meant to be taken to a bank. In the email you received from ********************* you were given two options for depositing the funds into your account.
  
  Option 1 is a direct deposit to your account; checkbook.io will request details for the account you want to deposit the funds to (the website is secure and encrypted); with this option, the funds are deposited within 1-3 business days.
  
  Option 2 is to print the e-check; you will endorse it as you would any other check, and you must use the "Deposit Check" option in your mobile banking app. With this option, the funds become available in your bank account immediately. Please follow the instructions in the email to access your refund.
  

  Thank you
  
  

• Initial Complaint

  Date:03/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an on line purchase from this company on 12/12/2023. Shipped on 12/14/2023. I was not sent what I ordered. In January I received another shipment. I had not signed up for additional shipments. I called 01/23/2024 to stop any further shipments and was told they would stop them. I was then told I could return the unopened product I had received, and I was given an address and a **** number for my return. My tracking number thru **** ********************** sent on 01/25/2024. I ***** heard from them. I called on 2/12/2024 told they had not received it when my tracking told me they had received it on 1/29/2024 @ 6:40 p.m. This was verified on their end. I was then told I would get a refund minus a 15% restocking charge. I would get $173.78. I was told I would get it by ******. I questioned this and was given some lame excuse because the card that was used billing/credit cycle had closed. Called again on 2/12/2024 asking where my echeck was. I was there was a delay of 7-10 more days. I called on 2/21/2024 still no check it would have to be referred to billing. During two of these calls, I was told that a supervisor would contact me. I still have never received a phone call or an echeck. I take responsibility for the first shipment I received; I would like my money back for the second shipment I did not request. I feel this company is acting fraudulent in nature. My email is **************** BBB system would not let me edit my email address. Although it is correct on the front page.

  Customer Answer

  Date: 03/28/2024

  Original order number D7CB259F8

   

  Business Response

  Date: 03/29/2024

  Hello,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you

  Customer Answer

  Date: 04/02/2024

   
  Complaint: 21497089
  
  I am rejecting this response because:

  This is the same response I was given twice over the phone at least a month ago.  I feel my concern is not being taken seriously.  This cannot be the first refund that this company has been asked to process.  
  

  I would like to know what information they need from their billing department to process my refund.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/05/2024

  Hello,
  
  We sincerely apologize for the delay in issuing your refund via e-check. We understand the inconvenience this has caused you, and we want to assure you that resolving this matter is our top priority.
  
  At this time, we are still awaiting updates from our department regarding the processing of your refund. Rest assured, we are actively monitoring the situation and expediting the process wherever possible.
  
  We understand the importance of timely resolution and the frustration caused by delays. Please know that we are committed to providing you with a resolution as soon as possible.
  
  We will continue to keep you informed of any progress and will promptly contact you once your refund has been successfully processed.
  
  Thank you for your patience and understanding in this matter.
  
  Sincerely,

• Initial Complaint

  Date:03/14/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered CBD Gummies 12/04/23 for $198.78. Order #1R4leif*GA5. Smelled horrible! Called to return product. Returned product to GREENVIBECBD, P.O.Box *****, Las Vegas, ** *****. RMA #E25ACEE483BA, Ref.#***F38604F. **** tracking #********************** states delivered on 01/22/24. I have not received my refund.

  Business Response

  Date: 03/15/2024

  Hello,

  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you
  
  

  Customer Answer

  Date: 03/29/2024

  Yes, it was resolved!  I heard from the company and have received my full refund.  Thank you for your assistance. 

  Sincerely,

  **************************

• Initial Complaint

  Date:03/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned this product for refund last December. Since then I have called 10x to get my refund. They always say they will send it to "billing" and I will get my refund in ***** hours. They will send an echeck. They have not done so and every time they say the same thing.

  Business Response

  Date: 03/06/2024

  Hello,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you
  
  

  Customer Answer

  Date: 03/07/2024

   
  Complaint: 21383681
  
  I am rejecting this response because:
  They have said the same thing for 3 months and the money has never been sent.
  Sincerely,
  
  *******************

  Business Response

  Date: 03/08/2024

  Hello,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. We understand the inconvenience this has caused you and would like to assure you that we are taking immediate steps to rectify the situation.
  
  The delay in issuing your refund was due to an unforeseen internal issue that temporarily affected our refund processing system. Please accept our sincere apologies for any frustration or inconvenience this delay may have caused you.
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an Echeck. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you

  Customer Answer

  Date: 03/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:02/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/2/23 I ordered ***** Vibes CBD Gummies for $198 78., on my Credit Card. Upon receipt I saw the first ingredient was sugar. As a diabetic, I couldn't take these. I contacted the company for return instructions & requested a full refund. I returned all per their instructions on 12/30/23, paying $14.90 for the return.USPS tracking # is: ******************* 6983 20 I have been unable to reach them by the phone number provided and to date, 2/29/24, I have not received any refund.

  Business Response

  Date: 03/01/2024

  Hello ******,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  We went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you
  
  

• Initial Complaint

  Date:02/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about December 11, 2023, purchased $40 worth of product from this company which was declined by Barclays ************** (BCC). Simultaneously, we received a call from BCC *********** asking if we made the charge for $198.78. We said the charge was supposed to be in the amount of $40 +tax and shipping. We said to decline the charge. A few days later we received a package from this company. Upon checking our credit card charges, they charged us $198.78. We did not purchase nor authorize this purchase. We took the unopened package to the post office marked with Refused, Return to Sender. Wrote a letter with attachments which are enclosed. There is proof that the package was delivered to the original sender, also enclosed. Because this purchase was completed online, we do not have an invoice.

  Business Response

  Date: 02/19/2024

  Hello,

  We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.
  
  We apologize if the pricing structure was not clearly communicated during your purchase. We display the discounted price on our packaging to highlight the savings customers can enjoy by purchasing larger packages.
  
  As a one-time courtesy, we went ahead and issued a refund of $198.78 today. You should see a credit in your account in the next 5-10 business days.
  
  Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.

• Initial Complaint

  Date:01/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov. 23, 2023 I order what I thought was Gummies that help *** and I only ordered one bottle for *****, When I received the email, they had charged ****** for some gummies I didn't want, I call support and told them I didn't want the gummies, they told me to send it back, On Dec. 1, 2023 I took the gummies to the *********** and sent them back, they told me I would get a refund in **** days, it has been 30 business days, and I keep emailing and calling and I get the same answer please wait ****. Once you see the fax I sent because I could not send it in a email, because the file was to big. Once you review the fax you will see the they are not trying to pay me. Please I need your help, I really need that money back. Please help me, I don't know what else to do. Thank You **********************************

  Business Response

  Date: 01/18/2024

  Hello,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. We understand the inconvenience this has caused you and would like to assure you that we are taking immediate steps to rectify the situation.
  
  The delay in issuing your refund was due to an unforeseen internal issue that temporarily affected our refund processing system. Please accept our sincere apologies for any frustration or inconvenience this delay may have caused you.
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an Echeck. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you

  Customer Answer

  Date: 01/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************